Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required)

J&T Business Consulting; Annapolis (MD); On-site; USD 83,000 - 100,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

Paid Time Off

401(k) Retirement Plan with Company</n

Tuition Reimbursement for continued ed

Job summary

J&T Business Consulting seeks a dedicated Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required) to provide frontline IT support in an enterprise environment. You will handle tickets, manage assets, and document troubleshooting steps, escalating complex issues to Tier 2 and engineering teams as needed.

The role covers incident management, user administration, and knowledge-base creation, with opportunities for mentoring junior staff and contributing to cybersecurity

Qualifications

• 5+ years of hands-on technical/customer support experience.
• Experience in enterprise IT environments.
• Strong communication and problem-solving skills.

Responsibilities

• Respond promptly to user inquiries via phone, email, chat, and help desk ticketing systems.
• Log, track, update, and route incident and service request tickets using ServiceNow, with detailed symptom documentation.
• Diagnose and resolve hardware, software, OS, and basic network connectivity issues.
• Perform password resets, account unlocks, and user access provisioning.
• Install, configure, update, and troubleshoot software, OS, and peripherals.
• Assist with inventory management and tracking of IT assets.
• Author knowledge base articles and document SOPs for recurring issues.
• Identify and report potential cybersecurity incidents to security leads.
• Mentor and onboard junior technicians and trainees.

Skills

Customer service

Incident management

Technical troubleshooting

User administration

Education

High School Diploma / GED

Bachelor's Degree in IT-related field

Tools

ServiceNow

Job description

Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required)

Salary Range: $83,000 - $100,000 / year (dependent on experience, education, and skill set)

About the Role

Seeking a dedicated Tier 1 System Administrator to deliver frontline technical support, incident management, and user administration within an enterprise IT environment.

In this role, you will be the initial point of contact for technical support, resolving hardware, software, and connectivity issues across multiple channels. You will manage end-to-end ticketing, maintain IT asset inventories, document troubleshooting procedures, and elevate complex incidents to Tier 2 and engineering teams as needed.

Key Responsibilities

• Respond promptly to user inquiries via phone, email, chat, and help desk ticketing systems.
• Log, track, update, and route incident and service request tickets using ServiceNow, ensuring detailed documentation of symptoms and troubleshooting steps taken.
• Diagnose and resolve hardware, standard software, operating system, and basic network connectivity issues.
• Perform account management tasks, including password resets, account unlocks, and user access provisioning.
• Install, configure, update, and troubleshoot software, operating systems, and computer peripherals (monitors, printers, scanners).
• Assist with the inventory management and tracking of IT assets (laptops, peripherals, and related accessories).
• Author knowledge base articles and document standard operating procedures for recurring technical issues to facilitate self-service and team reference.
• Recognize and immediately report potential cybersecurity incidents or policy violations to security leads.
• Provide peer mentoring and onboarding guidance to junior technicians and trainees.

Required Qualifications & Experience

Education & Experience:

• High School Diploma / GED plus at least 5 years of hands-on technical/customer support experience, OR
• Bachelor's Degree in an IT-related field (0 years required).

Certifications:

• CompTIA A+ CE and/or CompTIA Network+ CE.

Ticketing Systems:

• Demonstrated hands-on experience using the ServiceNow ticketing platform.

Support Skills:

• Proven track record in professional customer service, incident management, and explaining technical concepts clearly to non-technical users.

Benefits & Compensation

This position offers a comprehensive benefits package designed to support employees both personally and professionally:

• Comprehensive Health, Dental, and Vision Insurance
• Basic Life and Disability Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) Retirement Plan with Company Match
• Tuition Reimbursement for continued education and professional certifications

An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.