Systems Engineer

KOCH; Minneapolis (MN); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA, FSA

401(k) with company match

Paid holidays

PTO

Life Insurance

Promotion from within

Bonus program

Job summary

Koch Companies is seeking a highly experienced IT professional to administer and support our enterprise infrastructure across multiple locations. The role focuses on Citrix, Exchange, security monitoring, and network administration, with strong emphasis on problem solving and cross-team collaboration.

You will manage backups, email services, and hardware integrity while contributing to process improvements and after-hours on-call rotation.

Qualifications

• Associate's degree in information technology or related field, or equivalent.
• 7–10+ years' experience with hardware systems and systems applications
• DNS, TCP/IP configuration and server best practices
• 2+ years Cyber Security standards experience
• Security Monitoring & Remediation knowledge
• 3-5+ years firewall knowledge
• 3+ years Citrix knowledge
• 5+ years Microsoft Exchange
• 3-5+ years switching and routing experience
• 3+ years cyber security training administration

Responsibilities

• Efficiently and timely complete projects and goals
• Help maintain knowledge base for Koch systems and supported services
• Help create documentation for all processes and equipment
• Assist software in identifying, isolating, and remediating issues with their critical business functions
• Create tickets in a timely manner with 3rd party vendors or the Koch Services IT team to resolve any pending issues and keep everyone informed of status
• Collaborate with Koch Services IT to resolve all issues in a timely manner
• Coordinate with clients and/or team members to resolve issues, reduce risk, and enhance user satisfaction
• Attend in-person meetings and collaborate with the Koch Services IT team
• Monitor the hardware integrity and keep accurate reports to determine life expectancy, monitoring when warranties and/or licenses expire
• Build, deploy, troubleshoot and maintain all infrastructure servers at various locations
• Backup - maintain, troubleshoot and administer firewalls all location.
• Assist in troubleshooting network issues at all locations
• Constantly work to improve current processes and procedures
• Responsible for administering, maintaining and troubleshooting the Citrix infrastructure
• Assist in network maintenance, upgrades & troubleshooting at various locations
• Participate as a SME for various enterprise software upgrades and installs when necessary
• Manage email services - On premises and cloud for email and filtering
• Manage email security services
• Manage end user security training requirements to include advising IT staff on campaign specifics
• Manage backups with backup software while ensuring best practice methodologies are being utilized

Skills

DNS & TCP/IP knowledge

Cyber security standards

Firewall knowledge

Citrix

Microsoft Exchange

Networking (Switching & Routing)

Cyber security training administration

Documentation & knowledge base

Education

Associate's degree in information technology

Bachelor's degree in information technology or related field

Tools

Citrix

Microsoft Exchange

Firewall hardware

Job description

Job Details

Job Location: Corporate Office - Minneapolis, MN 55422

Salary Range: $90,000.00 - $105,000.00

Job Shift: Day

Location: Golden Valley, MN

Hiring Range: $90,000 - $105,000, commensurate with experience

Schedule: 1st shift

Who You Are

You are a highly organized and detail-oriented professional who enjoys solving problems and collaborating across teams. You thrive in a fast-paced environment, take ownership of your work, and use strong analytical and communication skills to drive results.

Why Work for Us?

• Medical, Dental, Vision, HSA, FSA, and more
• Free online healthcare and mental healthcare upon hire
• 401(k) with company match
• Six paid holidays plus three floating holidays
• Accrued Paid Time Off beginning on your date of hire
• Company-paid Life Insurance with optional buy-up coverage
• Promotion-from-within culture and long-term career growth opportunities
• Quarterly non-discretionary bonus program

What You'll Do

• Efficiently and timely complete projects and goals
• Help maintain knowledge base for Koch systems and supported services
• Help create documentation for all processes and equipment
• Assist software in identifying, isolating, and remediating issues with their critical business functions
• Create tickets in a timely manner with 3rd party vendors or the Koch Services IT team to resolve any pending issues and keep everyone informed of status
• Collaborate with Koch Services IT to resolve all issues in a timely manner
• Coordinate with clients and/or team members to resolve issues, reduce risk, and enhance user satisfaction
• Attend in-person meetings and collaborate with the Koch Services IT team
• Monitor the hardware integrity and keep accurate reports to determine life expectancy, monitoring when warranties and/or licenses expire
• Build, deploy, troubleshoot and maintain all infrastructure servers at various locations
• Backup - maintain, troubleshoot and administer firewalls all location.
• Assist in troubleshooting network issues at all locations
• Constantly work to improve current processes and procedures
• Responsible for administering, maintaining and troubleshooting the Citrix infrastructure
• Assist in network maintenance, upgrades & troubleshooting at various locations
• Participate as a SME for various enterprise software upgrades and installs when necessary
• Manage email services - On premises and cloud for email and filtering
• Manage email security services
• Manage end user security training requirements to include advising IT staff on campaign specifics
• Manage backups with backup software while ensuring best practice methodologies are being utilized

Knowledge and Skills to be Successful

• Strong interpersonal, verbal, and written communication skills.
• Analytical mindset with effective problem-solving abilities.
• Excellent organizational skills with the ability to manage multiple priorities.
• Perform diagnosis and resolution tasks for problem/service requests
• Participate in the after-hours on-call rotation.
• Additional duties as assigned

QualificationsRequired Education and Experience

• Associate's degree in information technology, Computer Science, or related field, or equivalent
• 7-10+ years' experience with hardware systems and systems applications
• Very familiar with DNS, TCP/IP configuration and server/systems industry best practices
• 2+ years Cyber Security standards experience
• Security Monitoring & Remediation knowledge
• 3-5+ years firewall knowledge
• 3+ years Citrix knowledge
• 5+ years Microsoft Exchange
• 3-5+ years switching and routing experience
• 3+ years cyber security training administration

Preferred Education and Experience

• Bachelor's degree in Information Technology or related field
• Excellent troubleshooting skills
• Project Management skills
• Strong written and verbal communication via phone, email, and instant message, as well as in person.
• Ability to independently investigate issues and find solutions with minimal assistance

About the Role

The salary grade for this position ranges from $89,300.00 - $130,400.00. Starting pay within this range will be based on relevant experience, skills, and qualifications.

About Koch Companies

Koch Companies is a family-owned, industry-leading organization comprised of several divisions, including Koch Logistics, United Trailer Leasing, Koch NationaLease, Koch Services, Store Opening Solutions, and Koch Trucking. Together, these divisions are driving outstanding growth and innovation in the transportation and logistics sectors.

At Koch, you'll be part of a company that values a friendly, casual, and inclusive working environment. We're committed to your growth and success, offering opportunities for career development, access to current technology, and a culture that prioritizes mental, physical, and emotional well-being through robust wellness programs. You'll also enjoy competitive pay, comprehensive benefits, and the chance to make a meaningful impact in an organization that truly values its employees.

Equal Employment Opportunity Statement

Koch Companies is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices.

Koch Companies strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Accommodation Statement

If you require a reasonable accommodation to participate in the application or interview process, please contact us at 1-800-249-2369, to ensure that all applicants have the opportunity to participate fully in our recruitment process.

Koch Companies: Family owned, Customer Focused