Systems Assistant, Troubleshooter 2nd shift

DSV Air & Sea Inc.; Aurora (IL); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

HSA/FSAs

401(k) match

Paid time off

Paid holidays

Job summary

DSV Air & Sea Inc. in Aurora, IL is seeking a Systems Assistant, WMS Troubleshooter for 2nd shift to support warehouse operations. You will diagnose and resolve WMS and equipment failures, and provide proactive system improvement ideas.

This role requires at least 1 year of logistics/WMS experience, a high school diploma, and the ability to obtain MHE certification within 30 days of hire. You will collaborate with the team to ensure accurate transactions and timely reporting.

Qualifications

• High school diploma or GED required.
• 1 year experience in logistics/distribution environment.
• 1 year experience working with Warehouse Management Systems (WMS).
• Be able to become MHE certified within 30 days of hire.

Responsibilities

• Ad hoc support to team to resolve equipment and/or system errors.
• Deliver improvement proposals on warehouse activity and WMS system.
• Review WMS and operational processes to verify transactions are accurately executed.
• Create and submit reports daily on system/operational issues; both opened and closed.

Skills

MS Office

WMS functions

English language

Attention to detail

Education

High school diploma or GED

Tools

WMS systems

Red Prairie/Cargo Write WMS

Job description

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Aurora

Division: Contract

Job Posting Title: Systems Assistant, Troubleshooter 2nd shift

Time Type: Full Time

Department: Admin Corporate Ops Safety Training

FLSA Status: Exempt Non-Exempt

Job Status: F/T P/T Temporary

Amount of Travel Required (%): 0%

Reports To: Supervisor

Direct Reports: None

System Job Title: Systems Assistant (SYA-02)

Nearest Major Market: Aurora

Nearest Secondary Market: Chicago

POSITION SUMMARY

The WMS Troubleshooter is responsible for resolving WMS and Equipment failures whether human or otherwise. The WMS Troubleshooter will take a proactive approach to define and correct errors. Be available to answer questions and respond back to the team member as well as to the Super User as needed.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations Activity

• Ad hoc support to team to resolve equipment and or system errors
• Deliver improvement proposals on warehouse activity and WMS system
• Review WMS and operational processes to verify transactions are accurately executed
• Create and submit reports daily on system/operational issues; both opened and closed

OTHER DUTIES

• Assist warehouse staff in operational areas as needed.
• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

• Must have a high school diploma or general education degree (GED).
• 1 years' experience working in a logistics/distribution/relevant environment.
• 1 years' experience working with Warehouse Management Systems (WMS).

Certificates, Licenses, Registrations or Professional Designations

• Be able to become MHE certified within 30 days of hire.

Other

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Intermediate computer skills
• Proficient with MS Office Applications
• WMS functions

Language Skills

• English (reading, writing, verbal)
• Business writing proficiency

Mathematical Skills

• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance
• Ability to multi-task
• Ability to take initiative and research best practices/efficiencies
• Effective communication skills
• Be innovative and proactive with operational and systems solutions
• Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.

PREFERRED QUALIFICATIONS

• 1 year experience with Red Prairie/Cargo Write WMS
• 2-3 years warehouse/logistics support experience

PHYSICAL DEMANDS

Occasionally

• Bending

Frequently

• Walking and Standing

Constantly

• Sitting

Ability to Lift/Carry and Push/Pull

• 11-20 pounds
• Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

For this position, the expected base pay is $19.45-$21.45/Hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographical location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short‑ and long‑term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources [e-mail].

DSV reserves the right to defer or close a vacancy at any time.

Company Culture

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.