Systems Administrator I

Ntiva Branding; Leawood (KS); Hybrid; USD 50,000 - 64,000; Full time

Job summary

Ntiva Branding in Kansas City is looking for a Systems Administrator I to handle day-to-day client support tickets and ensure fast, first-touch resolutions. You will work in a fast-paced MSP environment with emphasis on service quality and minimizing escalations.

The role is hybrid: 70% remote and 30% onsite with clients. A valid driver's license is required as travel to client sites may be needed up to 1.5 hours away. Opportunities for growth and collaboration with top talent are available.

Qualifications

• 2-3 years Help Desk experience.
• Experience with Microsoft Desktop/Server OS and apps.
• Familiarity with firewalls, switches, and WAPs.
• MS Exchange and Office 365 knowledge.
• Hyper-V for VM storage/availability troubleshooting.
• Ability to provide escalation support and SOPs.

Responsibilities

• Handle overflow of client calls and route as needed.
• Follow processes for movement of client service requests.
• Update infrastructure documentation and ownership of service requests.
• Conduct root-cause analysis for recurring problems.
• Identify misconfigurations and expand as needed.
• Perform software upgrades and troubleshoot issues.
• Adhere to security best practices and policies.
• Provide technical leadership internally and externally.
• Use reports to perform root-cause analyses.

Skills

Help Desk

Microsoft OS

Office 365

Exchange

Hyper-V

Security best practices

Escalation support

Network hardware

Job description

How you’ll make an Impact

As the Systems Administrator I, you will be responsible for day-to-day support desk tickets. You are the first point of contact for client-initiated tickets. The primary focus is working on tickets within the allowed time frame also respecting SLO. The focus is also to try and prevent further escalations of a ticket and provide first touch resolution. Quality of service and response time is key. The ideal candidate would have the ability to work in a fast-paced environment quickly and effectively switching from task to task.

Location and Work Expectations

• This exciting opportunity is based in our Kansas City office and includes travel to client sites throughout the area, offering a dynamic and immersive work experience.
• This is a hybrid position with 70% of work performed remotely and 30% onsite with clients.
• Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.

What you will be doing

• Accept overflow of incoming client calls. Provide service or route as needed.
• Follow processes and procedures for movement of client service requests within and out of the department
• Recognize opportunities and update infrastructure documentation
• Service request ownership
• Conduct root-cause analysis for recurring problems
• Recognize lapses in system requirements, processes, and design specs based on organizational needs, security/compliance policy, and industry trends
• Perform software upgrades
• Troubleshoot client issues, finding root cause and resolving
• Knowledge of and adherence to industry best practices regarding security
• Provide technical leadership both internally and externally
• Use client reports as starting point, find evidence then perform root cause analyses
• Work within the parameters of the position regarding time invested in resolving client requests

You’ll be successful in this role if you have

• 2-3 years Help Desk experience
• Technical experience supporting, administration and troubleshooting Microsoft Desktop and Server operating systems and applications
• Familiarity with network hardware (Firewalls, Managed Switches, WAPs)
• Demonstrated knowledge of MS Exchange and Office365 and related e-mail technology
• Ability to navigate Hyper-V console to troubleshoot storage and availability issues in regard to virtual machines.
• Ability to provide escalation support
• Ability to identify imminent failures and expand as needed
• Generate and provide vendor access accounts following industry security best practices
• Create limited domain user accounts and delegating local server administration as needed
• Provide a secure remote access method as appropriate
• Ability to optimize, apply, filter group policies both by item level filtering and by security groups
• Ability to audit and implement "need to know" permission/access control
• Make efficient use of security groups (eg not use the default Domain Users group)
• Demonstrate intermediate knowledge of at least one cloud platform and how to navigate its console.
• Ability to identify misconfigured services or applications and expand as needed
• Ability to review, refine and create SOPs
• User creation/departures
• VOIP phone support
• Apple Mac OSX support

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $50,000.00 and $64,000.00 per year . The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Work Authorization Criteria

In compliance with federal law, all persons hired will be required to verify identity and to complete the required employment eligibility verification form upon hire. Due to federal government contract obligations, this position requires U.S. citizenship.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi‑Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem‑solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Qualifications

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Experience

Preferred

1-3 years:

MSP

Licenses & Certifications

Preferred

Network+

ITIL Cert

CompTIA A+

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.