Systems Administrator ( Verint Workforce Management experience ) ( remote

AssistRx; Orlando (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in Orlando is seeking a skilled IT Administrator to design and support server and cloud environments. The ideal candidate will have expertise in Microsoft 365, Active Directory, and application management. Responsibilities include coordinating tasks, managing systems, and ensuring compliance. Join a supportive, fast-paced environment with competitive pay and comprehensive benefits.

Benefits

Competitive pay

Matching 401(k) with immediate vesting

Medical, dental, vision, life, and short-term disability insurance

Qualifications

• 5 years experience in system administration focusing on software management.
• Minimum 3 years of relevant experience in Managed Care and Medicare preferred.

Responsibilities

• Design, implement, and maintain server and cloud platform environments.
• Coordinate work between administrators and the Service Desk Manager.
• Perform system monitoring to ensure integrity and availability of applications.

Skills

Teamwork

Customer Service

Attention to Detail

Education

Bachelor's Degree

Tools

Microsoft 365

Active Directory

PowerShell

Jira

Verint WFM

Job description

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Summary

The ideal candidate will have expertise in administrating Microsoft 365, SaaS applications, hosted on-premises applications, and scripting. This role primarily involves designing, implementing, and supporting server and cloud platform environments for various software applications, including but not limited to Active Directory, Microsoft 365, SharePoint, and Verint WFM Platform.

Duties and Responsibilities

• Coordinate work between administrators and the Service Desk Manager, utilizing Jira for task management.
• Design, implement, and maintain server and cloud platform environments for new applications.
• Support and administer application backends both on-premise and in the cloud.
• Manage and support monitoring, scripting, and compliance applications.
• Act as a liaison with hardware and software vendors for problem diagnosis and resolution.
• Perform system monitoring to ensure the integrity and availability of applications, server resources, systems, and key processes.
• Review, recommend, and implement system upgrades and patches.
• Develop and maintain documentation for users' needs and requirements.
• Participate in client and project meetings to ensure smooth transition of projects into production.
• Interface with users of IT, resolving problems professionally and communicating effectively.
• Promote a positive department image, employing tact and diplomacy, and resolve issues professionally.
• Set work schedules and mentor other administrators as needed.
• Perform other duties as assigned by management.

Requirements

• Bachelor's Degree or equivalent experience (5 years) in related field.
• Proven system administration experience focusing on software management.
• Minimum 3 years of relevant experience; experience in Managed Care and Medicare preferred.
• Expertise in Microsoft products including Active Directory, Server, and Office 365.
• Understanding of ITIL-based Service Desk concepts.
• Strong teamwork commitment.
• Experience creating standards and documentation for networked systems.
• Attention to detail and customer service skills.

Preferred Qualifications

• Certifications such as Microsoft Certified: Azure Administrator Associate, MCSE.
• Experience with Verint Workforce Management, Microsoft 365 Administration, Jira Cloud Administration, PowerShell scripting, and deploying on-premise and cloud applications.

Benefits

• Supportive, progressive, fast-paced environment.
• Competitive pay, matching 401(k) with immediate vesting.
• Medical, dental, vision, life, and short-term disability insurance.

AssistRx, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex, etc. All offers are conditional on a successful background check. Sponsorship is not available for this position. We do not accept unsolicited resumes from search firms or vendors.