Systems and Support Engineer

EnSight Technologies; El Cajon (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Growth opportunities

Job summary

EnSight Technologies in San Diego, CA, seeks a Systems and Support Engineer to ensure seamless operation of our parking guidance systems and deliver outstanding client support.

You will manage multi-OS environments, troubleshoot complex issues, patch software, and contribute to deployment of new projects.

Qualifications

• Experience in IT support, preferably within embedded/vision systems.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication for client interaction.

Responsibilities

• System Management: Oversee multi-operating systems environments, ensuring uptime and security.
• Client Support: Troubleshoot tickets and provide solutions to ensure client satisfaction and system uptime.
• Software Maintenance: Patch, update, and debug both proprietary and third-party software components.
• Troubleshooting: Diagnose and resolve complex hardware and software issues affecting system performance.
• Documentation: Maintain detailed documentation, prepare client responses, and update internal knowledge bases.
• Project Support: Assist in the deployment of new projects, ensuring scalability and robustness of systems.

Skills

Linux

Windows

Troubleshooting

Network protocols

Communication skills

Vision systems knowledge

Education

Bachelor's degree

Job description

Job Detail

Job brief

We are seeking an experienced Systems and Support Engineer to help support our rapid growth. This role is crucial in ensuring the seamless operation of our systems and delivering outstanding client support.

About EnSight Technologies

Based out of San Diego, California, we are a startup looking to change how parkers find the best place to park and how owners and operator of parking facilities use data to improve their bottom line. With the power of intelligent design and intuitive parking technology, we build parking guidance systems to give drivers the information they want and need.

With years of experience in developing optical and machine learning technologies, coupled with our skill in delivering integrated parking solutions, we created the EnSight ecosystem.

We call it an ecosystem because it's flexible, made to adapt to the environment of each parking facility. Our solution delivers instant occupancy counts, customizable dynamic signage, and an open API infrastructure, all within a smart, affordable and flexible parking guidance system.

Working across many industries with clients big and small, we're giving parking providers a solution that's made for them, enhancing the parking experience for all. For more information on the company go to www.ensight-technologies.com

Systems and Support Engineer

Responsibilities

• System Management: Oversee and manage multi-operating systems environments, ensuring they are up-to-date, secure, and performing optimally.
• Client Support: Handle technical support tickets, troubleshoot issues, and provide solutions to ensure client satisfaction and system uptime.
• Software Maintenance: Regularly patch, update, and debug both proprietary and third-party software components used in our vision systems.
• Troubleshooting: Diagnose and resolve complex hardware and software issues affecting system performance.
• Documentation: Maintain detailed documentation, prepare client responses, and update internal knowledge bases.
• Project Support: Assist in the deployment of new projects, ensuring scalability and robustness of systems. Leadership

Requirements

• Experience: Proven experience in IT support, preferably within embedded systems, vision systems, or a similar technical field. Experience in B2B environments is a plus.
• Skills: Proficient in multiple operating systems (Linux, Windows).
• Strong troubleshooting and problem-solving skills.
• Knowledge of network protocols and system architecture.
• Excellent communication skills for client interaction.
• Familiarity with vision system technologies or related fields is beneficial.
• Certifications: CompTIA A+, Network+, or related certifications in technology or vision systems are advantageous but not mandatory.
• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

What We Offer

• Competitive salary and benefits package.
• Opportunity to lead a dynamic tech company through growth and innovation.
• Support to attend industry conferences and continuous professional development.

The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle.