Systems Assistant, Junior WMS Superuser
DSV - Global Transport and Logistics
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Job summary
DSV - Global Transport and Logistics seeks a Junior WMS Super User to oversee WMS issues affecting operations and client operations. You will troubleshoot, maintain, and support the facilities WMS, open incidents with IT for unresolved issues, and set up RF/printers in WMS while coordinating with management on risks.
You will also handle EDI issues, contribute to UAT testing for change requests, and communicate effectively with the WMS Super User and clients to drive system improvements.
Qualifications
- Four-year degree in a computer related field or 2-year degree with relevant experience.
- 1 year of job related/relevant experience is preferred.
- Experience dealing with end users, vendors, and clients.
- End to end understanding of the BI environment and components required to run a BI environment.
Responsibilities
- Acts as the secondary support of the client’s systems solutions for the user community.
- Works to identify and resolve system issues on floor pertaining to all functions.
- Develop and produce regular reports as needed for operations.
- Review WMS and operational processes to verify transactions are accurately executed.
- Deliver improvement proposals on warehouse activity and WMS system.
- Conduct UAT testing for change requests as needed and suggested by Super User.
- Works with Super User to resolve Client or DSV EDI issues.
Skills
Education
Tools
Job description
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Riverside, Sycamore Canyon Blvd
Division: Solutions
Job Posting Title: Systems Assistant, Junior WMS Superuser
Time Type: Full Time
The Junior WMS Super User is responsible for overseeing WMS issues that arise affecting DSV Operations or Client Operations. Responsibilities include but are not limited to troubleshooting, maintaining and supporting the facilities WMS. The Junior WMS Super User will provide solutions to WMS issues, open incidents with cooperate IT for any issues that cannot be resolved locally, set up RF and printers in WMS, and efficiently communicate risks to Management. The Junior WMS Super User will effectively communicate and work with WMS Super User throughout Change Request life cycle which includes performing UAT testing. In addition to WMS issues, the Junior WMS Super User will be required to investigate and resolve EDI issues from Client or DSV side. May be required to be "on call" outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.
As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
- Acts as the secondary support of the client’s systems solutions for the user community
- Works to identify and resolve system issues on floor pertaining to all functions
- Actively works with Super User to come up with systemic solutions
- Develop and produce regular reports as needed for operations
- Will actively work with corporate IT to resolve issues that cannot be solved locally via detailed incidents
- Review WMS and operational processes to verify transactions are accurately executed
- Deliver improvement proposals on warehouse activity and WMS system
- Actively working to resolve client issues pertaining to WMS and EDI
- Support operation to set up RDT Scanner and Printers in CargoWRITE
- Strong understanding of warehouse functions: Inbound and Outbound
- Effectively communicate issues to Management
- Conduct UAT testing for change requests as needed and suggested by Super User
- Works with Super User to resolve Client or DSV EDI issues
- Works with Super User to create WMS change requests
Performs other duties as required.
N/A
- Mid to Senior Microsoft Office skills
- Technical knowledge of technologies appropriately to the assigned application or set of applications, business unit or region.
- Experience in the administration and maintenance of infrastructure, software, systems, etc.
- Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS
- Wi-Fi experience / RF systems and equipment experience
- English (reading, writing, verbal)
- Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).
Basic to Intermediate skills needed.
- analyzing financial information, dealing with complexity, problem solving, using sound judgment
- storing information, data management, mining data, learning, and following procedures
- Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement
- Minimum Of 1 Year Of Job Related/relevant Experience.
- 1-3 years of experience is preferred.
- Experience dealing with end users, vendors, and clients.
- End to end understanding of the business intelligence and all the components required to run a BI environment.
N/A
- Good mathematical skills
- Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).
- Customer passion (customer service).
- Personal integrity (behaving with integrity, sensitivity to others).
- People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others).
- Results driven (being dependable, being persistent/overcoming barriers, being productive, being resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking Initiative, taking ownership, working autonomously, project management skills).
- Change management skills (e.g., learning agility, adapting to change).
- Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community.
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
- Accountability
- Business Acumen
- Communication / Building Partnership
- Developing Oneself
- Developing Others
- Drive for Results
- Embracing Change
- Problem Solving
- Empowerment
- Leadership Excellence
- Leading Change
- Problem Solving
- Accountability
- Business Acumen
- Communication / Building Partnership
- Customer Orientation
- Developing Oneself
- Drive for Results
- Embracing Change
- Problem Solving
- Professional Competencies
- Accountability
- Communication / Building Partnership
- Customer Orientation
- Developing Oneself
- Drive for Results
- Embracing Change
- Problem Solving
- Professional Competencies
- Occasionally
- Handling/Fingering, Sitting
- Frequently
- Bending
- Constantly
- Walking and Standing
- Ability to Lift/Carry and Push/Pull
- 21-50 pounds
- Reach above shoulder, reach outward, squat, or kneel.
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible.
May be required to be "on-call" outside of normal business hours in order to resolve system failures or other problems.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable individuals with disabilities to perform the
For this position, the expected base pay range is $24.00 – $28.00 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographical location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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