Systems Engineer II, AI Solutions & IT Operations

Woven; Palo Alto (CA); On-site; USD 112,000 - 184,000; Full time

Benefits offered by this job

Excellent health coverage

Family planning and care benefits

Job summary

Woven in Palo Alto is looking for a Systems Engineer II, specializing in AI Solutions and IT Operations. In this role, you will lead the architecture of enterprise AI platforms while providing support for core IT infrastructure. Your responsibilities include collaborating with internal customers to design high-impact AI solutions and ensuring operational excellence.

You will need a solid technical background, with 3-5 years of experience in diverse technical roles, including Solutions Engineer. Woven offers a competitive salary and comprehensive benefits.

Qualifications

• 3-5+ years of experience in a technical role, such as Solutions Architect or Software Engineer.
• Proven ability to operate across multiple business functions.
• Strong knowledge in integrating AI solutions.

Responsibilities

• Lead architecture of enterprise AI platforms.
• Manage core IT services and perform L2/L3 support.
• Collaborate with internal customers to deliver AI solutions.

Skills

Technical problem-solving

Python scripting

AI Solutions architecture

Collaboration

Education

3-5 years in a technical role

Tools

Moveworks ServiceNow Platform

Job description

Systems Engineer II, AI Solutions & IT Operations

Technology Shared Services Enterprise Technology

About the Role

We are seeking a versatile and self-driven Systems Engineer to lead the architecture of our enterprise AI platforms while also supporting our core IT infrastructure. In this unique role, you will act as a full-stack owner for our Moveworks ServiceNow Platform—consulting with internal customers to build cutting‑edge Agentic AI solutions—while also rolling up your sleeves to serve as an escalation point for complex L2/L3 IT system operations.

You will act as an independent practitioner who thrives on strategic autonomy. Whether you are writing custom Python scripts for a new AI workflow, assessing the broader AI vendor landscape, or troubleshooting a critical server issue, you take a proactive, problem‑solving approach. If you are a “doer” who loves blending modern automation with reliable IT operations, we want you on our team.

What You’ll Do (Key Responsibilities)

• Full-stack Ownership: Partner deeply with internal customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Discussions and Planning, Solution Design/Architecture, Building, Tuning, and Prod Launch.
• Custom Solution Design & Strategic Autonomy: Architect, design, and consult with customers to develop high‑impact technical AI solutions. Apply creative freedom in solution design to help internal teams leverage AI in novel ways and shape their Agentic AI roadmap.
• Integration & Implementation: Integrate the Moveworks ServiceNow Platform with enterprise systems in an innovative, secure, and performant manner to solve complex business challenges.
• Product Partnership & Vendor Landscape: Work closely with engineering and product teams (including vendor partners like Moveworks) on new rollouts. Synthesize on‑ground customer feedback to drive product decisions, assess the evolving AI landscape, and help evaluate the best solutions for our tech stack.
• L2/L3 System Support: Responsible for the maintenance, configuration, and reliable operation of core IT services, networks, servers, virtualization, and cloud systems.
• Help Desk Escalation: Serve as the escalation point for the help desk. Interact with support teams to assist in troubleshooting, identify root causes, and provide timely technical support.
• Operational Excellence: Continuously proactively identify pain points and improve existing IT processes and procedures to achieve operational excellence.

What You Bring (Qualifications & Experience)

Experience: 3‑5+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer, or Software Engineer.

Versatility & Adaptability: Proven ability to operate across multiple business functions and technical domains, demonstrating adaptability, quick learning, and a broad, deep technical skillset.

Self‑Driven Execution: You are a fully independent practitioner who owns work with minimal guidance. You can evaluate multiple complex factors, arrive at sound technical decisions, and roll up your sleeves to get the work done.

Collaboration & Knowledge Sharing: A strong track record of contributing ideas, architectural designs, and documentation across multiple project teams, not just within your immediate assignments.

The base pay for this position ranges from $112,000 – $184,000 a year.

Your base salary is one part of your total compensation. We offer a base salary, short‑term and long‑term incentives, and a comprehensive benefits package. The total compensation offered to an employee will be dependent upon the individual's skills, experience, qualifications, location, and level.

WHAT WE OFFER

We are committed to creating a modern work environment that supports our employees and their loved ones. We offer many options of the best programs to allow you to do your most meaningful work and to help you shape the future of mobility.

• Excellent health, wellness, dental and vision coverage
• Family planning and care benefits

Our Commitment

We are an equal opportunity employer and value diversity.

Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.