Systems Administrator/Program

Florida State University; Tallahassee (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading research university in Tallahassee is seeking a Systems Administrator to support Google Workspace and Azure platforms. The successful candidate will manage cloud services, ensuring collaboration and security, with emphasis on operational reliability and automation using PowerShell. Ideal for someone with a background in cloud infrastructure and IT best practices, this position offers a unique opportunity within a dynamic academic environment.

Benefits

Robust total rewards package

Flexible work options

Employee development programs

Qualifications

• Experience with Google Workspace & Google Cloud (Identity Management, Security).
• Familiarity with Microsoft related technologies (Exchange, SharePoint).
• Ability to administer and monitor Google Workspaces and services.

Responsibilities

• Develop and engineer solutions under collaborative services.
• Ensure operational reliability and security of collaboration platforms.
• Conduct quality assurance and performance checks on systems.

Skills

Experience with Google Workspace

Knowledge of Security Practices

PowerShell Scripting experience

Education

Bachelor's degree in Computer Science or equivalent

Tools

Google Cloud Platform

Azure/M365 Platform

Zoom Workplace Platform

Job description

Overview

This position is within FSU’s Department of Information Technology Services (ITS).

Responsibilities

The Collaboration Services and Identity Management team within Information Technology Services administers a significant body of critical core infrastructure and core services at Florida State University relating to collaboration amongst the Faculty, Staff, and Students. The team is primarily responsible for the Google Workspace & Google Cloud Platform, Microsoft related technologies including the University Azure/Microsoft 365 tenant, Zoom Workplace Platform, Active Directory, Exchange, SharePoint, Teams, Duo, NIST 800-181 environment, DR environment, Proofpoint, and Oracle Identity Management platform.

This position is responsible for the development and engineering of solutions under the purview of the Collaborative Services Team. It includes providing support for collaborative suites, notably Azure, Office 365, Google Workspace, and Zoom. This position is deeply involved in design and planning, troubleshooting, research and development, project management, and testing assurance of Collaborative solutions. This position focuses on the administrative and transformation processes of enterprise cloud service like but not limited to Google Workspace, Microsoft, Zoom and enterprise artificial intelligence platforms. This position is responsible for designing, deploying, administering, and supporting Google Workspace services and related collaborative solutions across FSU. This Engineer plays a pivotal role in ensuring seamless collaboration, productivity, and security by managing core applications, third-party tools, and internal systems. This role also acts as a subject matter expert for Google Workspace initiatives, providing support and guidance for both technical and non-technical users. This position will provide important insight to modernize the way FSU communicates across campus and beyond with robust and modern cloud-based solutions.

Engineer solutions to meet complex business needs utilizing Azure, Zoom, Google, and other collaborative services. Responsible for ensuring operational reliability, maintenance, budgeting, and effective security.

Administer, improve operations efficiencies, and architect collaboration platforms solutions, including full lifecycle management, best practices, group management, security configurations, migration strategies, and automated scripting (PowerShell, Python, and API management). Heavy focus on Google Platform API integration and automated script.

Offers expert guidance and advice to Information Technology Services (ITS) personnel and the Florida State University (FSU) community on complex business problems. Participates in addressing and resolving queries submitted to the Help Desk.

Collects and analyzes usage and performance data; diagnoses problems and takes appropriate action anytime, day or night. Conduct quality assurance checks to evaluate the performance, reliability, and safety of systems. Lead Google platform development with FSU SSO and IGA solutions.

Perform duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards. Interact with the FSU ISPO office regarding the Google Platform.

Shares responsibilities for providing support 24/7. Other duties as necessary.

Qualifications

Bachelor's degree in Computer Science, MIS, or other appropriate degree and two years' experience or a high school diploma or equivalent and six years of experience. (Note: or a combination of appropriate post high school education and experience equal to six years.)

Preferred Qualifications

Experience with Google Workspace & Google Cloud Platform

Experience with the Azure/M365 Platform

Experience with Zoom Workplace Platform

Knowledge of Security Practices

PowerShell Scripting experience

Helpful

Who is an ideal candidate for this position?

The ideal candidate for this position should be someone with technical experience with a Google Workspace environment and an Azure/Microsoft 365 & Active Directory based environment. The candidate should be familiar with Google Workspace & Google Cloud (Identity Management, Security, & Google apps administration), Microsoft related technologies (including Exchange, SharePoint, & Entra Connect), and Zoom Workplace administration (Meetings, Webinars, Identity Management, and Zoom Phone). The candidate should also be familiar with contemporary cloud offerings (IaaS, PaaS, & SaaS) such as the various offerings from Azure, AWS, and Google Cloud. Scripting with PowerShell and Google GAM is crucial for the ideal candidate. Exceptional communication skills and a hard work ethic are also essential qualities we are seeking for this position.

• What is a typical day in this position?
• Typical daily activities of this Systems Administrator position include:
• Administration, monitoring, and maintenance of Google Workspaces and Google Cloud Platform
• Administration of Azure services such as enterprise applications & registrations, monitoring resources, EntraID identities, conditional access policies, and other Azure offerings.
• Email system administration in Exchange,
• Administration, monitoring, and maintenance of Zoom Workplace Platform
• Working operational CRM cases
• Verifying that automated processes and other tasks are running/processing as intended
• Network troubleshooting and analysis
• IT consulting and project planning
• Automation of activities to increase efficiency and scalability of workloads

What can I expect in the first 60-90 days?

During the first 60-90 days the candidate selected for this position will learn as much as they can about the FSU environment (specifically Google Workspace and Azure/M365) within Information Technology Services, will learn about daily operations on the team, and will learn about specific business practices of the team, ITS, and FSU.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

This position is designated as primarily remote. Employees are required to live in the Tallahassee area and report to campus as needed.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.