Systems Engineer - Executive Support

Conagra Brands; Chicago (IL); Hybrid; USD 74,000 - 109,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Stock purchase plan

Tuition reimbursement

Job summary

Conagra Brands is seeking an experienced IT professional to provide high-level tech support to senior leadership. You will resolve issues, maintain system performance, and ensure technology availability across executive users both onsite and remotely.

You will train leaders on tools, support board meetings, and partner with internal teams and external providers to uphold service standards. Travel up to 15% is required.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 3+ years of Information Technology experience or related experience.
• Experience supporting senior executives and business leaders.
• Experience supporting collaboration platforms (Teams/Webex/Zoom).
• Experience with conference room technologies (Cisco/Crestron).
• Experience working with vendors and service providers.
• Strong written and verbal communication skills.
• Strong troubleshooting, prioritization, and escalation skills.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Provide executive support to senior leadership and administrative staff.
• Respond to technology support requests and resolve issues promptly.
• Support board meetings and executive events onsite and remotely.
• Troubleshoot workstations, collaboration tools, and home network issues.
• Monitor system performance, security, and data integrity for executives.
• Train senior leaders and staff on technology tools and best practices.
• Support after-hours requests as needed.
• Partner with internal teams and service providers to ensure high service delivery.
• Help define and maintain support capabilities and standards.
• Lead initiatives to improve technology support processes and user experience.
• Support desktops, mobile devices, and collaboration tech.
• Adapt to changing priorities and schedules; travel up to 15% domestically.

Skills

Executive support

Communication

Troubleshooting

Vendor management

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Teams

Webex

Zoom

Cisco room systems

Crestron room controls

Job description

Reporting to an Information Technology Manager, you will provide white-glove technology support to senior leadership and their administrative teams. You will resolve technical issues, maintain a high level of service and professionalism, and ensure technology availability across supported systems. You will partner with End User Compute teams and service providers to deliver reliable onsite and remote support in a fast-paced environment.

A Taste of Your Responsibilities

• Provide executive support to senior leadership and administrative staff.
• Respond to technology support requests and resolve issues in a timely and professional manner.
• Support board meetings, investor calls, executive meetings, and other high-profile events both onsite and remotely.
• Troubleshoot workstations, collaboration tools, audio visual technologies, and home network connectivity issues.
• Monitor and maintain system performance, security, and data integrity for executive users.
• Train senior leaders and administrative staff on technology tools, systems, and best practices.
• Support after-hours requests from senior leadership and administrative staff as needed.
• Partner with internal teams and third-party service providers to ensure a high level of service delivery.
• Help define and maintain support capabilities and service standards.
• Lead or participate in initiatives that improve technology support processes and user experiences.
• Support desktop systems, mobile devices, and collaboration technologies.
• Adapt to changing priorities, schedules, and business requirements.
• Travel domestically up to 15% as needed.

Ingredients Required for Your Success

• Bachelor’s degree in Computer Science or a related field.
• 3+ years of Information Technology experience or related experience.
• Experience supporting senior executives and business leaders.
• Experience supporting Microsoft Teams, Webex, Zoom, or similar collaboration platforms.
• Experience supporting conference room technologies, including Cisco room systems and Crestron room controls.
• Experience working with vendors, consultants, and technology service providers.
• Strong written and verbal communication skills.
• Strong troubleshooting, prioritization, and escalation skills.
• Experience working independently and collaborating with cross-functional teams.
• Experience identifying issues proactively and implementing solutions before they impact users.
• Experience leading initiatives prioritized by the business.
• Knowledge of enterprise desktop, mobility, collaboration, and end-user technologies.
• Flexibility to support executive schedules and urgent business needs.

Physical Requirements

This role does not require regular work at or visits to manufacturing facilities. Standard office and remote work activities, including prolonged computer use, participation in virtual meetings, and occasional movement between work locations, may be required. Number of Days in Office: 4 #LI-Hybrid #LI-Associate

Compensation Pay Range:$73,600-$109,300

The annual salary listed above is the expected offering for this position. An employee’s actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role:

• Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
• Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
• Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
• Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

Our Company

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye®, Slim Jim® and Reddi-Wip®.Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome. Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request. At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye ®, Slim Jim® and Reddi-Wip®.Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome. Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.