Systems Analyst

GBMC HealthCare; Towson (MD); On-site; USD 90,000 - 127,000; Full time

Job summary

GBMC HealthCare in Towson, MD seeks a System Analyst to support and enhance ERP and related systems under supervision of the IT Business Systems Manager. You will help implement solutions, educate users, manage timelines, and ensure quality while mentoring junior staff.

The role emphasizes healthcare processes, data analysis, and strong communication. Ideal candidates have workday experience and a track record in system life cycle support.

Qualifications

• Bachelor’s degree in Computer Science or related field or applicable experience.
• 4 years’ experience with support software applications; experience in a Healthcare setting preferred.
• 4 years’ experience in software development/engineering, data analysis, scripting.
• Project management of small projects – less than 3 month duration.

Responsibilities

• Performs user group facilitation; includes meeting preparation, facilitation, feedback, request prioritization and status updates.
• Proposes system solutions addressing business problems and educates the user group on options, pros/cons, and timelines.
• Ensures application changes follow change control measures for quality and to prevent issues.
• Serves as the single communication conduit to MIS vendors and user community for changes to the application.
• Identifies gaps between user needs and MIS resources to support resource allocation decisions.
• Resolves technical issues to assigned applications in a timely and appropriate manner based on complexity and priority.
• Manages projects to defined timeline and budget using standard project tools.
• Mentors team members and users in area of expertise.

Skills

Workday HCM

Workday FIN

Workday Reports

SQL

SSMS

EIB

Studio

Integrations

ITSM

Security Admin

FTP/SFTP

SharePoint

Data Analysis

Business Process

Project Mgmt

Communication

Education

Bachelor's in CS

Tools

Workday Custom Reports

Calculated Field

EIB

Job description

Under supervision of the IT Business Systems Manager, and according to established policies and procedures, the System Analyst will assist the IT Business Systems Manager and Senior Systems Analysts in the maintenance, support, and enhancement of the ERP and ancillary systems for GBMC. Relevant knowledge and skills include familiarity with healthcare-specific business process, excellent written and oral communication skills, data analysis and interpretation, business process analysis, and software application lifecycle support. The System Analyst will help execute and deliver solutions proposed by senior team members that are designed to address identified business problems, educate users, manage timelines and expectations, and ensure quality control, and assist with mentorship of junior team members.

Education

Bachelor’s degree in Computer Science or other closely related field or applicable experience

Experience

4 years’ experience with support software applications; experience in a Healthcare setting preferred.

4 years’ experience in software development/engineering, data analysis, scripting. Previous role in implementation/support of a ‘like’ application/application suite.

Project management of small projects – less than 3 month duration.

Knowledge, Skills and Abilities

• Thorough knowledge of computer systems and methods utilized in a Healthcare setting preferred.
• Knowledge of Workday HCM or Workday FIN preferred.
• Strong written and oral communication.
• Skill in data analysis and interpretation.
• Skill in business process analysis and business integration.
• Skills in Workday Custom Reports, Integration Systems, EIB, and Studio
• Software application system life cycle support
• Workday Custom Reports, Calculated Field, and EIB preferred.
• Relational Database, SQL and SSMS.
• Knowledge of ITSM System Experiences and Management Reporting
• Knowledge of Workday Security Administration and Configuration
• Knowledge of Files encryption and transfer using FTP and SFTP
• MS Office Suite and usage of SharePoint

Licensures, Certifications

• At least one Workday Pro certification preferred

Principal Duties and Responsibilities

• Performs user group facilitation; which includes meeting preparation, facilitation, feedback, request prioritization and status updates.
• Proposes system solutions that are designed to address business problems identified and educates the user group on available options, pros/cons, estimated completion times, etc.
• Ensures that all application changes to his/her owned application follow appropriate change control measures for quality control purposes and to avoid/eliminate any system issues created as a result.
• Serves as the single communication conduit to MIS vendor(s), and user community for any/all changes to the application of primary ownership and the relevancy of these changes.
• Identifies gaps and potential solutions between user needs and MIS resources to educate/assist manager on business payback for appropriate resource allocation.
• Resolves all technical issues to assigned application(s) in a timely and appropriate manner: based upon complexity, priority, available options.
• Manages projects to defined timeline and budget by leveraging standard project tools (i.e. charter workplan, issues list, budget)
• Mentors team members and users on area of application/technical expertise. Aggressively identifies situations to provide input that is prompt, respectful and specific to an overall better outcome.

Working Conditions

• Working conditions are that of a normal office environment with little exposure to noise, dust, and unfavorable temperatures. Includes on-call responsibility for Systems support.

All roles must demonstrate GBMC Values

GBMC Values

Value Description

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$74,965.56 - $127,441.45

Final salary offer will be based on the candidate’s qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.