Systems Analyst - Intermediate (Epic Cadence)

Socket.dev; Pittsburgh (Allegheny County); On-site; USD 80,000 - 120,000; Full time

Job summary

UPMC is seeking a full-time Intermediate Systems Analyst specializing in Epic Cadence. This role emphasizes a healthy work-life balance and a comprehensive total rewards package, with flexibility for hybrid work.

Analysts should be willing to travel onsite to Pittsburgh, PA at least one week per month or as needed. The position focuses on configuring Epic Cadence, analyzing scheduling workflows, and providing production support across the SDLC, with opportunities for documentation and process

Qualifications

• 2+ years’ experience with modern technology and application support.
• Strong communication abilities and effective problem-solving skills.
• Ability to work independently and in a team-based environment.

Responsibilities

• Configure and maintain Epic Cadence.
• Analyze and improve scheduling workflows.
• Troubleshoot and provide production support.
• Testing, upgrades, and implementation support.
• Stakeholder collaboration and governance.
• Document customer/business requirements for enterprise teams.
• Triage and resolve Level 1/2 issues; escalate Level 3 as needed.
• Create and contribute to project tasks and milestones.

Skills

Learn independently

Analytical problem-solving

Communication & collaboration

Education

2+ years’ experience in IT/application support

Job description

UPMC is currently seeking a full-time Intermediate Systems Analyst specializing in Epic Cadence. This role provides a healthy work-life balance, along with an outstanding total rewards package. Candidates with Epic Cadence experience, strong communication abilities, and effective problem-solving skills are encouraged to apply.

Job Location

Hybrid-Majority of the time remote, but analysts must be willing to travel onsite to Pittsburgh, PA location at least one week per month or as needed.

Job Hours

Day shift, standard core business hours (Eastern Standard Time)

Purpose

Under the general direction of the management team and senior staff, the Systems Analyst – Intermediate (Epic Cadence) provides experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities

• Configure and maintain Epic Cadence
• Analyze and improve scheduling workflows
• Troubleshoot and provide production support
• Testing, upgrades, and implementation support
• Stakeholder collaboration and governance
• Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.
• Project Management: Create and contribute to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
• SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work.
• Data Confidentiality/Security: Always maintain confidentiality of sensitive information.
• Data Quality: Always maintain data quality.
• Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary. Assist with issue escalation where applicable.
• Report Writing/Analysis: Write, analyze, and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
• End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently.
• Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.
• Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
• System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.

Qualifications

• Typically has 2+ years’ experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to meet expectations.
• Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position will require on call, after hours work after 4 months in the position. You will only be required to answer high-priority tickets that come to the Cadence team via a cell phone text message.

Top Three Skills Needed

1. Learn independently
2. Analytical and problem-solving skills
3. Communication and stakeholder collaboration

Preferred

• Epic certification/accreditation for Cadence
• 2 years’ experience in supporting a health care application through practical experience.
• Someone who can quickly adapt to change.
• Someone who generates new ideas and encourages others to think creatively.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran