Systems Administrator I

Talantir; United States; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

Mercer Advisors is seeking a Systems Administrator I to join our Technology team. You will monitor, manage, and troubleshoot cloud-based systems, SaaS apps, and network support, serving as the main escalation point for the service desk and driving infrastructure initiatives.

Responsibilities include managing Microsoft 365, Entra ID, AWS IAM, and cloud infrastructure across Azure and AWS, while supporting security and endpoint management in a hybrid environment.

Qualifications

• Minimum of 3 years in technical support or service desk.
• Familiarity with ITIL-based service management practices.
• Strong security-minded approach and problem-solving skills.

Responsibilities

• Monitor, manage, and troubleshoot cloud-based systems and SaaS apps.
• Act as primary escalation for service desk and assist infrastructure projects.
• Administer Microsoft 365 (Office, Teams, Exchange Online, SharePoint, OneDrive).
• Manage Entra ID and AWS IAM, user lifecycle and RBAC.
• Maintain cloud infrastructure across Azure and AWS environments.
• Support zero-trust platform administration and security configurations.
• Configure and maintain office network infrastructure and devices.

Skills

Technical support

ITIL familiarity

Security mindset

Customer service

Communication skills

Cloud platforms

Tools

Azure

AWS

Microsoft 365

Entra ID

Intune

SharePoint

Nerdio

Meraki

Job description

Why Work at Mercer Advisors?

For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron’s, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.*

Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible.

Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country.

Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron’s top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron’s to use the ranking in marketing. Please see important information about the ranking criteria methodology here.

Job Summary

We’re looking for a Systems Administrator I to join our growing Technology team at Mercer Advisors. We are a cloud-native organization, and the ideal candidate will have experience monitoring, managing, and troubleshooting cloud-based systems, SaaS applications and general networking support.

In this role, you will act as the primary escalation point for our service desk while assisting with infrastructure, networking, automation, and migration initiatives. This role focuses on administration, support, and operational execution under established standards and escalation paths.

A selection of the key technologies currently in use includes Microsoft (Azure, Entra ID, Microsoft 365, Exchange, Intune, Teams), Amazon Web Services (AWS), Cloudflare, Proofpoint, Zoom, Box Drive, NinjaOne, Nerdio, Meraki, and Mist.

Essential Job Functions For This Role Include

Identity, Productivity, Cloud Infrastructure Platforms

Support, assist and monitor day-to-day operations for Microsoft 365 products including Office applications, Teams, Exchange Online, SharePoint and OneDriveSupport Entra ID and AWS IAM management. This includes user lifecycle management, group management, and role-based access controls.Monitor and assist with cloud infrastructure across Azure and AWS environments, including Route 53 management.Support and assist with single sign-on integrations and SaaS registrations.Manage and assist with the day-to-day operations and administration of the organization’s file storage solutions.Manage and assist with the day-to-day operations and administration of the organization’s unified communication platforms.

Zero Trust Access & Network Security

Support and assist with administration and day-to-day operations of the organizations zero trust platformAssist with maintaining secure egress IP configurations for SaaS and third-party integrationMonitor and assist with day-to-day operations and administration of the organization’s email security paltform.

Office Networking Infrastructure

Configure, deploy, administer, and maintain office network infrastructure, including firewalls, routers, switches, and wireless systems.Monitor and troubleshoot network performance issues, connectivity problems, and outagesCoordinate and assist with network documentation, modifications, support, maintenance and troubleshooting

Endpoint & Device Management

Assist with the administration and day-to-day operation and management of endpoint management platforms, including patch management and application deployment.Support Windows, macOS, iOS, and Android devices throughout their lifecycle, including enrollment and decommissioningCollaborate with security and compliance teams to support endpoint security initiatives and audits

Knowledge, Skills, And Abilities

Minimum of 3 years of experience in technical support, service desk, or similar IT roleStrong technical aptitude with proven analytical and problem-solving skillsExcellent customer service and communication skills, with the ability to communicate effectively in person, over the phone, electronically, and in writingSelf-motivated and proactive, with a strong interest in technology and a desire to continuously learn, grow, and take on new challengesFamiliarity with ITIL-based service management practicesDemonstrated security-first mindset, with an understanding of security best practices

Work Schedule

This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM. At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs.

All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period.

Working Conditions

This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions. Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements. Routinely sitting and standing for periods of time. No heavy lifting over 10 lbs.

Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant’s geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors’ incentive compensation programs.

Base Pay Range

$70,000 - $80,000 USD

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
• Kaiser Medical plans available in California
• Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care.
• 14 Company Paid Holidays including a full week off at Thanksgiving.
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (8 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after‑tax option
• Pet Insurance

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Mercer Advisors is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Mercer Advisors participates in E-Verify and complies with federal employment eligibility verification requirements.

If you need an accommodation during the application or hiring process, please email [e-mail]. This inbox is for accommodation requests only.

For information about applicant rights, required employment notices, E-Verify participation, and state specific disclosures, please review our Applicant Notices and Employment Rights.

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