Systems Engineer I

Kids for the Future; Savannah (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Unlimited vacation time

Holidays

Volunteer time

Education reimbursements

Learning and development programs

Job summary

Courser is seeking a Systems Engineer I to support and manage IT infrastructure for client environments in an MSP setting. You’ll ensure operating systems, networks, and cloud services run securely and reliably while delivering proactive improvements.

Join a fast-paced IT team where you’ll lead technical projects, handle incident response, and collaborate with engineers and account teams to meet client objectives. Travel to customer sites may be required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2-4 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles.
• Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper-V).
• Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN).
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plus.
• Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions.
• Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders.

Responsibilities

• Provide technical support for client systems, incidents, and issues related to hardware, software, networking, and security.
• Lead and implement solutions to ensure high availability and performance.
• Install, configure, and maintain IT infrastructure for client organizations.
• Assist with or lead technical projects, such as server migrations, network upgrades, or cloud integrations.
• Deploy, configure, and manage operating systems, virtualization, and cloud services.
• Monitor servers and network devices; maintain uptime and performance.
• Configure routers, switches, firewalls, VPNs, and other networking equipment.
• Ensure security best practices, vulnerability management, and incident response.
• Collaborate with account managers and other engineers to deliver service excellence.
• Travel to customer locations as needed for on-site projects.

Skills

System engineering

Networking

Cloud platforms

Automation tools

Communication

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Tools

VMware

Hyper-V

Ansible

Terraform

Windows / Linux

Job description

• Location 10 Chatham Center South, Ste 300,Savannah, GA, 31405,United States
• Relocation Expense Covered No
• Employee Type FT Hourly Non-Exempt
• Travel 100%

Description

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

A Systems Engineer I is a professional responsible for managing and supporting the IT infrastructure of client organizations within a Managed Service Provider (MSP) environment. Their primary role is to ensure the efficient, secure, and reliable operation of systems and networks, provide technical support, and implement solutions that improve the client’s IT environment. The role typically involves working with a wide range of technologies, from networking and servers to security systems and cloud services.

Key Responsibilities:

• Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security.
• Offer solutions to complex IT challenges, ensuring high availability and system performance.
• Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations.
• Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations.
• Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services.
• Monitor and maintain servers, network devices, and other IT infrastructure components.
• Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment.
• Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures.
• Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms.
• Manage vulnerability assessments, patch management, and intrusion detection/prevention systems.
• Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages.
• Serve as an escalation point for complex issues that require in-depth technical knowledge.
• Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto).
• Optimize system performance through regular maintenance, updates, and improvements.
• Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation.
• Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper-V).
• Assist with cloud migrations, configuration, backup, and restore processes.
• Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments.
• Configure and manage backup solutions for client environments to ensure business continuity.
• Maintain detailed documentation of client systems, networks, configurations, and service tickets.
• Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed.
• Create and update SOPs (Standard Operating Procedures) for common systems and services.
• Build strong relationships with clients by understanding their needs and providing timely technical solutions.
• Communicate technical information in an accessible and understandable way to non-technical stakeholders.
• Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement.
• Manage project timelines, resources, and communication to ensure successful and timely project delivery.
• Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions.
• Collaborate with account managers to ensure client satisfaction and effective service delivery.
• Occasional travel to customer locations may be required to support on-site projects, implementations, or issue resolution.

Key Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2-4 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles.
• Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper-V).
• Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN).
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plus.
• Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions.
• Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders.

Preferred Experience:

• Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect) are advantageous.
• Experience with scripting or programming languages (e.g., Python, Bash, PowerShell) for automation tasks.
• Familiarity with database management systems (e.g., SQL Server, MySQL) and data backup and recovery solutions.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

• Competitive benefits package, including medical, dental, vision, and life insurance
• Unlimited vacation time*
• 10 Holidays including your Birthday and a Floating Holiday!
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs

*Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.