Systems Administrator - RCM

Vital Care Infusion Services; Town of Texas (WI); Remote; USD 56,000 - 75,000; Full time

Benefits offered by this job

Benefits package with medical, dental,

PTO and holidays

Paternal leave

Volunteerism days

401(k) matching

Tuition reimbursement

Employee assistance program

Job summary

Vital Care Infusion Services is seeking a Revenue Cycle System Administrator to oversee and enhance revenue cycle systems for franchise partners nationwide. You will monitor CareTend and Waystar functionality, manage a support desk, and implement access controls across payer portals, while aligning enrollments and workflows with corporate standards.

The role requires strong time management, clear communication, and a proactive, process-improvement mindset.

Qualifications

• Must have strong time management and organizational skills.
• Excellent written and verbal communication abilities.
• Self-starter with ability to adapt in a fast-changing environment.
• Experience communicating issues and proposing process improvements.
• Ability to work remotely.

Responsibilities

• Maintain revenue cycle functionality in CareTend and Waystar.
• Manage RCM-related Help Desk tickets.
• Develop controls and manage payer portal access.
• Oversee payer enrollments for ACH payments and electronic remit feeds.
• Oversee payer enrollments within Waystar.
• Specify user access levels for Waystar.
• Perform other related duties as assigned.

Skills

Time management

Communication

Remote work capability

Process improvement

Problem solving

Organization

Prioritization

Education

Associate degree Preferred

CareTend/ CPR+ experience

Home infusion industry experience

Tools

CareTend

Waystar

Job description

Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first.

At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.

Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions.

Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally‑owned franchise locations across the United States.

We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets.

We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.

What we offer:

• Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
• Paid time off, personal days, and company‑paid holidays.
• Paid Paternal Leave.
• Volunteerism Days off.
• Income protection programs include company‑sponsored basic life insurance and long‑term disability insurance, as well as employee‑paid voluntary life, accident, critical illness, and short‑term disability insurance.
• 401(k) matching and tuition reimbursement.
• Employee assistance programs include mental health, financial and legal.
• Rewards programs offered by our medical carrier.
• Professional development and growth opportunities.
• Employee Referral Program.

Job Summary:

The primary function of the Revenue Cycle System Administrator is to oversee and monitor the continued development of revenue cycle systems to ensure the successful delivery and effectiveness of the support provided to franchise partners across the Vital Care network.

Duties/Responsibilities:

• Assist with maintenance of revenue cycle‑related functionality within CareTend and Waystar.
• Manage RCM‑related Help Desk tickets.
• Develop controls and manage access to payer web portals.
• Oversee payer enrollments for ACH payments and electronic remit feeds.
• Oversee payer enrollments within Waystar.
• Specify users and user access levels for Waystar.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Strong time management and organizational skills with attention to detail and ability to prioritize multiple tasks.
• Highly effective communicator with superior listening, understanding, speaking, and writing skills.
• Self‑starter with a positive attitude and ability to work in a rapidly changing environment.
• Must be able to communicate issues and offer suggestions to management for process improvement.
• Excellent problem‑solving skills.
• Excellent organizational skills.
• Ability to work remotely.

Education and Experience:

• Associate degree Preferred.
• CareTend, CPR+, or equivalent experience.
• Previous experience in the home infusion industry required.

Physical Requirements:

• Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
• Keyboarding: Frequent use of a keyboard for typing and data entry.
• Reaching: Occasionally reaching for items such as files, documents, or office supplies.
• Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork
• Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.

Vital Care Infusion Services is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.

Vital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment‑related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.

Vital Care Infusion Services participates in E-Verify.

This position is full-time and remote. The salary range for this position is $56,318-$75,255.