Systems Associate

Ignite Reading; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee Stock Options

Medical, Dental, and Vision plans

401(k) retirement plan with company 


Job summary

Ignite Reading seeks a Systems Associate to support the day-to-day operation and administration of internal technology and business systems. You will handle routine IT requests, provide frontline HubSpot support, and manage access across core tools.

You will investigate issues, document work, and carry security/compliance tasks to completion, escalating when needed. The role emphasizes self-service documentation and cross-functional collaboration in a remote, fast-paced environment.

Qualifications

• 1-3 years of experience in IT support or systems administration.
• CompTIA A+ certification preferred.
• Experience with Google Workspace and HubSpot CRM.
• Excellent communication and organizational skills.
• Ability to manage multiple projects in a remote environment.
• Startup or hyper-growth experience preferred.

Responsibilities

• Manage assigned requests through help desk workflows from intake to resolution.
• Troubleshoot routine account, access, and systems issues across core tools.
• Research and implement solutions using documentation and vendor resources.
• Document work performed and communicate with requesters.
• Escalate complex issues after initial investigation.
• Develop IT resources, guides, and self-service docs.
• Provide frontline support for HubSpot and connected tools, including data hygiene and security practices.
• Assist with data audits and CRM security reviews with IT leadership.
• Perform user lifecycle activities (onboarding, offboarding, access changes).
• Maintain accurate system records for IT, HR, security, and compliance.
• Complete security and compliance activities per policies.

Skills

IT support

Systems administration

Communication

Interpersonal skills

Organization

Remote work adaptability

Education

CompTIA A+ certification

Tools

Google Workspace

Google Admin Console

HubSpot CRM

Job description

Reporting to the Director, IT and Systems, the Systems Associate supports the day-to-day operation and administration of Ignite Reading’s internal technology and business systems. This role is responsible for independently completing routine IT, systems, and access requests through established workflows; providing frontline administration and support for HubSpot and other core business tools; and completing assigned security and compliance activities in accordance with established policies and procedures. The Systems Associate is expected to investigate issues, identify appropriate solutions, and carry assigned work through completion, escalating complex, sensitive, or policy-related matters as appropriate.

Support & Service

• Manage assigned requests through Ignite Reading’s internal help desk workflows, independently completing routine IT and systems requests from intake through resolution.
• Troubleshoot and resolve routine account, access, application, device, and systems issues across Ignite’s core tools.
• Research unfamiliar issues using available documentation, vendor resources, and other appropriate resources to identify and implement solutions.
• Communicate with requesters as needed, document work performed, and ensure requests are accurately resolved and closed.
• Escalate complex, sensitive, or policy-related issues to the Director, IT and Systems or appropriate external vendor after completing reasonable initial investigation and troubleshooting.
• Develop and maintain IT resources, guides, and documentation that improve staff self-service and consistency.

Go-To-Market Tool Support

• Provide frontline support for staff using HubSpot and connected tools including troubleshooting production issues and answering system questions.
• Assist with data hygiene, documentation, and process consistency to ensure our CRM HubSpot remains reliable and user-friendly.
• Triage incoming requests and triage advanced cases to the appropriate department manager.
• Support user audits, permissions reviews, and other CRM security practices in partnership with IT & Systems leadership.

Systems Access & Administration

• Complete user lifecycle activities, including onboarding, offboarding, and access changes, through established workflows and procedures across Ignite’s systems.
• Provision, modify, and remove routine user accounts and permissions accurately and within established timelines.
• Maintain accurate systems records and documentation to support IT, HR, security, and compliance requirements.
• Conduct recurring reviews of permissions, access levels, and system configurations using established procedures.
• Complete assigned security and compliance activities in accordance with established policies and procedures.
• Identify and escalation exceptions, potential policy violations, security concerns, or requests requiring additional approval to IT & Systems leadership.

Knowledge & Training

• Develop and update documentation, guides, and quick-reference resources to support staff adoption and self-service.
• Provide training touchpoints during onboarding and refresher sessions as needed.
• Maintain assigned IT & Systems documentation and internal knowledge resources, ensuring information remains accurate and current.

Process Improvement & Organizational Support

• Execute assigned work within IT & Systems projects that improve efficiency, security, compliance, and user experience.
• Implement small-scale workflow enhancements and automations in collaboration with IT & Systems leadership and relevant business owners.
• Identify opportunities to improve recurring support processes, documentation, and workflows and recommend solutions to IT & Systems leadership.
• Support evolving operational priorities across IT & Systems as Ignite’s tools, systems, and organizational needs change.
• 1-3 years of experience in IT support, systems administration, or related roles; CompTIA A+ certification strongly preferred
• Experience with Google Workspace and Google Admin Console required
• Experience with HubSpot CRM across multiple Hubs, including Marketing, Sales, Service and Data (formerly Operations)
• Support-oriented, with practical experience in navigating and enhancing new systems and processes
• Previous experience in a start-up or hyper-growth environment preferred
• Enthusiastic personality with superior communication, presentation, and interpersonal skills
• Exceptional attention to detail, impeccable organizational skills, and ability to manage multiple projects
• A willingness to do whatever it takes to get the job done while balancing long-term projects with the urgency of immediate demands
• Ability to be disciplined yet flexible while working in a remote environment

Preferred AI Skillset:

• Reduce manual hours by leveraging leading AI Models to identify, prioritize, and automate repetitive tasks across systems and workflows - freeing capacity for higher-impact initiatives.
• Explore generative AI use cases within HubSpot (e.g., chat-based workflow creation, AI reporting insights, and content assistant tools) to accelerate workflow design, reporting, and knowledge management.
• Implement AI-assisted data hygiene processes to detect duplicates, fill missing properties, and maintain CRM integrity through automated review or enrichment models.
• Build out micro learning to help foster meaningful and effective AI Tool usage, including personalized skills, team skills, projects, etc.

At Ignite Reading, we embrace transparent compensation for a few reasons: to promote fairness and equity, to reduce pay discrimination based on gender, race, or negotiation skill, and to build trust within our team. The same role receives the same compensation - no negotiation.

We also ensure you have the tools you need to thrive both in and out of work.

Employee Stock Options - we want our success to be yours too

Medical, Dental, and Vision plans to support you and your well-being (80% employee coverage, 70% dependent coverage)

401(k) retirement plans with company contribution