Systems Engineer II

Mass General Brigham; Somerville (MA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an experienced Systems Engineer to implement, maintain, and support Epic client application platforms across software, networks, hardware, and databases.

You will independently manage day-to-day operations, monitor performance, troubleshoot complex issues, and develop automation to improve efficiency. Collaboration with cross-functional teams and involvement in upgrades and security initiatives are key aspects of the role.

Qualifications

• Requires a Bachelor's degree in CS or related field; equivalent experience may be accepted.
• Minimum 5+ years as a systems engineer or related role.
• Epic Client Systems Administrator certification is preferred.

Responsibilities

• Independently manage day-to-day operations of enterprise platforms (applications, servers, storage, networks).
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot complex platform issues across multiple environments with minimal supervision.
• Develop and maintain automation scripts and tools to improve efficiency.
• Contribute to design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and remediation efforts.
• Collaborate with cross-functional teams to support business and technical projects.

Skills

Networking concepts

Firewalls

Load balancers

Scripting

Automation

Cloud platforms

Troubleshooting

Platform monitoring

Security practices

Education

Bachelor's Degree in Computer Science or related field

Equivalent experience accepted in lieu of degree

Tools

ServiceNow

Epic Client Systems Administrator

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

Implement, maintain, and support Epic client application platforms comprising software, networks, hardware, and databases. Responsible for the independent implementation and support of technical solutions, including platform systems that require critical aspects of infrastructure, network, application, database, and security frameworks.

Essential Functions

• Independently manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across multiple environments with minimal supervision.
• Develop and maintain automation scripts and tools to improve operational efficiency.
• Contribute to the design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation efforts.
• Collaborate with cross-functional teams to independently support business and technical projects.

Qualifications

Education Bachelor's Degree Computer Science or related field of study required Equivalent experience may be accepted in lieu of a degree Licenses and Credentials Certified Epic Client Systems Administrator (ECSA) Experience 5+ years of experience as a systems engineer or related position required Experience as a Epic Client Systems Administrator preferred Experience working in a large organization with change control policies and change tracking systems, i.e. ServiceNow is beneficial. Experience supporting a Healthcare organization is desired, but having experience supporting Epic Healthcare systems is optimal.

Knowledge, Skills and Abilities

Proficient in administering enterprise systems and platforms. Solid understanding of networking concepts, firewalls, and load balancers. Solid understanding of data structure and database systems. Intermediate scripting and automation skills to streamline operational tasks. Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments. Ability to analyze and independently troubleshoot complex system and application issues. Experience with system monitoring tools and interpreting performance data. Understanding of system security concepts and the implementation of security-leading practices. Effective collaboration and communication skills across technical and non-technical teams.

Working Conditions

Hybrid role with onsite work required; candidates should be flexible based on weekly or monthly business needs. Monday–Friday schedule during Eastern business hours. On remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using Mass General Brigham-provided equipment.

Additional Job Details (if applicable)

Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $75,275.20 - $109,553.60/Annual Grade 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 0100

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviours are most critical for successful performance at each job level.

The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.

These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.