Systems Analyst – Computing Services Analyst - Powell, WY

Make Choteau Home; Powell (WY); On-site; USD 52,000 - 78,000; Full time

Job summary

Northwest College is seeking a Computing Services Analyst to support campus technology. This on-site role installs, maintains, and repairs computer systems, hardware, and software across the college, performing advanced diagnostics and resolving complex computing problems.

The position supports staff, faculty, and students, with responsibility for labs, network configurations, inventories, and software licensing. Located in Powell, Wyoming, the role emphasizes secure, reliable campus IT services.

Qualifications

• Associate Degree or two-year technical certificate in Computer Science or computer operations related field.
• At least three years of experience installing, maintaining, supporting, and/or repairing computer systems, hardware, and software, with supervisory exposure.

Responsibilities

• Maintains and troubleshoots desktop computing systems across campus labs and campuses.
• Performs advanced diagnostic analysis and resolves computing problems, including software conflicts.
• Researches procurement needs and prepares specifications and quotes.
• Installs, troubleshoots, and secures desktop systems ensuring staff, faculty, and students have reliable access.
• Maintains network configurations and hardware/software inventories.
• Monitors software licensing and licensing compliance.
• Prepares and analyzes data and reports to support decision making.
• Provides advanced level system support to users.

Skills

Networking

Operating systems

Troubleshooting

Project management

Technical communication

Education

Associate Degree or technical certificate in Computer Science or related field

Job description

Join the Northwest College Team – Systems Support - Computing Services Analyst (On-Campus) We’re seeking a skilled Computing Services Analyst to support the technology that powers our campus. This on-site role installs, maintains, supports, and repairs computer systems, hardware, and software across the College and performs advanced diagnostic analysis, troubleshooting, and resolution of computing problems, including multiple-level software conflicts.

Where the vistas are spectacular, the land is wild, the people are genuinely friendly and the opportunities are as large and varied as the Wyoming skies, located just 70 miles from Yellowstone National Park, Northwest College offers a high quality of life . Our staff enjoy the opportunity to live and work in a truly inspiring environment and are integral to supporting our campus technology all while enjoying outdoor adventures, cultural experiences, and community connection just minutes from campus.

Northwest College values and rewards your work with competitive pay, comprehensive benefits, retirement options, tuition support, and Wyoming’s no state income tax — making it easier to enjoy life both on campus and off.

A rural, comprehensive community college with a historical emphasis on diverse transfer programs, select technical programs featuring strong general education components, and total-student development services, Northwest College boasts general and developmental education as institutional strengths. Top quality education and exceptional student services — Northwest College hallmarks — are delivered by a devoted faculty and support staff. Northwest College is accredited through the Higher Learning Commission.

Essential Responsibilities & Duties

• Supervises and participates in the maintenance of personal computers in multiple computer labs and on multiple campuses, which includes implementing securing procedures and planning for future equipment requirements and lab modifications or rebuilds.
• Performs advanced diagnostic analysis, troubleshooting, and resolution of computing problems, including multiple-level software conflicts.
• Researches and recommendations the procurement of hardware, software, equipment, materials, and related items from available vendors; prepares applicable specifications and requests for quotes.
• Supervises and participates in the installation, troubleshooting, and security of all desktop computing systems, including prioritizing the needs of staff, faculty, and students.
• Administers and maintains applicable computer network, which includes implementing security procedures and planning for future equipment requirements.
• Maintains system configurations and hardware and software inventories.
• Monitors software and licensing on computers and related equipment.
• Prepares, reviews, interprets, and analyzes a variety of information, data, and reports; makes recommendations based on findings.
• Provides advanced level system support to users.
• Performs other duties of a similar nature or level.

Required Training and Experience

Associate Degree or two-year technical certificate in Computer Science or computer operations related field, and at least three years of experience in installing, maintaining, supporting, and/or repairing computer systems, hardware, and software, one of which was in a lead worker or supervisory role; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Required Knowledge, Skills, and Abilities

Knowledge of

• Project management principles;
• Computer networking principles;
• Multiple computer operating systems;
• Networking principles;
• Budgeting principles;
• Inventory management principles and practices;
• Applicable operating systems;
• Applicable computer systems.

Skill in

• Prioritizing and assigning work;
• Evaluating hardware and software applications;
• Communicating technical information to a non-technical audience;
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
• Managing projects;
• Interpreting operational needs;
• Coordinating projects;
• Reading and comprehending wiring diagrams, technical papers, publications, and/or other related technical documentation;
• Organizing and monitoring computing systems campus-wide;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements

Positions in this class typically require: climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Incumbents may be subjected to electrical currents, dusts, poor ventilation, work space restrictions, weekend and evening work, and travel.

Northwest College is an Equal Opportunity Employer.