Systems Administrator Tier I_TS/SCI Poly

General Dynamics Information Technology

Las Cruces (NM)

On-site

USD 42,000 - 58,000

Full time

14 days+

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Benefits offered by this job

401K with company match

Health and wellness packages

Career development opportunities

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Service Desk Technician Tier I to support government clients in a fast-paced environment. You will perform first-line troubleshooting, monitor networks, and manage system accounts, with a focus on security and process adherence.

The role requires DoD IA certification (Security+ CE or CCNA-Security) and active Panama shift coverage. TS/SCI with Polygraph is required for access; Domestically located candidates welcomed.

Qualifications

1+ years of experience in systems administration and analysis.
Unix/Linux system administration preferred.
Windows system administration preferred.
Must possess DoD IA certification: Security+ CE or CCNA-Security; pursue DoD 8570 CE within 6 months.
Shift on Panama schedule: 12 hours/day, 7 days over 2 weeks.

Responsibilities

Provide IT Service Management and first-level troubleshooting.
Perform identification, troubleshooting and diagnosis to restore systems.
Analyze, diagnose and isolate hardware failures; coordinate replacements.
Monitor network health and performance; manage OS and COTS software monitoring.
Manage user accounts and access; document work via ticketing systems.
Interface with customers and government officials; participate in special projects.

Skills

IT service management

Troubleshooting

Network monitoring

System administration

Ticketing system

Documentation

Customer interaction

Privileged access handling

Education

Technical Training or Certification or Degree

Tools

Ticketing system

Remote monitoring tools

Job description

Transform technology into opportunity as a Systems Administrator Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to improve overall customer satisfaction.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT

Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
Provide IT Service Management functions and first level troubleshooting to all customers.
Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
Analyze, diagnose, and isolate failures to hardware.
Directly replace or coordinate replacement of hardware failures.
Collect data for proper escalation and resolution by Tier 2/3.
Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
Perform modifications to authorized user lists, user profiles, and file system maintenance.
Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
Perform visual inspections of hardware and document/report all findings.
Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
Manage account requests and provide account management responsibilities for personnel on numerous systems.
Know all functional leads and technicians for all the managed systems by the program.
Understand local site command and hierarchy.
Know POC's for systems that the Program does not have responsibility for.
Interface with customers and government officials.
Participates in special projects as required.

WHAT YOU’LL NEED TO SUCCEED:

Technical Training, Certification(s) or Degree, with 1+ years of experience technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
1+ years of directly related experience in systems administration and analysis.
UNIX/LINUX System Administration - Preferred
Windows System Administration - Preferred
Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2 week period)
Candidate must possess appropriate andcurrent DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification. Security+ CE Certification preferred. In addition, candidatemust attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.

As part of your role/function on the program; you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties; you will be subject to additional IT system monitoring; and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.

Due to the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.

Shift work is on arotating Panama Schedule.

Schedule 1Schedule 2

Work - Mon, TuesOff - Mon, Tue

Off - Wed, ThurWork - Wed, Thu

Work - Fri,Sat, SunOff - Fri, Sat, Sun

Off - Mon, TueWork - Mon, Tues

Work - Wed, ThuOff - Wed, Thur

Off - Fri, Sat, SunWork - Fri,Sat, Sun

Shifts are 6 AM to 6 PM, 6 PM to 6 AM

GDIT IS YOUR PLACE: