Systems Administrator Level 1

Socket.dev; Maryland; On-site; USD 50,000 - 85,000; Full time

Job summary

ELEVI in Maryland is seeking an IT Support Specialist to respond to user inquiries, install and configure software, and maintain hardware in the Annapolis Junction area. You will hold an active FS polygraph clearance and provide guidance while supporting verified users.

The role requires 5+ years of related experience, strong customer service, and the ability to escalate complex issues. Schedule is Friday–Monday, 6am–4pm, with opportunities for growth and ongoing training.

Qualifications

• Willing to work in the Annapolis Junction area.
• Current and active security clearance with FS polygraph.
• Bachelor's degree in a technical discipline.
• Alternative: 10 years of system administration experience in lieu of degree.
• ServiceNow ticketing experience.
• Customer service experience.
• Friday-Monday, 6am-4pm schedule.

Responsibilities

• Respond to user inquiries via phone, email, chat, or tickets.
• Log and track support requests using help desk system.
• Diagnose and resolve basic hardware, software, and network issues.
• Provide step-by-step troubleshooting guidance to users.
• Escalate complex issues to second-level or specialized teams.
• Mentor new hires and trainees when necessary.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Support basic printer, scanner, and peripheral troubleshooting.
• Maintain inventory of IT assets.
• Document solutions and contribute to knowledge base.
• Create and submit tickets with all relevant information.

Skills

FS polygraph

Security clearance

ServiceNow

Customer service

Education

Bachelor's degree in a technical discipline

Tools

ServiceNow

Job description

Because You Deserve More Than Just a Job

To become an ELEVI employee you will need

• You must be willing to work in the Annapolis Junction, area
• You must have a current and active security clearance with FS polygraph
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Ten (10) years of additional system administration experience may be substituted for a bachelor’s degree.
• ServiceNow Ticketing system experience
• Customer Service Experience
• Friday-Monday- 6am-4pm schedule

Some of your day-to-day activities will include:

IT Support Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
• Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.

Technical Support Tasks

• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Support basic printer, scanner, and peripheral troubleshooting.
• Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).

Documentation & Reporting

• Document and report solutions and procedures for recurring issues for leadership review.
• Maintain and report accurate records/tickets of support interactions and resolutions.
• Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
• Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at ELEVI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At ELEVI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$50,000-85,000

Why Work at ELEVI?

To become an ELEVI employee is to become an integral part of the team. From Federal to Commercial, ELEVI offers our employees the ability to expand skills and fully engage their minds and passions. Each member of the team enjoys the opportunity to expand their career to meet their individual goals and objectives. We celebrate the ideas that bring about positive change, and the diverse talents and backgrounds that come together to create those ideas.

Our benefit packages encompass competitive compensation, financial and counseling services, retirement options, and health insurance programs. Coupled with work/life benefits to address significant life problems as well as everyday problems involved in juggling work, family, and life. We trust you to take the time you need when you feel it's appropriate. No need to keep track or save up. We trust our employees and empower them to shape their work themselves so that we can achieve the best possible results.

ELEVI Is an equal opportunity employer (EOE) that empowers our people. It is the policy of ELEVI to provide equal employment opportunities to all employees and employment applicants—without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. We fearlessly drive change, because without diversity of thought and a commitment to equality for all, there is no moving forward. Reasonable accommodations are available for qualified individuals with disabilities, upon request. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.