Systems Analyst – Enterprise Automation

MassMutual; Springfield (MA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Mentorship opportunities

Diversity-focused Business Resource Groups

Learning content access

Job summary

MassMutual is looking for a skilled professional to lead end-to-end process analysis and automation assessments. This role requires over 10 years of experience in business analysis and 5 years working with RPA platforms like UiPath. The candidate will collaborate with senior stakeholders, translate business needs into actionable solutions, and enhance automation practices organization-wide. The ideal applicant will possess strong communication skills and a background in financial services.

Qualifications

• 10+ years of experience in business analysis, process improvement, or digital transformation.
• 5+ years of experience with Robotic Process Automation (RPA) platforms.
• Demonstrated leadership in complex, cross‑functional initiatives.

Responsibilities

• Lead end‑to‑end process analysis and automation assessments.
• Evaluate automation feasibility and prioritize opportunities.
• Translate business needs into clear requirements and solution designs.

Skills

Process analysis

Automation expertise

Stakeholder influence

Business requirements definition

Communication skills

Education

Bachelor’s degree in Computer science, engineering or applicable discipline

Tools

Robotic Process Automation (RPA) platforms

Visio

Lucidchart

Job description

The Impact

• Lead end‑to‑end process analysis and automation assessments for complex, cross‑functional business processes, identifying opportunities that deliver measurable efficiency, risk reduction, and scalability.
• Independently evaluate automation feasibility, value, and prioritization, applying expert judgment to recommend optimal automation approaches.
• Partner with senior business stakeholders, product owners, architects, and technology leaders to shape automation roadmaps and investment decisions.
• Translate complex business needs into clear, high‑quality requirements, use cases, and solution designs that enable successful automation delivery.
• Influence and continuously improve enterprise intake, assessment, and prioritization processes across the automation lifecycle.
• Serve as a subject‑matter expert and thought leader, mentoring other analysts and elevating automation best practices across the organization.

The Minimum Qualifications

• Bachelor’s degree in Computer science, engineering or other applicable discipline
• 10+ years of experience in business analysis, process improvement, automation, or digital transformation roles.
• 5+ years of experience working with Robotic Process Automation (RPA) platforms (e.g., UiPath or similar).
• Demonstrated experience leading complex, cross‑functional initiatives with minimal oversight
• Proven expertise in process analysis, business requirements definition, and solution shaping.
• Advanced proficiency in with process mapping tools such as Visio and Lucidchart
• Experience influencing senior stakeholders and driving outcomes across multiple business units.

The Ideal Qualifications

• Experience working with UiPath Robotic Process Automation (RPA) platforms (e.g., UiPath or similar).
• Experience : Proven success delivering projects involving AI‑powered automations
• Background in financial services, insurance, or other regulated enterprise environments.
• Experience with automation assessment frameworks, value modeling, or intelligent automation.
• Strong executive‑level communication and presentation skills.
• Ability to operate as a trusted advisor and thought leader without formal people‑management responsibility.

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Enterprise Automation, Data Science & AI Engineering and Enterprise Architecture team
• Focused one‑on‑one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability‑focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

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