Systems Administrator (Journeyman)

CACI International Inc; Detroit (MI); On-site; USD 75,000 - 158,000; Full time

Job summary

CA CI International Inc. is seeking a Journeyman Systems Administrator to support the GMOS contract with the Department of State.

You will lead a high-performing team, oversee IT operations across desktop, infrastructure, and network domains, and ensure effective ticket management and incident resolution. The role emphasizes collaborative problem-solving, security-conscious IT practices, and ongoing opportunities to contribute to national security programs of national importance.

Qualifications

• Bachelor's degree + 4 years of related experience (systems administration, IT support, infrastructure management, desktop support, or network operations)
• Active Secret Clearance
• Proven experience with Total Ticket Ownership (TTO), troubleshooting, and root cause analysis for enterprise IT environments
• Demonstrated knowledge of desktop support, infrastructure management, application deployment, and network operations
• Strong understanding of Ticket Management Systems, self-service capabilities, and change management processes
• Excellent problem-solving and customer service skills with ability to support users across multiple technology domains

Responsibilities

• Perform and coordinate Total Ticket Ownership (TTO) activities by logging tickets, triage, troubleshooting, resolving, escalating, and determining root cause analysis for all tickets under management
• Provide dedicated desktop support for all users, including complex troubleshooting, managing Government-Furnished Equipment (GFE), and limited mobile device support
• Perform infrastructure management activities including card printer support for domestic locations, consular office systems administration, and web services administration-infrastructure tasks
• Support application installation, deployment, and collaboration platform support for enterprise systems and services
• Perform network operations activities in support of enterprise network services and connectivity across the organization
• Collaborate with stakeholders to update Ticket Management System configurations, develop and maintain workflows, and recommend system enhancements
• Enhance and maintain self-help/self-service capabilities, enabling users to resolve standard issues independently including password resets and account provisioning
• Support change management processes in accordance with policies and participate in change management meetings
• Provide technical support across multiple technology domains to ensure comprehensive IT operations
• Apply systems administration expertise to resolve complex technical challenges with innovative solutions

Skills

Ticket Ownership

Desktop Support

Network Operations

Infrastructure Management

Troubleshooting

Customer Service

Education

Bachelor's degree

Tools

ITIL Foundation

CompTIA A+

CompTIA Network+

Microsoft Modern Desktop

Job description

Job Title: Systems Administrator (Journeyman)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

The Opportunity:

CACI is seeking a Journeyman Systems Administrator for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

• Perform and coordinate Total Ticket Ownership (TTO) activities by logging tickets, conducting triage, troubleshooting, resolving, escalating, and determining root cause analysis for all tickets under DT/EA/CST's management
• Provide dedicated desktop support for all DT/EA/CST users, including complex troubleshooting, managing Government-Furnished Equipment (GFE), and offering limited support for mobile devices
• Perform infrastructure management activities including card printer support for domestic locations, domestic consular office systems administration, and web services administration-infrastructure tasks
• Support application installation, deployment, and collaboration platform support for CA enterprise systems and services
• Perform network operations activities in support of enterprise network services and connectivity across the organization
• Collaborate with stakeholders to update Ticket Management System configurations, develop and maintain workflows, and recommend system enhancements for hardware, software, processes, and procedures
• Enhance and maintain self-help/self-service request capabilities, enabling users to resolve standard issues independently including password resets, hardware/software requests, and account provisioning
• Support change management processes in accordance with DT/EA/CST policies and procedures, participating in change management meetings as required
• Provide technical support across multiple technology domains including desktop, infrastructure, applications, and network services to ensure comprehensive IT operations
• Apply systems administration expertise to resolve complex technical challenges with latitude in developing innovative methodologies and presenting solutions to operational problems

Qualifications:

Required:

• Bachelor's degree + 4 years of experience in related fields, such as systems administration, IT support, infrastructure management, desktop support, or network operations; equivalencies considered.
• Active Secret Clearance
• Proven experience with Total Ticket Ownership (TTO), troubleshooting, and root cause analysis for enterprise IT environments
• Demonstrated knowledge of desktop support, infrastructure management, application deployment, and network operations
• Strong understanding of Ticket Management Systems, self-service capabilities, and change management processes
• Excellent problem-solving and customer service skills with ability to support users across multiple technology domains

Desired:

• Prior experience supporting federal agencies, especially the Department of State
• Professional certifications such as ITIL Foundation, CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator
• Experience with collaboration platforms, card printer support, and web services administration
• Knowledge of Government-Furnished Equipment (GFE) management and support for geographically distributed user communities

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.