Systems Analyst (Enterprise Application Services Specialist II)

Tennessee Tech University; Clarksville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Two vacation days per month

One sick leave day per month

Thirteen University holidays

Medical and life insurance

Retirement

Optional 401k

Educational benefits

Job summary

Tennessee Tech University in Cookeville, TN is seeking a Systems Analyst (Enterprise Application Services Specialist II) to support administrative enterprise systems such as Ellucian Banner and Oracle Fusion. You will perform configuration management, development, end-user support, analytics, and ad-hoc reporting to improve efficiency and data accessibility.

Responsibilities include acting as technical lead for designated units, coordinating with vendors, developing unit tests, and providing

Qualifications

• Bachelor's degree in a related field.
• At least one year of recent technical support experience in end-user support.

Responsibilities

• Provide support for administrative enterprise systems including Ellucian Banner, Oracle Fusion, and third-party applications.
• Perform configuration management and application development to improve business processes.
• Build reports, forms, analytic dashboards, and automation to streamline operations.
• Analyze user-reported issues and provide solutions or workarounds.
• Act as liaison between users and vendors to resolve technical issues.
• Develop and support unit testing to ensure system integrity.

Education

Bachelor's degree in Computer Science, Information Systems, MIS, Business Administration, Data Science or similar

Tools

Ellucian Banner

Oracle Fusion

Job description

Systems Analyst (Enterprise Application Services Specialist II)

Cookeville, TN, United States

Job Description

Description of Job Duty:

The overall purpose of this job is to provide support for Tennessee Tech University's administrative enterprise systems, including Ellucian Banner, Oracle Fusion, and other third-party applications as assigned. The role primarily focuses on application configuration management, application development, end-user technical support, analytics, ad-hoc reporting, and driving projects that enhance mission-critical systems. Additionally, this position serves as the technical support lead for designated administrative units, ensuring efficient and effective system operation.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Responsibilities

Essential Functions:

Perform application configuration management, application development, and technical support for Ellucian Banner, Oracle Fusion, and third-party systems as assigned. Analyze business processes and make relevant recommendations for improvement. Build reports, forms, analytic dashboards, and automation to streamline business processes, improving efficiency and data accessibility. Analyze user-reported problems and issues and provide resolutions or develop solutions as needed. Act as the liaison between functional users and vendors to resolve technical issues when internal solutions are not available. Develop and support unit testing, ensuring the integrity of the systems. Provide timely status reports to functional users and management regarding project progress. Participate in planning sessions for implementing system upgrades or adding new features.

Physical Demands:

Those typical of an office environment.

Work Hours:

Typical hours are 8:00am-4:30pm Monday through Friday. Additional hours as needed.

Special Instructions:

Applicants are required to electronically upload a cover letter, resume, copy of transcripts (official transcripts may be required upon hire), and complete contact information for three professional references. References will be contacted at a later date. Submission of materials is the applicant's responsibility. Applications without all required materials are incomplete and will not be considered.

Salary:

Level P2, Grade 12.

Benefits Information:

The University offers a competitive benefits package.

• two vacation days per month
• one sick leave day per month
• thirteen University holidays
• medical and life insurance (shared cost with the university)
• retirement
• optional 401k
• educational benefits

Qualifications

Minimum Qualifications:

Bachelor's degree from an accredited institution in Computer Science, Information Systems, Management Information Systems, Business Administration, Data Science or similar fields. At least one year of recent technical support experience, particularly in an end-user support role.

Preferred Qualifications:

Experience in a higher education environment is preferred.