Systems Analyst III - System Administration

ONEOK Services Company; United States; Remote; USD 119,000 - 179,000; Full time

Job summary

ONEOK Services Company is seeking an experienced analyst for its Enterprise Monitoring team. The ideal candidate will lead initiatives to optimize monitoring solutions across infrastructure, applications, and services while providing mentorship to colleagues. A strong background in IT environments and problem management is essential for success in this role. This position supports remote work across a variety of states, providing flexibility and opportunities for work-life balance.

Qualifications

• 5–8+ years of experience in enterprise IT environments focusing on monitoring.
• Experience in monitoring SCADA systems or operational technology (OT) environments is a plus.
• Familiarity with ITIL processes and incident management.

Responsibilities

• Serve as the technical lead for the Enterprise Monitoring team.
• Drive improvements to alerting and dashboarding.
• Collaborate with IT personnel on technology and support issues.

Skills

Monitoring Automation

Scripting

API Integrations

System Performance

Event Management

Dashboard Development

Telemetery

Collaboration

Education

Bachelor's Degree in Computer Sciences

Tools

Microsoft SCOM

Grafana

OpsView

DynaTrace

Job description

#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.

JOB SUMMARY

ONEOK is seeking a seasoned analyst with extensive experience in observatory and monitoring software within an enterprise environment. The ideal candidate will possess a strong background in managing and optimizing complex systems to ensure seamless operations and support our organizational goals.

Required Qualifications:

-5–8+ years of experience in enterprise IT environments with a focus on monitoring/observability.
-Proficiency in at least two of the following: Microsoft SCOM, Grafana, OpsView, Venafi, DynaTrace, or equivalent tools.
-Experience with monitoring automation, scripting (PowerShell, Python, etc.), and API integrations.
-Strong understanding of system performance, telemetry, and event management concepts.
-Demonstrated ability to lead technical initiatives and mentor staff in a collaborative team environment.
-Experience developing dashboards, alerts, and KPIs aligned to business or operational needs.
-Familiarity with ITIL processes, incident management, and CMDB integration is a plus.

Preferred Qualifications:

-Experience in a hybrid and/or air gapped domains.
-Background in infrastructure (servers, networking, storage) or DevOps/Observability domains
-Experience in monitoring SCADA systems or operational technology (OT) environments
-Exposure to enterprise ticketing systems (e.g., ServiceNow) and CMDB relationships

This position is eligible for remote work in one of the following states: Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Virginia, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.

Job Profile Summary

Performs complex problem management and configuration management related to IT infrastructure and support. May provide consultative support to less experienced staff.

Essential Functions and Responsibilities

• Serve as the technical lead for the Enterprise Monitoring team, guiding architectural decisions, standards, and best practices.

• Lead efforts to design, implement, and optimize proactive monitoring solutions across infrastructure, applications, and services.

• Drive improvements to alerting, event correlation, and dashboarding to support operational excellence.

• Partner with other IT teams (e.g., infrastructure, application support, cybersecurity) to ensure visibility across all critical systems.

• Manage complex problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem

• Responsible for solving highly technical problems on multiple projects and providing consultative support to internal staff. May act as mentor to less experienced employees

• Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences

• Mentor and support junior and mid-level monitoring specialists in technical growth and project execution.

• Review configurations, dashboards, and automation developed by team members to ensure quality and consistency.

• Lead knowledge-sharing efforts and create internal documentation and SOPs.

• Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls

• Collaborate with other IT personnel on technology and support issues, providing proactive and timely communication

• Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure

• Excellent written and verbal communication skills

• Works independently with minimal supervision

• Maintains subject matter expertise in technology infrastructure, equipment and systems including information security and governance

Education

• Bachelor's Degree in computer sciences or an equivalent combination of the following formal education and job-related experience. The level of knowledge needed for this position is typically obtained with ten plus years of experience in a discipline relevant to core IT architecture.

Work Experience

• Significant experience and understanding of current data center technologies

• Experience in the implementation, support and function of:

  • Infrastructure hardware configuration

  • IP networking

  • Windows Server and/or Unix operating systems

  • Shared storage technologies

  • Virtualization technologies

  • Event monitoring, logging and data collection techniques

  • Public Cloud Technologies

• Proven track record of mentoring, influencing and facilitating discussions across a wide range of teams and technologies

• Training and experience related to:

  • Operating systems software

  • Computer hardware

  • Networking

  • Communications

  • Security administration

• Experience identifying, researching and analyzing core technology problems and performing root cause analysis

• Experience reviewing and interpreting manuals, journals, computer display screens, computer printouts, error logs and correspondence

• Experience researching, preparing and composing systems operating procedures and documentation, reports and correspondence

• Experienced interacting with customers and vendors

Knowledge, Skills and Abilities

• Ability to: apply arithmetic and computer math

• Ability to: interact, advise, guide, train and communicate effectively

• Ability to: communicate and/or exchange information; conduct oral presentations

Licenses and Certifications

• None required

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.

ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email [e-mail] or call 1-855-663-6547.

#LI-Remote

Expected Salary Range

$119,000.00 - $179,000.00