Systems Engineer I

Waystar, Inc.; Louisville (KY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive total rewards

Customizable benefits package

Generous paid time off

Paid parental leave

Education assistance

Free mental health programs

401(K) program with company match

Pet insurance

Job summary

Waystar, Inc. in Louisville, Kentucky is seeking a Systems Engineer to support internal and external client requests and manage a dynamic infrastructure focused on Windows, Linux, and Cloud environments. The ideal candidate will have over 3 years of experience, possess advanced knowledge in Windows and Linux Server administration, and be familiar with AWS and GCP cloud platforms. This position requires excellent communication skills and a Bachelor’s degree in a related field. Competitive perks include a customizable benefits package and generous paid time off.

Qualifications

• 3+ years experience supporting servers in a datacenter and cloud environment.
• Ability to implement prompt engineering and AI automation to streamline workflows.
• Familiarity with server monitoring tools.

Responsibilities

• Resolve internal and external client requests within defined service level agreements.
• Create documentation for deployment and maintenance of technologies.
• Participate in an on-call rotation that consists of 24/7 alerting.

Skills

Windows Server administration

Linux Server administration

Cloud (AWS and GCP) administration

Troubleshooting technical problems

Communication across departments

Project management

Education

Bachelor’s degree or higher in related field

Tools

VMware vSphere

Aria

PRTG

Job description

ABOUT THIS POSITION

This position delves into the realm of cutting‑edge technologies, encompassing both hardware and software. As a Systems Engineer, you will collaborate with the other support team members and leaders to deliver timely resolutions to internal and external client support requests within the company's dynamic infrastructure environment, with a focus on Windows, Linux, and Cloud (AWS and GCP) environments.

WHAT YOU'LL DO

• Work in a cutting edge and continually changing SaaS environment
• Work within a ticketing system to resolve internal and external client requests while adhering to defined service level agreements
• Work with the Systems Support Manager on new projects that arise from business needs
• Create documentation that will be utilized in the deployment and maintenance of new technologies and systems throughout the company’s infrastructure
• Communicate plans for process improvement to the Systems Support Manager
• Train and mentor new team members
• Manage vulnerability remediation with strict SLAs
• Maintain an open and fluid communication relationship with the Systems Support Manager
• Bring to the attention of the respective parties, any problems that negatively impact the company’s infrastructure
• Develop and maintain a positive relationship with other direct team members and the team members of other departments
• Perform other duties and projects as assigned by Management, within the area of responsibility for this position
• Participate in an on‑call rotation that consists of 24/7 alerting

WHAT YOU'LL NEED

• 3+ years experience supporting servers in a datacenter and cloud environment
• Advanced knowledge of Windows Server administration and support
• Advanced knowledge of Linux Server administration and support
• Intermediate to Advanced knowledge of Cloud (AWS and GCP) administration and support
• Demonstrated ability to troubleshoot technical problems with little oversight
• Understand the concepts around virtual and physical server environments
• Understand the concepts around Cloud environments
• Can work independently on projects
• Ownership of individual project and task priorities, deadlines, and deliverables
• Familiarity with VMware vSphere enterprise solutions, leveraging High Availability and redundancy best practices
• Server monitoring experience, using Aria, PRTG, or similar tools
• Ability to implement prompt engineering and AI automation to streamline internal workflows
• Can design solutions with the overall product direction in mind
• Able to plan and initiate a project
• Clear communicator across departments
• Bachelor’s degree or higher in related field

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non‑exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.