Systems Analyst - Senior (ClinicalConnect HIE)

UPMC; Pittsburgh (Allegheny County); Remote; USD 70,000 - 95,000; Full time

Job summary

An established industry player is looking for a proactive Systems Analyst - Senior to enhance healthcare delivery through effective health information exchange. This full-time, remote role involves responsibilities such as documentation, requirements gathering, and project management, alongside providing vital support and training. The ideal candidate will thrive in a team-oriented environment, managing multiple tasks while ensuring data security and quality. If you're passionate about improving patient care and have a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• Proven experience in documentation and requirements gathering.
• Strong skills in project management and vendor relations.
• Ability to provide Level 2 and Level 3 support effectively.

Responsibilities

• Create detailed documentation for new processes ensuring quality.
• Lead projects, assign tasks, and meet milestones effectively.
• Develop training content and facilitate training sessions.

Skills

Documentation

Requirements Gathering

Level 2 and Level 3 Support

Project Management

SDLC Knowledge

Data Security and Quality

Vendor Relations

Reporting and Analysis

End User Training

Process Improvement

Application Upgrades

Communication and Collaboration

Self-Development

System Integration and Operations

Job description

ClinicalConnect HIE Systems Analyst Senior Job Description

ClinicalConnect HIE is seeking a Systems Analyst - Senior for a full-time, remote position working daylight hours, Monday through Friday. Due to application support needs, evening and weekend hours may also be required.

About ClinicalConnect HIE: We are Western Pennsylvania's Health Information Exchange (HIE), a partnership of regional healthcare providers dedicated to improving patient care through secure electronic medical record sharing.

Responsibilities:

1. Documentation: Create detailed documentation for new and complex processes, ensuring quality and accuracy.
2. Requirements Gathering: Extract and document customer and business needs for use by architecture and engineering teams.
3. Support: Provide Level 2 and Level 3 support, troubleshooting, and resolution of issues, mentoring less experienced staff.
4. Project Management: Lead projects, assign tasks, meet milestones, and update project tracking tools.
5. SDLC: Understand various system development life cycles.
6. Data Security and Quality: Maintain confidentiality and data integrity at all times.
7. Vendor Relations: Interact with vendors, escalate issues, and manage technical communications.
8. Reporting and Analysis: Write and modify complex reports, analyze data, and communicate findings effectively.
9. End User Training: Develop training content, facilitate sessions, and train peers.
10. Process Improvement: Identify and implement process enhancements independently.
11. Application Upgrades: Support upgrades, create test plans, validate functionality, and coordinate cutover plans.
12. Communication and Collaboration: Exhibit clear communication, collaborate effectively, and mentor team members.
13. Self-Development: Engage in ongoing learning, seek feedback, and stay current with industry trends.
14. System Integration and Operations: Coordinate system integration, oversee production support, manage change requests, and ensure SLA adherence.

This role requires a proactive, team-oriented individual capable of managing multiple responsibilities to support ClinicalConnect HIE's mission of enhancing healthcare delivery through effective health information exchange.