Systems Administrator II

Threadneedle group; Minneapolis (MN); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Vacation and sick time

Bonus eligibility

Job summary

Columbia Threadneedle Investments in Minneapolis invites a Systems Administrator II to join a hybrid, full-time technology team. You will manage ServiceNow platforms, drive ITSM/ITOM workloads, and partner with Enterprise teams on integrations and automation.

Key responsibilities include incident management, change control, dashboards, and DR planning, with a focus on reliability, security, and continuous improvement. A strong foundation in ITIL, DevOps, and scripting is required.

Qualifications

• Associate degree or equivalent required.
• 3-5 years of relevant work experience.
• Bachelor's degree or equivalent experience preferred.
• 5+ years of ServiceNow platform experience in large enterprise environments.
• Strong ITIL, Agile, and DevOps understanding.

Responsibilities

• Manage ServiceNow platform health, monitoring, and governance.
• Oversee ITSM, ITOM, HRSD, CMDB, Discovery, Service Catalog, Knowledge Management and custom apps.
• Lead Major Incident Management during P1/P2 events.
• Manage Incident, Request, Problem, and Operational queues per SLAs.
• Perform root cause analysis and drive continual service improvement.
• Integrate with enterprise systems using REST, SOAP APIs and IntegrationHub.
• Develop dashboards, KPIs, and reporting for platform health and performance.
• Support Release Management and coordinate deployments.
• Plan routine maintenance, upgrades, and disaster recovery procedures.
• Ensure security controls and governance compliance.
• Mentor junior administrators.

Skills

ServiceNow platform

ITSM processes

ITIL/DevOps

JavaScript

REST/SOAP integrations

Flow Designer

Automation

Education

Associate degree or equivalent

Bachelor's degree or equivalent

Tools

MID Servers

Discovery

Service Mapping

IntegrationHub

Job description

## Systems Administrator IIApply: Hybrid: Minneapolis, Minnesota: Full time: Posted Today: End Date: October 23, 2026 (30 days left to apply): R26\\_3689**About Our Company**We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.**Job Description**Provide systems administration (implementation, management and operational support) and technical expertise for assigned systems, including provisioning, installing, configuring, tuning, operating, and maintaining systems hardware and software and the related infrastructure. Provide technical research, system planning and improvement to enable continuing innovation within the infrastructure and technical services. Perform troubleshooting and solving of complex hardware and software problems as they relate to assigned systems.**Key Responsibilities** Manage the day-to-day administration, operational support, and overall health of the ServiceNow platform, including system monitoring, performance optimization, user administration, instance configuration, and platform governance. * Provide operational ownership and support for core ServiceNow applications, including ITSM, ITOM, HRSD, CMDB, Discovery, Service Catalog, Knowledge Management, and custom applications.* Serve as a key contributor during Major Incident Management (P1/P2) events by leading platform triage, coordinating recovery efforts, managing stakeholder communications, and driving timely service restoration.* Manage ServiceNow Incident, Request, Problem, and Operational Support queues to ensure timely resolution of platform issues, defects, service degradations, and user requests in accordance with established SLAs.* Lead Problem Management activities by performing root cause analysis, identifying recurring issues, implementing corrective actions, and driving continual service improvement initiatives.* Implement, support, and maintain integrations with enterprise systems using MID Servers, REST APIs, SOAP APIs, IntegrationHub, and related technologies while ensuring reliability, scalability, and data integrity.* Monitor platform performance, availability, integrations, scheduled jobs, event logs, and system health metrics to proactively identify risks, prevent outages, and improve platform stability.* Develop and maintain operational dashboards, KPIs, and reporting to provide visibility into platform health, service performance, incident trends, problem trends, and operational effectiveness.* Support Release Management processes by coordinating deployments, validating releases, conducting production readiness reviews, supporting change implementations, and ensuring successful post-deployment outcomes.* Plan, coordinate, and execute routine platform maintenance activities, including upgrades, patching, cloning, instance refreshes, certificate renewals, and platform health remediation efforts while minimizing business disruption.* Develop, maintain, and test Disaster Recovery (DR) and Business Continuity procedures to ensure platform resiliency, recoverability, and compliance with organizational recovery objectives.* Ensure compliance with enterprise security standards, access controls, audit requirements, segregation of duties policies, and platform governance standards.* Partner with ServiceNow Support and third-party vendors to manage escalations, troubleshoot complex platform issues, coordinate defect resolutions, and advocate for business priorities.* Collaborate with ServiceNow Architects, Business Systems Analysts, Developers, Infrastructure teams, and platform stakeholders to ensure solutions are scalable, maintainable, and aligned with enterprise standards.* Drive operational excellence through automation, process optimization, technical debt reduction, platform monitoring enhancements, and continuous improvement initiatives.* Maintain platform documentation including architecture diagrams, operational runbooks, support procedures, integration documentation, disaster recovery plans, and knowledge articles.* Provide technical guidance and mentorship to junior administrators and support personnel while promoting ServiceNow best practices and operational standards.* Adhere to Agile methodologies, ITIL processes, ServiceNow best practices, and enterprise change management standards.**Required Qualifications*** Associate degree or equivalent.* 3-5 years of relevant work experience.* Bachelor's degree or equivalent work experience* 5+ years of experience with ServiceNow platform as Development/Operations/AdministrationProven expertise in managing the ServiceNow Platform in large enterprise environment.* Strong Knowledge of ITSM Processes and Modules (Incident, Problem, Change, CMDB, etc)* Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies.Experience with ServiceNow ITOM (including Discovery, Event Management, Service Mapping) is a plus* Exposure to HRSD, SecOps or GRC modules is preferred Strong knowledge of ITIL, Agile and DevOps Methodologies* Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automationExcellent communication and documentation skills**Base Pay Salary**Base Pay Salary The estimated base salary for this role is $85,000 - 105,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.**Full-Time/Part-Time**Full time**Exempt/Non-Exempt**Exempt**Job Family Group**Technology**Line of Business**TECH Technology*Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.*