Systems Analyst

University of California, Santa Cruz; California (MO); Hybrid; USD 50,000 - 58,000; Full time

Job summary

The University of California, Santa Cruz is seeking a Systems Analyst in the Office of the Registrar. The role reports to the Associate Registrar and focuses on reporting on and coordinating student records and curriculum management system functionalities, applying business process concepts to resolve issues.

The incumbent serves as a liaison to ITS and uses Peoplesoft, Coursedog, Curriculum Strategy and related tools to maintain data integrity, audits, and user testing, while enabling effective

Qualifications

• Bachelor's degree in related area or equivalent experience/training.
• Excellent collaboration with diverse groups and individuals.
• Intermediate knowledge of IT and strong problem-solving abilities.
• Ability to communicate technical information to both technical and nontechnical audiences.
• Strong writing and documentation skills; ability to balance priorities and meet deadlines.
• Experience delivering reports from large relational database systems.

Responsibilities

• Analyze and validate functional requirements for curriculum and student information systems.
• Interpret policies to optimize Registrar core functions such as scheduling, records, and compliance.
• Support curriculum management, enrollment, transcripts, archiving, reporting and audit processes.
• Develop end-user documentation and training materials for system use.
• Assist with testing plans, implementation, and application support.
• Maintain data integrity and security across AIS and related systems.

Skills

Problem solving

Oral communication

Interpersonal skills

Independent work

Team collaboration

Education

Bachelor's degree in related area

Tools

PeopleSoft Campus Solutions

PS Query

Business Objects

GTeForms

Coursedog

Job description

About Uc Santa Cruz

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

Department Overview

The Office of the Registrar maintains an accurate academic record for each student who enrolls at the University of California, Santa Cruz, and provides timely, accurate, and responsive services to students, faculty, staff and the public. We support student retention and graduation by educating and coaching students through the complexities of University policy and procedures. We enable successful progress toward students' dreams of advanced education and professional opportunities.

Office of the Registrar areas of responsibility include: contributions to policy development and implementation; participation with the Academic Senate’s Committee on Educational Policy (CEP), Committee on Courses of Instruction (CCI) and Graduate Council (GC) in curriculum, course, and program approval; academic advising and degree audit support; functional processing oversight of the Academic Information System (AIS) and other systems including Campus Curriculum and Leave Planning (CCLP), Curriculum Approval and Tracking system (CAT), Coursedog and 25Live for classroom and event scheduling; classroom scheduling and advocacy for renovations; enrollment and fee assessment; grading and transcripts; graduation and diplomas; maintenance of student academic record integrity; preservation of permanent student academic records; enrollment reporting and data analysis; protecting the privacy of student academic records; certification of veteran student education benefits; and determination of legal residence for fee purposes.

More information can be found at: https://registrar.ucsc.edu/

Job Summary

The Systems Analyst, under the supervision of the Associate Registrar is responsible for reporting on and coordinating student records and curriculum management system functionalities for the UC Santa Cruz campus. The incumbent applies business process and analysis concepts and department / unit and campus policies and procedures to resolve a variety of business process problems. Works on business process issues of limited to moderate scope where evaluation of processes, procedures and data requires analysis using a variety of factors.

The Business Systems Analyst serves as a liaison from the Office of the Registrar to other academic and administrative departments, including Information Technology Services (ITS). The lead responsibility is development and maintenance of student records, enrollment, curriculum, and degree audit functionality through facilities built into the student information system (Peoplesoft), and related applications such as Coursedog, Curriculum Strategy, and GTeForms. This includes design and annual modification, regular audits, and user testing to preserve the integrity of the system and its data. Related systems duties include analysis and development of new functionality; monitoring and ensuring data integrity, updating security roles, and updating academic structure.

Additional primary responsibilities include ongoing communication and collaboration with advisers and curriculum leads in academic and administrative departments, including: developing ongoing training materials and sessions, process documentation, and policy clarification. Provides systems support for curriculum management, enrollment services, student academic history and academic planning, transcripts, evaluations, archiving, reporting and report writing.

In this role, the incumbent maintains knowledge of industry best practices and works collaboratively with campus entities and other AIS process managers to maximize the effectiveness of student records, advising and degree audit functionality within AIS and associated systems, and to uphold electronic security and the privacy of student records. The Business Systems Analyst upholds UCSC's Principles of Community and the UC Standards of Ethical Conduct. The position currently offers the flexibility to be either partially or fully remote. This position advances to the Senior Systems Analyst with demonstrated competency and skills.

Appointment Information

Budgeted Salary: $36.00 - $42.79 / Hourly. Salary commensurate with skills, qualifications and experience.

Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: TX - Technical

Job Code Classification: 005446 (BUS SYS ANL 2 TX)

Travel: Never or Rarely

Job Duties

40% - Business & Systems Analysis

• Applies business analysis concepts to analyze, understand, and validate functional business requirements of curriculum and student information systems to meet end-user requirements.
• Interprets policies and processes in order to optimize core functions in the Office of the Registrar: scheduling, curriculum, records management, compliance, etc.
• Applies applicable business processes and industry standards in order to meet department and campus needs.

20% - Systems Testing & Development

• Identifies, evaluates and develops limited to moderately complex systems and procedures. Executes unit integration and acceptance testing according to the developed plan.
• May participate in cross-functional teams to address business process or systems issues.

15% - Systems Implementation & Documentation

• Assists with project plan development and end user documentation. Gathers and analyzes student and requirement data to prepare business process and procedural documentation.
• Assists with implementation of changes in development, maintenance, system standards and in the creation of specifications.

15% - Systems & Operational Support

• Supports additional processes and analysis supporting the Office of the Registrar business requirements. This may include curriculum support (course setup, or other curriculum functions); compliance support (residence determination, VA and Athletics Certification, and tuition calculation); records support (enrollment, transcripts, forms), and reporting support (Query and other institutional reporting platforms).

10% - Application Support

• Helps develop basic user interface designs. Provides support on new applications.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Demonstrated ability to work with others from diverse backgrounds.
• Intermediate knowledge of related areas of IT.
• Demonstrated problem solving skills. Experience and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.
• Demonstrated oral communication and interpersonal skills to effectively collaborate with diverse groups and individuals at all levels within the organization Ability to communicate academic and technical information in a clear and concise manner to both technical and nontechnical audiences.
• Writing skills sufficient to compose clear, informative and persuasive communications in the form of correspondence, reports, training materials, and documentation. Understanding and skill in documentation standards for business processes and systems requirements.
• Self-motivated, Ability to work independently on technical projects as well as on a team of professionals and departmental decision-makers. Able to learn effectively, balance multiple priorities, and meet deadlines.
• Technical skill to implement detailed test plans and followup applications. Demonstrated ability to monitor systems and troubleshoot applications on an ongoing basis,
• Experience creating and delivering reports from large relational database management systems

Preferred Qualifications

• Experience with degree audit functionality Peoplesoft Campus Solutions or similar academic or large institutional information systems,
• Experience in educational setting; familiarity with academic advising, curriculum planning, student records, or student support service needs or concepts.
• Experience with writing SQL Queries, PS Query, Business Objects (or similar reporting tool)

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work a hybrid work schedule and must be able to work successfully from a home/remote office and fulfill the requirements of the UCSC telecommuting agreement.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace

Safety Statement

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Campus Safety Act, the Annual Security and Fire Safety Report (ASFSR) is available at: https://chancellor.ucsc.edu/annual-security-reports/.

This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.