Systems Engineer

Expel; Herndon (VA); On-site; USD 94,000 - 136,000; Full time

Benefits offered by this job

Unlimited PTO

Equity opportunity

Health benefits

Work location flexibility

Job summary

Expel is seeking an experienced IT Operations professional to manage cloud-first infrastructure, user access, and cross-functional projects from kickoff to completion.

You will implement automations, apply AI tooling, and collaborate with security to protect information while ensuring seamless onboarding for new hires at Expel's Herndon HQ.

Qualifications

• 5+ years of professional IT experience, with at least 2 years in an engineering or sysadmin capacity.
• Bachelor's degree or equivalent credibility.
• Excellent customer service and written/verbal communication; ability to translate technical concepts for non-technical audiences.

Responsibilities

• Manage and maintain IT systems in a cloud-first environment.
• Provide friendly and reliable technical support.
• Ensure new hires have accounts, access, and hardware on day one, with timely deprovisioning when needed.
• Be the primary point of contact for owned systems and services.
• Lead large cross-functional projects from start to finish.
• Collaborate to identify integration issues, fix errors, and optimize performance.
• Proactively build automations to streamline operations.
• Apply AI tooling to accelerate day-to-day tasks.
• Oversee IT assets at Expel HQ, including network gear and AV equipment.
• Keep stakeholders informed about disruptions and changes.
• Work with security to protect information.
• Contribute to roadmap and operate in two-week sprints.
• Document automations, configurations, and procedures.

Skills

Okta

Google Workspace

Slack

Zoom

Jira

Confluence

Microsoft 365

AI tooling

SAML/OIDC/SCIM

REST APIs/webhooks

Python/Bash/PowerShell/Ruby

MDM (Jamf/Intune)

Networking basics (VLAN, DNS, DHCP)

Project management

Customer service

Education

Bachelor's degree

Tools

Jira

Confluence

Jamf

Intune

Zoom Rooms

Neat devices

Cisco Meraki

Job description

Are you looking for a role where you're critical to every part of the business? Do you want to help ensure that our teams deliver software so that our analysts can deliver service to our customers? How about being a crucial part of making sure our internal teams operate efficiently?

You're not afraid of new technology. In fact, you love diving in and figuring out how it works. Whether it's a successful launch or a few bumps in the road, you're always up for a challenge. Balancing multiple projects at once is no easy feat, but when everything clicks into place, there's nothing quite like that sense of satisfaction.

The best part of the job? Seeing someone use a capability you've built and hearing them exclaim, \"Wow, I can't believe how easy that was.\"

As a cloud-based IT organization, we're breaking the traditional mold and thinking creatively about how we can make the day-to-day life of our employees simple. We're always looking for innovative solutions, and we need someone with the wit and determination to help us achieve our goals.

In this role, you'll keep Expel's IT infrastructure and services secure and highly available, from our cloud platforms all the way down to the equipment in our conference rooms. You'll manage access across the employee lifecycle, own large cross-functional projects from beginning to end, and take manual work out of how we operate before anyone feels the friction. It's based onsite at our Herndon, Virginia headquarters, so you'll also be the person who makes sure the technology people walk up and touch works exactly like it should.

What Expel Can Do For You

• Provide the autonomy to define problems and propose solutions.


• Deliver never-ending opportunities to tackle business problems.


• Give you real ownership of large cross-functional projects, end to end.


• Surround you with a team of problem solvers.


• Ensure you get support, mentoring, and feedback to make you successful.

What You Can Do For Expel

• Manage and maintain IT systems in a cloud first environment.


• Provide friendly and unflappable technical support.


• Make sure new hires have the accounts, access, and hardware they need on day one, and that access goes away promptly when people leave.


• Be the point of contact for the systems and services you own.


• Own large cross-functional projects from beginning to end.


• Collaborate with multi-functional teams to identify integration issues, solve errors, and optimize performance.


• Proactively find opportunities for improvement and build automations that streamline operations and reduce manual work.


• Apply AI tooling, like Claude and Gemini, to accelerate day-to-day work.


• Manage IT-owned technology at Expel's HQ, including network equipment, conference room and AV equipment, kiosk computers, and other shared-space systems.


• Keep people in the loop on service disruptions and changes.


• Work alongside our security team to protect our information.


• Contribute to the team's roadmap and work in two week sprints against quarterly and yearly goals.


• Build and routinely update documentation on automations, configurations, and operating procedures.

What You Should Bring With You

• Proficiency managing core enterprise SaaS products such as Okta, Google Workspace, Slack, Zoom, Jira, Confluence, and Microsoft 365.


• Experience automating tasks and integrating systems using platforms like Workato, Okta Workflows, or Microsoft Power Automate.


• Experience with AI platforms like Anthropic Claude and Google Gemini, including prompt engineering and connecting systems through emerging standards like the Model Context Protocol (MCP).


• Knowledge of concepts like SAML, OIDC, SCIM, REST APIs, webhooks, JWT, and OAuth 2.0.


• Knowledge of programming and scripting languages like Python, Bash, PowerShell, and Ruby.


• macOS and Windows operating system administration skills, including experience with MDMs like Jamf and Intune.


• Familiarity with conference room AV and shared-space technology, like Zoom Rooms and Neat devices.


• Knowledge of Cisco Meraki and basic networking concepts like VLANs, DNS, DHCP, and wireless networking.


• Strong project management skills, especially on large cross-functional projects.


• Capacity to balance a mix of urgent, interrupt-driven tasks and project-level work.


• Excellent customer service and communication skills, written and verbal, with a habit of treating colleagues like customers.


• Adept at translating technical concepts and communicating to non-technical audiences.


• Outstanding problem solving abilities, with a desire to get to the root of sophisticated issues.


• Well-versed in IT operations best practices.


• 5+ years of professional experience with IT, 2+ of which were in an engineering or sysadmin capacity.


• A college degree or credible panache.

Additional Notes

This is an onsite, in-person role working out of our headquarters in Herndon, Virginia. Individuals must be located within the Washington D.C. metropolitan area.

The base salary range for this role is between $93,900 USD and $136,200 USD + bonus eligibility and equity. While the full salary band reflects our long-term compensation framework, we're primarily targeting candidates between $105,000 and $125,000 based on experience, skills, and market data.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We’re an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

Salary Range

$93,900—$136,200 USD