Systems Engineer

Novatech; Alpharetta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off

Job summary

Novatech is expanding nationwide and seeking a Systems Engineer to join our Managed Office team. You will troubleshoot live production server environments, support business applications, and drive incident resolution across Microsoft-based infrastructures in client sites and our datacenter.

You will document resolutions, determine root causes, and mentor peers while maintaining exceptional customer service.

Qualifications

• MSP experience required
• Certifications in Windows, Dell, VMware and Fortinet are highly desired
• 5+ years currently working in a core technical area
• 8+ years' experience in an IT department
• Experience troubleshooting general network topologies
• Experience with site-to-site field work
• Experience with Microsoft RDS, Windows Server/Client ecosystems

Responsibilities

• Troubleshoot live production server environments
• Business application troubleshooting
• Incident resolution
• Understanding and troubleshooting problem/incident
• Documenting resolution of incident
• Determining incident root cause
• Making recommendations and defining action plans
• Mentoring/Sharing Best Practice knowledge and lessons learned
• Assisting and providing guidance to peers
• Assisting in improving the overall customer service experience

Skills

Customer service

Troubleshooting

Communication

Independent work

Team collaboration

Problem solving

Tools

Windows OS

Dell hardware

VMware

Fortinet

Microsoft RDS

Microsoft Windows Client

Microsoft Server

Job description

It’s truly an exciting time at Novatech! We’re growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team.

Novatech is a nationwide business technology provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions. We call this unified solution portfolio, The Novatech Managed Office.

Bring your career to Novatech and join our incredible team of Managed Office Experts. Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.

Our Systems Engineer team takes escalations from the Systems Specialist team and interface with vendors, primary contacts and the clients' IT Staff. The Systems Engineer role troubleshoots at the server and application levels often affecting the client's entire environment. Systems Engineers are tenacious in problem solving and take pride in bringing tough issues to a final and effective resolution in quick fashion.

Candidates must demonstrate exceptional customer service skills and technical expertise while supporting our customers’ networking infrastructure, servers, hardware, and line of business applications. Supported networks will be Microsoft-based both on customer sites and hosted customer environments in our datacenter.

Qualified candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.

Your Job

• Troubleshoot live production server environments
• Business application troubleshooting
• Incident resolution
• Understanding and troubleshooting problem/incident
• Documenting resolution of incident
• Determining incident root cause
• Making recommendations and defining action plans
• Mentoring Sharing Best Practice knowledge and lessons learned
• Assisting and providing guidance to peers
• Assisting in the improving the overall customer service experience

You’re Good At

• Technical and analytical work
• Quickly and intuitively troubleshooting and solving problems
• Providing exceptional customer service
• Paying attention to the details
• Establishing priorities, working independently and completing objectives without supervision
• Building and maintaining business partnerships via telephone and deskside support
• Professional communication including oral and written skills
• Self-motivated to accomplish team goals

You Have

• Managed Service Provider experience a must
• Certifications in Windows, Dell, VMware and Fortinet topologies is highly desired
• 5+ years currently working in a core technical area
• 8+ years' experience in an IT department
• Experience troubleshooting general network topologies
• Experience with site-to-site field work
• Experience with the following technologies: Microsoft RDS, Microsoft Windows Client, and Microsoft Server
• Operating Systems, 3rd party business applications
• Excellent analytical skills and problem-solving abilities
• Excellent professional communication skills including excellent oral and written skills

Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

• Market competitive salary based upon experience.
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
• $300 per year to contribute to achieving your personal wellness and fitness goals.
• Employee Recognition Programs

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.