Systems Analyst - Help Desk & IT Support (Equity + 401k)

WingSwept; Garner (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee stock ownership

Profit sharing

Fully-vested 401(k) with matching contributions

Job summary

WingSwept, an employee-owned managed service provider in Garner, NC, seeks a motivated Tier 1 Systems Analyst to support customer service and technical assistance. This role involves troubleshooting client issues with hardware and software, managing service tickets, and ensuring excellent communication with clients.

The ideal candidate should possess strong system administration skills, a passion for technology, and the ability to provide exceptional service in a team-oriented environment. Enjoy a competitive salary, employee stock ownership, and comprehensive benefits.

If you are eager to learn and support clients, apply now!

Qualifications

• Must be legally in the US and able to pass a government background check.
• Two years of secondary education preferred.
• Valid driver's license and reliable transportation required.

Responsibilities

• Provide first level customer support and troubleshoot issues.
• Create tickets for client calls and maintain ticket flow.
• Coordinate scheduling of service visits and support.
• Communicate ticket status to clients and staff.
• Maintain documentation for internal tasks.

Skills

Excellent verbal and written communication skills

Affinity for computers

Exceptional computer and system administration skills

Knowledge of basic networking components

Ability to operate in a fast-paced environment

Education

High school diploma or higher

Tools

Microsoft Windows Server

MS Exchange

ConnectWise

Linux/Unix operating systems

Job description

WingSwept, an employee-owned managed service provider in Garner, NC, seeks a motivated Tier 1 Systems Analyst to support customer service and technical assistance. This role involves troubleshooting client issues with hardware and software, managing service tickets, and ensuring excellent communication with clients.

The ideal candidate should possess strong system administration skills, a passion for technology, and the ability to provide exceptional service in a team-oriented environment. Enjoy a competitive salary, employee stock ownership, and comprehensive benefits.

If you are eager to learn and support clients, apply now!