Salesforce Commerce Cloud Administrator

Wolverine Worldwide; Rockford (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Wolverine Worldwide in Michigan is seeking a Salesforce Commerce Cloud Administrator to oversee our portfolio of B2C SFCC webstores and the Salesforce ecosystem. You will configure roles, permissions, sandboxes, and preferences to maintain secure, fast, and compliant platforms.

You will partner with brand teams to tailor Salesforce to business needs, while performing data hygiene checks, SEO optimizations, and ongoing platform documentation.

Qualifications

• 3+ years of experience as a Salesforce Commerce Cloud Administrator.
• 2+ years of experience managing Service Cloud, Sales Cloud and Salesforce Order Management.
• 1+ year of experience developing and implementing effective security and compliance improvements and best practices.
• Strong analytical and problem‑solving skills; data-driven decisions.
• Excellent communication and interpersonal skills for cross‑functional collaboration.
• Strong project management skills and ability to handle multiple projects.

Responsibilities

• Serve as a system administrator for the portfolio of B2C SFCC webstores and Salesforce ecosystem.
• Handle administrative functions including roles, permissions, sandbox management, and preferences.
• Manage site preferences in Business Manager to optimize stability, performance, and security.
• Customize Salesforce to meet business requirements with brand teams.
• Perform data hygiene checks and ensure data integrity for SEO best practices.
• Ensure platform stability, reliability, speed, and compliance across sites.
• Develop and maintain platform documentation and provide internal training.
• Collaborate with IT and Product teams to address issues and implement enhancements.
• Monitor performance and provide data-driven improvement recommendations.

Skills

SFCC Admin

Service Cloud

Sales Cloud

Order Management

Security & Compliance

Analytical skills

Communication

Project management

Data privacy standards

SFCC Certification

Tools

Salesforce Commerce Cloud (SFCC)

Sales Cloud

Service Cloud

Salesforce Order Management

Job description

Primary Duties

• Serve as a system administrator for our portfolio of B2C Salesforce Commerce Cloud (Demandware) webstores as well as our Salesforce ecosystem; (SFCC, SFSC, SOM).
• Handle administrative functions, including user roles and permissions, sandbox management, configuration of system preferences, and other operational tasks.
• Manage site preferences and configurations in business manager to optimize stability, performance, security and compliance across our portfolio of brand sites.
• Stay up to date with the latest trends and best practices in e-commerce technology and Salesforce Commerce Cloud, with a particular focus on security and compliance.
• Work with brand teams to understand their unique business needs and then customize Salesforce to meet business requirements.
• Perform data hygiene checks, data cleanup and tasks to ensure data integrity and optimization for SEO best practices.
• Ensure platform stability, reliability, and speed, and implement measures to improve.
• Manage platform security and compliance with industry regulations and standards.
• Develop and maintain platform documentation for best practices and processes within business manager, including user guides, playbooks, training materials, and technical documentation.
• Provide training to internal users to ensure best practices are being followed.
• Work with IT and the Product teams to identify and address technical issues and implement platform enhancements.
• Monitor and analyze platform performance and make data-driven recommendations for improvement.
• Performs duties consistent with the company’s AAP/EEO goals and policies.
• Performs other duties as required/assigned by manager.

Knowledge, Skills and Abilities Required

• 3+ years of experience as a Salesforce Commerce Cloud Administrator.
• 2+ years of experience managing Service Cloud, Sales Cloud and Salesforce Order Management.
• 1+ year of experience developing and implementing effective security and compliance improvements and best practices.
• Strong analytical and problem‑solving skills - using data to make informed decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross‑functional teams.
• Strong project management skills, with the ability to manage multiple projects at once.
• Familiarity with industry standards related to e-commerce and data privacy.
• Salesforce Commerce Cloud certification is preferred.

Working Conditions

Normal office environment.

Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.