Systems Administrator - Kiteworks

SitusAMC Holdings; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

SitusAMC Holdings seeks an experienced Associate, Systems Administrator to manage and support our servers and platform infrastructure. You will apply build/hardening standards, handle escalations, and guide junior staff while maintaining patch cycles and security baselines.

Responsibilities include incident resolution, project input, and automation development using PowerShell, Python and Terraform. On-call participation and cross-team collaboration are required.

Qualifications

• Bachelor's degree in related field, or equivalent combination of education and experience.
• 5+ years of industry and/or relevant experience at a Senior Analyst/Analyst level or equivalent.
• Experience in Systems Administration or related field with enterprise platforms in production.
• Hands-on experience with AWS and Azure services (compute, storage, networking, identity).
• Experience implementing infrastructure solutions from defined requirements with limited supervision.
• Hands-on administration across Windows Server and Linux OS (CentOS, Alma Linux).
• Hands-on experience administering Kiteworks (secure f)

Responsibilities

• Serve as an escalation point (Tier 2/3) for server, platform, and infrastructure issues referred by the service desk.
• Support infrastructure workstreams on site and during project development with design input and risk assessment.
• Document system requirements and support lifecycle from build to post-launch operations.
• Maintain patch and release cadence, write change records and present to CAB.
• Administer the Kiteworks platform and handle vendor escalations and end-user support.
• Communicate effectively with technical peers and non-technical staff.
• Maintain build standards, baselines, runbooks and procedures; update as systems change.
• Perform remote or on-site troubleshooting, install/upgrade software and hardware.
• Provide day-to-day guidance to junior staff and review their work for correctness.
• Configure and maintain monitoring, alerts, baselines, capacity planning and tuning.
• Engage in on-call rotation with up-to-date runbooks and escalation paths.
• Develop automation scripts (PowerShell, Python, Terraform) for routine tasks.
• Maintain backup/recovery configurations and conduct restore tests; support DR/BC exercises.
• Track lifecycle and end-of-life for platforms; input into upgrades and renewals.
• Administer privileged access and enforce security baselines with InfoSec.
• Assist with incident restoration for Severity 1/2 and contribute to RCA.

Skills

Communication

Education

Bachelor's degree in related field

Tools

AWS

Azure

Kiteworks

Windows Server

Linux (CentOS/Alma Linux)

Job description

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!

The Associate, Systems Administrator is an individual contributor in the Systems Administration job family, responsible for the implementation, administration, and ongoing support of the organization's server and platform infrastructure. This individual is an experienced administrator on the systems administration team: applying and helping refine build and hardening standards, resolving escalations from the service desk and Analyst-level administrators, and providing day-to-day guidance to less experienced staff.

The Associate is responsible for the day-to-day administration of assigned platforms, including patch cadence, capacity, performance, and input into upgrade and lifecycle planning, and works independently on defined problems, escalating novel or high-risk decisions to senior staff.

This role requires a degree of flexibility and collaborative working both within Technology and across the firm.

Essential Job Functions:

• Serve as an escalation point (Tier 2/3) for server, platform, and infrastructure issues referred by the service desk and Analyst-level administrators, escalating to senior staff or vendors where required.
• Support infrastructure workstreams on site and project development efforts, providing solution design input, effort estimates, and technical risk assessment during the planning phase.
• Gather and document system requirements across project teams and support the infrastructure build, cutover, and transition of new products and services into post-launch operations throughout the life of the product or service.
• Maintain the patch and release cadence for assigned platforms; author change records, including risk assessment and rollback plans, and present them at the Change Advisory Board.
• Administer the Kiteworks platform, including secure transfer policy configuration and enforcement, vendor escalation, and escalated end-user support.
• Ability to communicate effectively with your technical peers as well as non-technical staff.
• Maintain build standards, hardening baselines, runbooks, and technical procedures for assigned platforms, and contribute updates as systems and configurations change.
• Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Provide day-to-day guidance to Analyst-level administrators and review their work for technical accuracy and standards compliance.
• Configure and maintain monitoring, alerting, and performance baselines for business-critical systems, and perform capacity planning and tuning to prevent delays and outages.
• Other activities as may be assigned by your manager.
• Support restoration efforts on Severity 1 and 2 infrastructure incidents; contribute to root cause analyses and complete assigned corrective actions.
• Develop and maintain automation and orchestration scripts (PowerShell, Python, Terraform) that standardize routine administration tasks.
• Maintain backup and recovery configuration for assigned platforms, perform periodic restore testing, and support disaster recovery and business continuity exercises.
• Track lifecycle and end-of-life status for assigned platforms, remediate unsupported versions, and provide input into upgrade planning and vendor sizing and renewals.
• Administer privileged access to server and platform infrastructure and enforce security baselines in partnership with Information Security.
• Participate in the on-call rotation and keep on-call runbooks and escalation paths current.

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Qualifications/ Requirements:

• Bachelor's degree in related field, or equivalent combination of education and experience.
• Experienced professional with 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent.
• Experience in Systems Administration or a related field, including hands‑on administration of enterprise platforms in a production environment.
• Hands‑on administration experience with AWS and Azure services, including compute, storage, networking, and identity.
• Experience implementing infrastructure solutions from defined requirements with limited supervision.
• Strong hands‑on administration experience across both Windows Server OS and various Linux OS (CentOS, Linux 2, Alma Linux etc.)
• Hands‑on experience administering Kiteworks (secure f