Systems / Applications Administrator

MountainOne Insurance Agency, Inc.; North Adams, Northern (MA, KY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

MountainOne Insurance Agency, Inc. in North Adams, MA is seeking a Systems / Applications Administrator to manage Windows-based systems, users, and security. You will be the first line of IT support and will coordinate with the CTO on projects.

The role offers a salary range of $55,000 to $70,000 annually, with growth based on experience, and requires strong communication, teamwork, and AD expertise in a bank/financial environment.

Qualifications

• 2+ years in an end user help desk support role.
• Experience with Windows 11 and Windows domain management.
• Ability to troubleshoot and resolve computer issues quickly.
• Knowledge of basic networking for troubleshooting.
• Strong verbal and written communication skills.
• Ability to work in a team and handle multiple tasks.

Responsibilities

• Provide technical assistance and problem resolution support to staff for Windows-based computers and systems.
• First point of contact for end user support and escalation as needed.
• Maintain Active Directory, user accounts, and password management.
• Apply OS patches and updates; ensure security compliance.
• Support information security policies and user training on IT policies.
• Repair and recover from hardware or software failures; assist with PC builds.

Skills

End user support

Windows administration

Communication

Team collaboration

AD/Directory services

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Systems / Applications Administrator

North Adams, MA, US

$55,000.00 To $70,000.00 Annually

Position: Systems / Applications Administrator

Reports to: SVP & Chief Technology Officer

Grade:106

Location: MountainOne Financial Headquarters (for all MountainOne Affiliates)

The starting salary range for this position is $55,000 - $70,000 dependent upon qualifications and experience.

Key Accountabilities:

• Provide technical assistance and problem resolution support to staff for Microsoft windows based computers, peripherals, and systems.


• Responsible for problem resolution, escalating exceptions, and suspicious activity.


• First point of contact for end user support.


• Responsible for Active Directory administration .


• Maintain system integrity through ensuring all workstations are updated with required software and patches.


• Participates in various Bank projects.


• Maintain and support all Information Security policies, Technology Acceptable use, Mobile Device and Password policies. Educate and provide training for bank staff on all IT related policies

Specific Duties:

• On a daily basis resolve software/hardware, server, and telephone issues ensuring employees ability to perform, escalating to internal senior staff or vendor support as needed.


• Administrative functions such as resetting passwords, establishing and maintaining users, unlocking users, granting rights, in accordance with policies.


• Anti-virus updates and remediation as necessary.


• Oversee real-time scanning of workstations and following up on vulnerabilities, missing patches.


• Ensure workstations are updated with Windows and third party software in accordance with Bank policy.


• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.


• Maintain current inventory listing of all hardware and software of MountainOne and assist with maintaining documentation to ensure compliance with software copyright / licensing.


• Repair and recover from hardware or software failures.


• Build and/or Rebuild PC’s, set up workstations, install and configure printers as needed.


• Use of personal mobile phone for MFA, email, and escalations

Qualifications:

• 2+ years’ experience in an end user help desk support role


• Working knowledge of Windows 11.


• Ability to install, configure and maintain computers in a windows domain.


• General understanding of networking for troubleshooting purposes.


• Ability to troubleshoot and resolve computer related issues in an efficient and timely manner.


• Strong motivational, organizational, and training skills.


• Strong verbal and written communications skills.


• Ability to communicate technical information to non-technical personnel.


• Ability to work as part of a team while calmly assessing and prioritize issues as they arise.


• Ability to manage multiple tasks simultaneously and adapt to rapidly changing situations.


• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service.


• Possess a valid driver’s license, vehicle registration and personal liability auto insurance.


• Ability to lift forty pounds.


• Ability to exhibit a professional behavior, and adhere to all Bank policies.


• Ability to effectively communicate information and respond to questions in person and in group settings with customers, vendors, and employees.