Systems Analyst

SUCCESS; Chicago (IL); On-site; USD 90,000 - 105,000; Full time

Job summary

A premier company is seeking a skilled Systems Analyst to join their dedicated team. In this role, you will support numerous clients and assist with the implementation of new technologies, ensuring a positive experience. The ideal candidate will have extensive experience in desktop support, strong communication skills, and the ability to work collaboratively in a fast-paced environment. As a Systems Analyst, you will also participate in on-call duties and assist with Active Directory management, ultimately driving client satisfaction through technical expertise.

Benefits

Medical and dental insurance

Wellness programs

Career development support

401(k) plan with company match

Qualifications

• 5+ years of experience providing end-user support.
• Strong understanding of MS Azure and MS Intune.
• Excellent verbal and written communication skills.

Responsibilities

• Provide 1st and 2nd level support to clients and resolve technical issues.
• Install and manage desktop equipment and software applications.
• Collaborate with systems and security teams to address technical needs.

Skills

Desktop and laptop hardware troubleshooting

MS Windows 10 and 11

Mobile device management

MS Azure

Communication skills

Job description

Job Description
As a Systems Analyst, you will have a significant impact at Netrio (formerly Agio). Our clients will look to you as a subject matter expert when it comes to purchasing and setting up new equipment within their environment. You have the ability to create a positive experience for our clients and influence their impression of Netrio.

You will be using cutting edge technology in supporting various clients, as well as, evaluating all nodes in an environment and making recommendations, based on the client’s requirements. The Systems Analyst will be a level 1 and 2 support role. You will need to have a good understanding of WIN10 and WIN11, experience with a ticketing system, and excellent verbal/written communication skills. Management will look to you to be professional and courteous, as well as, possessing a drive for self-improvement.

Hours of work: 9:00am-6:00pm, Monday-Friday
Arrangement: 100% onsite
Address: NYC, NY 10019

Responsibilities

• Must be a self-starter, able to work through issues from start to finish with little assistance, and report back with root cause and recommendations.
• Hands on experience with server hardware and be comfortable with installing parts and racking/stacking systems when necessary.
• Hands on desktop experience (WIN10 and WIN11) and troubleshooting
• Understanding how to setup shared folders and map drives
• On-call is required as a part of this role. Analysts are expected to be available when necessary to take escalations from systems engineers and team leads.
• Willing to work as part of a team and collaborate with members from the network, systems and security teams and outside vendors as well.
• Experience with administering and maintaining Active Directory and Group Policy.
• Should be comfortable speaking to clients regarding their technology needs and making recommendations
• Ability to troubleshoot/resolve hardware and software issues, in a timely manner
• Ability to work from a ticketing system and provide quality updates to clients and internal teams

Skills & Qualifications

• Ability to work onsite
• 5+ years of experience providing end-user support
• 5+ years hands on desktop support experience including but not limited to:
  • Desktop and laptop hardware troubleshooting
  • MS Windows 10 and 11 and Mac OS
  • Mobile device management (i.e. iPhone, Android) using MS Intune
  • M365 and O365 administration
  • Strong understanding of MS Azure and MS Intune
• 4+ years hands on Server Administration experience including but not limited to:
  • Active Directory account management
• Passion for delivering an outstanding client experience
• Superior written and verbal communication skills
• Confident and friendly phone presence
• Professional in-person presence
• Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment
• Collaborative, team-player, stays “Cool Under Pressure”

The pay range for this position is $90,000 to $105,000 annually and is applicable for candidates who will be working in the following location[s] New York. This range is subject to adjustment for other geographic work locations. In addition to geographic location, Netrio considers education, experience, internal equity, market demands, and other qualifying criteria to determine starting salaries.

In addition to compensation benefits, Netrio offers a variety of health and welfare benefits, based on eligibility, including medical and dental insurance, term life insurance, wellness programs, career development, and enrollment in our company 401(k) plan with company match.