Systems Administrator II

Taketwo; Novato (CA); On-site; USD 72,000 - 106,560; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Employee stock purchase plan

Job summary

Taketwo is looking for an outstanding Systems Administrator to provide technical support for our offices in Novato and beyond. This role involves hands-on work with various teams to ensure seamless IT operations.

The successful candidate will have 3-5 years of experience in managing both Windows and macOS systems as well as experience with networking devices. The position offers a pay range of $72,000 to $106,560 per year along with robust benefits.

Qualifications

• 3-5 years’ experience with Windows and macOS systems.
• Experience implementing and managing network devices.
• Ability to prioritize tasks in high-pressure situations.

Responsibilities

• Provide on-site and remote technical support.
• Manage desktop installation and maintenance.
• Maintain self-service knowledge articles in ServiceNow.

Skills

Windows 10

macOS

Microsoft Office 365

Active Directory

Exchange

TCP/IP networks

Networking devices

SCCM

PowerShell

Security standards

Tools

ServiceNow

Zoom

Slack

Job description

Who We Are

Take‑Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe.

The Challenge

Take‑Two Interactive is seeking an outstanding Systems Administrator to provide on‑site and remote technical support for our NYC, US, and international based offices. This is a hands‑on role requiring a deep level of technical insight and ability, working closely with a variety of technology teams to develop new insights and solutions across the IT stack.

What You’ll Take On

• On and off‑site contact for technical operations and support.
• Escalation point and support for the Novato team.
• Equipment Installation and Maintenance
  • Install and maintain desktops, laptops, Macs, network switches, servers.
  • Upgrade internal components of desktops or servers (CPU, GPU, disk drives, NICs).
  • Replace failing parts and submit RMAs.
• Asset Management
  • Assign and maintain assets for users in Service Now.
  • Assign locations for remote equipment in Service Now.
  • Assign locations for server equipment in Device 42.
• Manage Knowledge Base
  • Maintain and create user‑facing self‑service knowledge articles in Service Now.
  • Maintain and create IT‑facing knowledge articles in Confluence.
• Responsible for capacity planning and growth
  • Audit IT space and server rooms for space, power usage and cooling.
  • Plan and prepare for upgrades to IT space or server rooms.
  • Coordinate with various IT departments for maintenance of server rooms and networking hardware.
  • Evaluate and design cabinets, PDUs, structured cabling solutions.
• Event support
  • Coordinating with local teams on requirements.
  • Set up, troubleshoot and takedown.
• DevKit management and support
  • Setup, update, push builds.
• Provide white‑glove support for executives in Novato and across 2K.
• Communicate and work effectively with other tech teams in the organization.
• Ensure all client requests and operational problems are updated/resolved in a timely manner.
• Deliver outstanding client experience and support.
• Look for opportunities to automate and improve service delivery.
• Work efficiently in a fast‑paced environment with changing priorities.
• Assist with employee onboarding to ensure new staff can work on day one.
• Maintain inventory/asset management for company‑provided equipment and software.
• Assist with audio/visual hardware setup and break down, including conference rooms and video conferences.
• Work independently; respond promptly; sometimes after hours and weekends.
• Team player; support fellow team members and communicate effectively.
• Travel to support other sites may be required.

What You Bring

• 3‑5 years’ experience with Windows 10, macOS, Microsoft Office 365, Active Directory, Exchange, and TCP/IP based networks.
• Operating System configuration, management, and support for desktop/laptop and server.
• Experience implementing, managing, and troubleshooting network devices and infrastructure.
• Ability to prioritize and execute tasks in a high‑pressure environment and make sound decisions in emergency situations.
• Experience using Okta or similar SAML and two‑factor authentication solutions.
• Familiarity with SCCM for desktop OS deployment and software management.
• Experience with AirWatch/Intelligent Hub/Jamf or equivalent mobile device management.
• Computer hardware knowledge (desktops, laptops, mobile devices, tablets, peripherals).
• Knowledge of current‑generation game consoles (Xbox Series X, PS5, Nintendo Switch, PC) and development kits.
• Productivity tools: Microsoft Office, Zoom, Slack.
• Remote work solutions: VPN, VDI (Horizon View).
• Storage: local and NAS technologies (NetApp, Nutanix) and cloud solutions (Dropbox).
• Security: knowledge of security standards and methodologies.
• PowerShell and scripting experience.
• Conference room and AV technology experience.
• ServiceNow or equivalent helpdesk ticket system experience.
• Excellent communication, teamwork, and proactive customer‑service orientation.
• Attention to detail and high accuracy in recording and reporting.
• Ability to translate technical information for non‑technical audiences.
• Passion for video games and the industry.

Great To Have

• MCSE, MCDST, ITIL, Network+, A+ certifications.

Pay and Benefits

The pay range for this position in California at the start of employment is expected to be between $72,000 and $106,560 per year. Compensation may vary based on experience, market location, and other factors. The total compensation package may include a bonus and/or equity awards, in addition to a full range of medical, dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, and wellness programs.

Related Policies

Only official recruiting channels will be used for this position. Please do not use third‑party messaging apps or provide personal or financial information outside official email contacts.

Equal Opportunity Employer

As an equal‑opportunity employer, Take‑Two Interactive Software, Inc. is committed to fostering diversity in its workforce. The company does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information.