Systems Analyst

Boston Medical Center; Baltimore (MD); On-site; USD 75,000 - 127,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD seeks a System Analyst to support ERP and related systems under the IT Business Systems Manager. You will learn and implement improvements, educate users, manage timelines, and ensure quality control within a healthcare setting.

Ideal candidates have a Bachelor's in CS (or related field) and at least four years of experience in healthcare software support, development, data analysis, scripting, and small project management, plus Workday report/integration

Qualifications

• Bachelor's degree in Computer Science or related field.

Responsibilities

• Performs user group facilitation; meeting preparation, facilitation, feedback, request prioritization and status updates.
• Proposes system solutions to address business problems and educates users on options, pros/cons, ETA.
• Ensures all application changes follow change control for quality and to avoid issues.
• Serves as the single communication conduit to MIS vendor(s) and user community for changes to primary ownership.
• Identifies gaps between user needs and MIS resources to educate/assist on business payback for resource allocation.
• Resolves technical issues to assigned applications in a timely manner based on priority and options.
• Manages projects to defined timeline and budget using standard tools (charter, workplan, issues list, budget).
• Mentors team members and users; provides input for better outcomes.

Skills

Healthcare knowledge

Data analysis

Business process analysis

SQL/SSMS

Workday reports

Workday integration

Security administration

FTP/SFTP

Excel/SharePoint

Education

Bachelor's degree in Computer Science or related field

Healthcare IT experience

Tools

Workday Studio

EIB

SSMS

Workday Calculated Field

Job description

Under supervision of the IT Business Systems Manager, and according to established policies and procedures, the System Analyst will assist the IT Business Systems Manager and Senior Systems Analysts in the maintenance, support, and enhancement of the ERP and ancillary systems for GBMC. Relevant knowledge and skills include familiarity with healthcare-specific business process, excellent written and oral communication skills, data analysis and interpretation, business process analysis, and software application lifecycle support. The System Analyst will help execute and deliver solutions proposed by senior team members that are designed to address identified business problems, educate users, manage timelines and expectations, and ensure quality control, and assist with mentorship of junior team members.EducationBachelor's degree in Computer Science or other closely related field or applicable experienceExperience4 years’ experience with support software applications; experience in a Healthcare setting preferred.4 years’ experience in software development/engineering, data analysis, scripting. Previous role in implementation/support of a ‘like’ application/application suite.Project management of small projects – less than 3 month duration.Knowledge, Skills and AbilitiesThorough knowledge of computer systems and methods utilized in a Healthcare setting preferred.Knowledge of Workday HCM or Workday FIN preferred.Strong written and oral communication.Skill in data analysis and interpretation.Skill in business process analysis and business integration.Skills in Workday Custom Reports, Integration Systems, EIB, and StudioSoftware application system life cycle supportWorkday Custom Reports, Calculated Field, and EIB preferred.Relational Database, SQL and SSMS.Knowledge of ITSM System Experiences and Management ReportingKnowledge of Workday Security Administration and ConfigurationKnowledge of Files encryption and transfer using FTP and SFTPMS Office Suite and usage of SharePointLicensures, CertificationsAt least one Workday Pro certification preferredPrincipal Duties and Responsibilities Performs user group facilitation; which includes meeting preparation, facilitation, feedback, request prioritization and status updates.Proposes system solutions that are designed to address business problems identified and educates the user group on available options, pros/cons, estimated completion times, etc.Ensures that all application changes to his/her owned application follow appropriate change control measures for quality control purposes and to avoid/eliminate any system issues created as a result.Serves as the single communication conduit to MIS vendor(s), and user community for any/all changes to the application of primary ownership and the relevancy of these changes.Identifies gaps and potential solutions between user needs and MIS resources to educate/assist manager on business payback for appropriate resource allocation.Resolves all technical issues to assigned application(s) in a timely and appropriate manner: based upon complexity, priority, available options.Manages projects to defined timeline and budget by leveraging standard project tools (i.e. charter workplan, issues list, budget)Mentors team members and users on area of application/technical expertise. Aggressively identifies situations to provide input that is prompt, respectful and specific to an overall better outcome.Working ConditionsWorking conditions are that of a normal office environment with little exposure to noise, dust, and unfavorable temperatures. Includes on-call responsibility for Systems support.All roles must demonstrate GBMC ValuesGBMC ValuesValue DescriptionRespectI will treat everyone with courtesy. I will foster a healing environment.Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilitiesExcellenceI will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows throughAccountabilityI will be professional in the way I act, look and speak. I will take ownership to solve problems.Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on timeTeamworkI will be engaged and collaborative. I will keep people informed.Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of othersEthical BehaviorI will always act with honesty and integrity. I will protect the patient.Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkersResultsI will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficientlyPay Range$74,965.56 - $127,441.45Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.Equal Employment OpportunityGBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.