Systems Development Engineer, Files, Edge, and Data Streams (FEDS)

Amazon Development Center U.S., Inc.; Denver (CO); On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon Development Center U.S., Inc. in Denver seeks a Systems Development Engineer to join the AWS Government Storage Services team. You will troubleshoot complex systems, help build and operate SQS, Kinesis Data Streams, and Kafka services, and contribute to cloud-based solutions for government workloads.

You will work on enterprise-scale platforms, improve operational reliability, and participate in on-call rotations. U.S. citizenship and security clearances are prerequisites for this role.

Qualifications

• Must have solid foundation in multiple operating systems, networking and cloud services.

Responsibilities

• Build and operate SQS, Kinesis Data Streams, AWS Managed Flink and Kafka services.
• Troubleshoot complex system operations across enterprise scope.
• Design and build operational scalability for the platform.
• Provide on-call support when necessary.
• Measure impact of incidents and improve customer experience.

Skills

Troubleshooting

Distributed systems

Cloud computing

Networking

Operating systems

On-call support

Job description

The Amazon Dedicated Cloud (ADC), AWS for Government, Storage Services team is hiring a Systems Development Engineer to join the team. This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems.

In this role, you will join a team of highly talented engineers building and operating Amazon Simple Queue and Notification Services, Kinesis Data Streams (KDS), and AWS Managed Flink and Kafka, services instrumental to some of our customers' most sensitive workflows. This is a great opportunity to have direct impact to some of the largest-scaled systems in the world and work with some of the smartest people in the industry, while having a huge impact.

A successful Systems Development Engineer should be focused on troubleshooting complex system operations, not just on a server level but enterprise wide. Additionally, you will take part and be responsible for developing and building exciting new features for these services - further enabling our customers' mission. You should also have a solid foundation in multiple operating systems, networking and general knowledge of cloud services. You will work with Amazon's largest and most demanding customers to address specific needs across a full suite of services. You will dive deep into technical issues and work diligently to improve the customer experience.

The candidate selected must be a U.S. citizen. Upon start, the selected candidate must obtain and maintain a TS/SCI with Polygraph security clearance and will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

Amazon has a fast-paced environment where we "Work Hard, Have Fun, Make History." On a "typical" day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues.

You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You'll become a master at distributed systems troubleshooting, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's insane growth. You will be able to measure your success by its visible impact on the efficiency and effectiveness of government services for our nation.

A day in the life

Every day is Day 1 at Amazon. On a typical day, our Systems Development Engineers will support AWS Storage and Data services engineering and operations by completing activities including but not limited to:

• Region and feature builds
• Manage and monitoring systems health and status
• Provisioning devices, assisting with data ingestion, and device cleaning
• Troubleshooting device, network, and/or configuration related issues
• Identifying, documenting, and communicating engineering and operations recommendations to team members
• Writing and disseminating after action reports capturing key events, actions taken, and future mitigation plans
• Providing on-call support when necessary

About the team

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel sup