Systems Administrator - Property Management Systems & Operations

Audubon; Chamblee (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Audubon is seeking a System Administrator – Property Management Systems & Operations to oversee the administration, support, optimization, and implementation of our property management technology platforms and operational systems.

This role connects property operations, accounting, regional leadership, corporate teams, IT, and technology vendors, demanding multifamily property management experience plus systems administration, project management, troubleshooting, reporting, and process

Qualifications

• 5+ years of experience in multifamily property management or related field.
• Hands-on experience with Entrata, RealPage, MRI, Yardi, or similar systems.
• Strong troubleshooting, analytical, organizational, and project management skills.
• Ability to coordinate vendor initiatives and multi-property technology projects.

Responsibilities

• Serve as the primary administrator and SME for Entrata and other platforms.
• Manage configurations, users, permissions, integrations, and access across the portfolio.
• Provide day-to-day technical and operational support to multiple teams.
• Lead system implementations, migrations, and major technology projects.
• Develop SOPs and training materials to improve processes.

Skills

Systems administration

Vendor management

Project management

Troubleshooting

Education

Bachelor's degree

Tools

Entrata

RealPage

MRI

Yardi

KnowBe4

Zendesk

Job description

We are seeking aSystem Administrator – Property Management Systems & Operations to oversee the administration, support, optimization, and implementation of our property management technology platforms and operational systems.

This role serves as the key connection betweenproperty operations, accounting, regional leadership, corporate teams, IT, and technology vendors. The ideal candidate will have strong multifamily property management experience combined with systems administration, project management, troubleshooting, reporting, and process improvement skills.

This is a hands‑on role that supports the full property lifecycle, includingacquisitions, onboarding, system migrations, ongoing operations, dispositions, and management transitions.

Position Summary

We are seeking aSystem Administrator – Property Management Systems & Operations to oversee the administration, support, optimization, and implementation of our property management technology platforms and operational systems.

This role serves as the key connection betweenproperty operations, accounting, regional leadership, corporate teams, IT, and technology vendors. The ideal candidate will have strong multifamily property management experience combined with systems administration, project management, troubleshooting, reporting, and process improvement skills.

This is a hands‑on role that supports the full property lifecycle, includingacquisitions, onboarding, system migrations, ongoing operations, dispositions, and management transitions.

Key Responsibilities

• Serve as the primary administrator and subject‑matter expert forEntrata and other property management and operational platforms.
• Manage system configurations, property settings, users, permissions, integrations, and access across the portfolio.
• Provide day‑to‑day technical and operational support to property, regional, accounting, and corporate teams.
• Troubleshoot system, reporting, leasing, resident, screening, payment, and workflow issues and coordinate vendor escalations when needed.
• Monitor data integrity, system functionality, and user access and resolve issues promptly.

Implementations, Migrations & Property Transitions

• Lead and coordinate property management system implementations, migrations, and major technology projects.
• Develop implementation plans, timelines, testing procedures, data validation processes, and go‑live strategies.
• Coordinate system requirements forproperty acquisitions, onboarding, dispositions, foreclosures, and management transitions.
• Manage system offboarding, "go-dark" activities, data retention, historical access, and vendor termination requirements.
• Partner with Operations, Accounting, IT, Marketing, Training, vendors, and leadership to ensure successful implementations and transitions.

Reporting, Data & Process Improvement

• Create, maintain, and troubleshoot operational, financial, investor, and ad hoc reports.
• Conduct data integrity reviews and research discrepancies between system data and reporting.
• Support annual budget uploads and system validation.
• Evaluate workflows and identify opportunities for automation, standardization, improved efficiency, and better system utilization.
• Develop and maintain SOPs, process documentation, and system reference materials.

Vendor Management & Technology Optimization

• Serve as a primary contact for property technology vendors and manage support cases, implementations, enhancements, and escalations.
• Coordinate software additions, changes, integrations, and vendor transitions.
• Evaluate new system functionality and recommend solutions that improve operational efficiency.
• Maintain effective relationships with vendor account managers, implementation teams, and support organizations.

Security, Training & Change Management

• Manage role‑based access and conduct periodic user‑access reviews and audits.
• Support security‑awareness initiatives, including KnowBe4 and phishing‑related activities.
• Train and support onsite, regional, and corporate employees on systems, processes, and new functionality.
• Develop training materials and communicate system changes and process updates.
• Provide post‑implementation support and help drive adoption of new systems and workflows.

Key Systems

Experience with one or more of the following platforms is preferred:

Entrata, RealPage, MRI, Yardi, Egnyte, Grace Hill, KnowBe4, Zendesk, resident screening platforms, utility management systems, leasing applications, and related integrations.

Qualifications

• 5+ years of experience in multifamily property management, property management technology, systems administration, or a related field.
• Strong understanding of multifamily operations, including leasing, resident management, screening, reporting, accounting workflows, and property transitions.
• Hands‑on experience withEntrata, RealPage, MRI, Yardi, or similar property management systems.
• Experience managing system implementations, migrations, conversions, or multi‑property technology projects.
• Strong troubleshooting, analytical, organizational, and project management skills.
• Strong vendor management and cross‑functional collaboration skills.
• Excellent communication skills with the ability to work effectively with onsite employees through executive leadership.
• Ability to manage multiple priorities and projects independently in a fast‑paced environment.

Preferred Qualifications

• Experience administeringEntrata.
• Experience leading a multi‑property system migration or implementation.
• Experience supporting property acquisitions, dispositions, or management transitions.
• Experience with property management system integrations and third‑party technology platforms.
• Experience developing SOPs, training materials, and standardized processes.
• Bachelor's degree in Business, Information Technology, Property Management, or a related field preferred.

What We're Looking For

We are looking for aself‑starter and problem solver who understands both technology and multifamily operations. The ideal candidate can troubleshoot a system issue, understand its operational impact, identify a practical solution, coordinate the right stakeholders, and see the issue or project through to completion.

This position goes beyond traditional system administration. It combinesproperty management expertise, systems administration, project management, vendor management, reporting, training, and process improvement to help create more efficient, scalable, and reliable operations across the portfolio.