Systems Engineer II - Implementation & Wireless Support (Remote)

First Citizens Bank; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

First Citizens Bank is seeking a Network Engineer to provide Tier 2 support for data or voice network infrastructure in a remote-capable role. The position includes configuring, maintaining, and upgrading network hardware and software, including Cisco ACI, SolarWinds, and SD-WAN, with a focus on reliability and cost efficiency.

You will monitor performance, document procedures, and participate in disaster recovery testing while collaborating with vendors and internal teams to uphold SLAs and

Qualifications

• In-depth knowledge of networking technologies and protocols.
• Routing, switching, and provisioning skills.
• Experience with Cisco switching and routing (NxOS and IOS).
• Ability to collaborate with cross-functional groups.

Responsibilities

• Provide Level 2 technical support for data or voice network systems (60%).
• Monitoring and auditing performance (20%).
• Document and procedures updates (10%).
• Operational Excellence (10%).
• Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds, Cisco SDWAN.
• Cloud Network Support/Implementation.
• Provide expertise in BGP and other dynamic routing protocols.
• Plan upgrades of devices under Network Operations with compliance to SLAs and standards.
• Monitor and respond to system events to identify and resolve issues.
• Collaborate with vendors and management to implement services and reduce costs.
• Manage network asset inventory and capacity planning.
• Assist with Disaster Recovery testing.
• Drive operational excellence.
• Monitor network components and take action.
• Participate in on-call rotation for after-hours support.

Skills

PowerShell

Python

JavaScript

Rexx

ksh

Perl

SNA

TCP/IP

DNS

NetBEUI

Directory services

Client-server architecture

Three-tier network architecture

Virtualization

DB2

SQL Server

Oracle

Education

Bachelor's Degree in Systems Engineering or related field

High School Diploma or GED with 8+ years' experience

Tools

Cisco ACI

SolarWinds

Cisco SDWAN

NxOS

IOS

DB2

SQL Server

Oracle

Infoblox

Gigamon

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas. This position provides complex technical support for the Bank’s data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 2 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing.

Responsibilities & Qualifications

Duties and Responsibilities

Principal Accountabilities

• 60% Provide Level 2 technical support for data or voice network systems
• 20% Monitoring and auditing performance
• 10% Document and procedures updates
• 10% Operational Excellence

Responsibilities

• Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
• Cloud Network Support/Implementation
• Provide expertise in BGP and other dynamic routing protocols
• Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
• Monitor and respond to system generated events (alerts) to identify, analyze, resolve or elevate and update management of any issues
• Collaborate with vendors, colleagues and management to implement services and reduce costs
• Manage network asset inventory and capacity planning
• Assist with Disaster Recovery testing efforts throughout the year
• Drive operational excellence
• Monitor and assess network components and take appropriate action
• Participate in on-call rotation for after hours support

Position Specific Skills

Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl

Understanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI")

Understanding of Directory and Authentication services

Understanding of client server architecture

Understanding of three (3) tier network architecture

Working knowledge or desktop and server virtualization

Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle

Ability to be on call 24 hours a day, 7 days a week

Windows (Server/Desktop), Linux, AIX, Mainframe OS and Software Support knowledge and experience

Qualifications

Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer

Required Qualifications

• In-depth knowledge of numerous networking technologies and protocols and how they interrelate
• Technical skills regarding network routing, switching, and provisioning
• Experience with Cisco switching and routing (NxOS and IOS)
• Collaboration with cross-functional groups

Preferred Qualifications

• 6+ years of experience with enterprise network systems and excellent troubleshooting expertise

Additional Qualifications

• Certifications: CCNA, CCNP Routing and Switching
• Certifications in: Wireless, Cisco ACI, Thousand Eyes
• Packet Aggregation experience (Gigamon)
• IPAM experience (Infoblox)
• Provisioning skills

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.