Patient Access Lead, Evening Shift, Patient Access

adventisthealthcare; Silver Spring (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Employee parking

Paid Time Off

Employer retirement contribution and 3

Tuition Reimbursement

EAP support

Healthcare coverage

Job summary

White Oak Medical Center seeks an experienced Patient Access Lead to oversee registration, eligibility and payer requirements while supporting team coverage across Patient Access areas. The role emphasizes confidentiality and high-quality service in a fast-paced environment.

You will train staff, coordinate with departments, and monitor accounts to ensure accurate information and timely processing. Evening shift, full-time with potential for growth within Adventist HealthCare.

Qualifications

• Minimum of 5 years experience within a healthcare environment.
• At least 5 years experience in patient registration and/or eligibility and benefits.
• Ability to work independently and in a team environment.
• Maintain a high level of confidentiality and composure in stressful settings.
• Strong customer service and communication skills.

Responsibilities

• Rotate through all Patient Access areas and provide coverage.
• Train and monitor activities of Patient Access Representatives.
• Update patient information and process insurance requirements.
• Act as liaison with other departments and support Bed Control activities.
• Auditing accounts and denial management.

Skills

Customer service

Communication skills

Team leadership

PC skills (Word, Excel)

Education

Some college or post HS education

Tools

MS Word

Excel

Job description

White Oak Medical Center

White Oak Medical Center seeks to hire an experienced Patient Access Lead who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

As a Patient Access Team Lead you will:

• Rotate through all Patient Access areas and fill-in wherever needed to provide coverage.
• Train and monitor activities of Patient Access Representatives for patient and family inquiries, registration and Bed Control activities.
• Support Patient Access in updating patient information, processing insurance requirements and acts as liaison with other departments.
• Exhibits leadership skills needed to support the department and to assist staff with adhering to departmental policies and procedures.
• Exhibit an expert understanding of registration and contractual requirements of the various payers.
• Promotes team building. Communicates well with Supervisor, co-workers and the administrative team.
• Assist with auditing accounts and denial management.

Qualifications include:

• Some college or post HS education preferred
• Minimum of 5 years experience within a healthcare environment. Can include insurer or public health setting as well.
• At least 5 years experience in patient registration and/or eligibility and benefits.
• Ability to work independently and in a team environment.
• Must maintain a high level confidentiality
• Must work well in stressful environments without compromising quality and accuracy.
• Strong Customer Service skills
• Ability to participate in an environment that promotes staff development, productivity, satisfaction and efficiency
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.
• Ability to initiate and follow through on projects and work independently.
• Strong written and verbal communication skills.

Work Schedule:

• Employment Type: Full-time
• Hours per Week: 40 hrs/week
• Typical Daily Schedule: Monday - Friday 5:30pm-2:00am
• Shift Type: Evening Shift
• Weekend Requirements: R otating weekends
• Holiday Requirements: Required Follow company holiday calendar
• Shift Differential Eligible: Yes

Pay Range:

$21.55 - $28.87 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are gi