Systems Administrator Junior

Creative Solutions Services, LLC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Creative Solutions Services, LLC seeks a Systems Administrator to support and maintain the enterprise physical security and surveillance infrastructure in NYC. The role covers Pro-Watch, Genetec Security Center, ChangeGear SQL databases, and Windows server infrastructure.

Responsibilities include system health monitoring, patching, backups, disaster recovery, and collaboration with cybersecurity, networking, facilities, and operations teams. On-site, five days a week.

Qualifications

• Bachelor’s degree preferred.
• 8+ years IT experience supporting enterprise server environments.
• Experience with physical security systems or video management systems preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.
• Customer service mindset with end-user support experience.
• Well-organized and able to manage multiple priorities.

Responsibilities

• Administer and maintain Client Pro-Watch access control servers and hardware.
• Support and manage Genetec Security Center servers, VMS, and camera integrations.
• Maintain and optimize ChangeGear SQL databases (performance, backups, recovery).
• Serve as SME for enterprise IP cameras, video storage, and surveillance infrastructure.
• Troubleshoot access control, surveillance, server, and database incidents.
• Coordinate hardware/software upgrades for physical security systems.
• Monitor system health, performance, capacity, and availability.
• Perform patching, firmware updates, security updates, vulnerability remediation.
• Develop disaster recovery and business continuity procedures.
• Create and maintain technical docs, diagrams, procedures, and guides.
• Provide on-call and emergency support for critical systems.
• Collaborate with cybersecurity, networking, facilities, and operations teams.

Skills

Pro-Watch Admin

Genetec Admin

IP camera systems

Card access systems

Windows Server

Active Directory

SQL Server admin

DHCP/DNS/VLAN

ACLs & encryption

System monitoring

PowerShell scripting

Documentation

Education

Bachelor’s Degree in IT/related

Tools

Pro-Watch

Genetec Security Center

SQL Server

Job description

Systems Administrator
Contract Length: 1 year
Location: NYC
Work Setup: On-site, 5 days per week

We are seeking a highly motivated and customer-focused Systems Administrator to support and maintain the Company’s enterprise physical security and surveillance infrastructure. The Systems Administrator will be responsible for the administration, maintenance, optimization, and support of Pro-Watch Access Control Systems, Genetec Security Center, ChangeGear SQL databases, enterprise camera/video surveillance systems, and Windows server infrastructure.

Systems Administrator Responsibilities

• Administer and maintain Client Pro-Watch access control servers and associated hardware.
• Support and manage Genetec Security Center servers, video management systems, and camera integrations.
• Maintain and optimize ChangeGear SQL databases, including performance, availability, backup, and recovery.
• Serve as the subject matter expert for enterprise IP camera systems, video recording platforms, storage systems, and surveillance infrastructure.
• Troubleshoot access control, surveillance, server, and database-related incidents.
• Coordinate hardware and software upgrades for physical security systems and supporting infrastructure.
• Monitor system health, performance, capacity, and availability.
• Perform system patching, firmware upgrades, security updates, and vulnerability remediation.
• Develop and maintain disaster recovery and business continuity procedures.
• Create and maintain technical documentation, system diagrams, operating procedures, and support guides.
• Provide on-call and emergency support for critical physical security and surveillance systems.
• Collaborate with cybersecurity, networking, facilities, and operations teams.

Systems Administrator Required Technical Skills

• Client Pro-Watch Access Control Administration
• Genetec Security Center administration and support
• IP camera systems, video encoders, NVRs, DVRs, and enterprise video storage solutions
• Card access systems, badge management, door controllers, and physical security integrations
• Windows Server and desktop operating systems
• Active Directory, Group Policy, and domain services
• Microsoft SQL Server administration and maintenance
• DHCP, DNS, routing, firewall technologies, VLANs, and IP networking
• Access Control Lists, encryption, authentication and authorization, and system hardening
• System health monitoring, performance analysis, capacity planning, and optimization
• Scripting and automation experience, with PowerShell preferred
• Reporting and technical documentation development

Systems Administrator Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline preferred.
• Minimum 8 years of Information Technology experience supporting enterprise server environments and critical infrastructure systems.
• Experience supporting physical security systems, access control platforms, video management systems, or related operational technology environments strongly preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service mindset with experience providing end-user support.
• Well-organized, detail-oriented, and capable of managing multiple priorities while meeting deadlines.
• Demonstrated ability to make sound technical and business decisions.

Systems Administrator Additional Requirements

• Ability to lift and transport server, network, and security system equipment when required.
• Ability to provide after-hours, on-call support for critical systems.
• Willingness to work overtime and flexible hours to support scheduled maintenance and emergency response activities.
• Ability to travel to Company locations as necessary.
• Valid driver’s license required.
• Ability to successfully pass a NERC CIP Personnel Risk Assessment Background Check.

Systems Administrator Work Location

This position is fully onsite, five days per week.
We look forward to reviewing your application
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