Systems Administrator II – Remote, Windows & Kubernetes

Ultipro; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Medical, dental, vision

Parental leave

Wellness reimbursement

Remote-first environment

Job summary

TrueCommerce is seeking a Systems Administrator II to join our Tech Ops team, supporting hosted SaaS platform applications and customer-facing services. You will own day-to-day operations, incident response, and infrastructure improvements in a fast-paced production environment.

You will manage Windows Server, IIS, Azure, and Kubernetes workloads, participate in on-call rotations, and contribute to runbooks and automation efforts to scale our operations.

Qualifications

• 5+ years of hands-on experience as a systems administrator or infrastructure engineer.
• Bachelor’s degree or equivalent experience.
• Willingness to work rotating on-call, shared across the systems pillar.
• Windows Server administration, including installation, configuration, patching, and troubleshooting.
• Hands-on Azure experience, including VM management, Azure Monitor, storage, and RBAC.
• Hands-on Kubernetes experience, including kubectl, workload management, and cluster observability.
• Active Directory fundamentals: user and group management, GPO, DNS, and basic domain operations.
• Experience administering IIS or comparable application server platforms, including configuration, troubleshooting, and performance management.
• Familiarity with backup and recovery procedures and tools.
• Experience supporting production deployments, including pre-deployment environment validation and rollback readiness.
• Ability to read logs, trace issues across systems, and communicate findings clearly.
• Organized and documentation-oriented, comfortable writing and maintaining runbooks and SOPs.

Responsibilities

• Administer Windows Server environments across production, staging, and development, including patching, configuration, and lifecycle management.
• Administer IIS and application server configurations, including app pools, site bindings, logging, and performance settings.
• Support Kubernetes-hosted workloads as part of the team's containerized platform, including pod-level troubleshooting, deployment support, and monitoring of cluster health.
• Monitor system health, respond to alerts, and participate in the team on-call rotation.
• Perform routine maintenance: backups, patch cycles, certificate renewals, storage management, and capacity checks.
• Triage and resolve Azure alerts and incidents within the systems and platform pillar.
• Maintain and improve Azure monitoring dashboards and alerting configurations.
• Contribute to documentation of Azure resources, runbooks, and operational procedures.
• Participate in incident response, diagnosis and remediation for systems-layer issues.
• Follow and improve change management procedures, including pre-change testing and rollback planning.
• Write and maintain runbooks and SOPs; contribute to post-incident reviews and preventive measures.
• Serve as infrastructure-side partner in release processes; validate configurations and readiness for production deployments.
• Own environment readiness for deployments; define rollback paths and ensure testing.
• Collaborate with QA/engineering on environment design and scaling decisions for production reliability.
• Participate in deployment post-mortems and drive improvements to the release process.
• Identify repetitive manual tasks and implement automation; support infrastructure-as-code efforts.

Skills

Windows Server

IIS Administration

Azure

Kubernetes

Active Directory

Incident Response

Documentation

Education

Bachelor's degree or equivalent experience

Tools

Jira

ServiceNow

Job description

TrueCommerce is seeking a Systems Administrator II to join our Tech Ops team, supporting hosted SaaS platform applications and customer-facing services. You will own day-to-day operations, incident response, and infrastructure improvements in a fast-paced production environment.

You will manage Windows Server, IIS, Azure, and Kubernetes workloads, participate in on-call rotations, and contribute to runbooks and automation efforts to scale our operations.