Systems Administrator I

Killdeer Mountain Manufacturing; Dickinson (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

Killdeer Mountain Manufacturing Inc. seeks an entry-level Systems Administrator I to provide frontline IT support for Dickinson facilities.

You will resolve issues with Windows devices, Microsoft 365 apps, and network connectivity, while setting up new hires and maintaining inventory in a security-focused environment supporting DoD-related programs. Attention to process, documentation, and timely escalation to senior staff will be essential as you work with vendors for repairs and coordinate

Qualifications

• Minimum two years in help desk or desktop support or equivalent experience.
• Experience with AD/Entra ID, Intune, and ticketing systems is required.
• Familiarity with Windows 10/11, M365 apps, and security best practices.

Responsibilities

• Provide first-line technical support via in-person, phone, email, and ticketing system.
• Troubleshoot Windows devices, email, network, and common business software.
• Set up and configure computers, phones, and accessories to standards.
• Manage user accounts and access during onboarding and departures.
• Follow security policies and log incidents for investigations.
• Maintain accurate hardware and software inventories and support documentation.

Skills

Windows 10/11 Troubleshooting

Microsoft 365 Administration

Active Directory Entra ID

Intune / Device Management

IT Ticketing System

Security Awareness

Education

High School Diploma or Equivalent

Associate Degree / Technical Certificate in IT

CompTIA A+ Certification

Network+ or Security+

Tools

Intune

Remote Support Tools

Remote Desktop Tools

Printer Service & Office Equipment

Job description

Company Overview:Founded in 1987, KMM stands as a premier contract manufacturer specializing in electrical wire harnesses. With production facilities in Killdeer and Dickinson, North Dakota, as well as Kerrville, Texas, we build mission-critical components that help keep the world connected and secure on land, in the air, and beyond.Our wire harnesses are integral to both commercial and military aircraft, space exploration, and advanced weapons systems. They manage power and data transmission for essential functions such as cockpit control, autopilot, weapons bays, flight data recording, torpedoes, smart munitions, and space communications.At KMM, excellence is not just a standard, it’s our culture. With an unwavering dedication to quality, innovation, and customer satisfaction, we've earned our place as a trusted partner across the aerospace and defense industries. Our ability to adapt swiftly and respond to evolving customer needs has made us a key contributor to some of the most respected commercial and military platforms in the world.Job Summary:The Systems Administrator I is the first point of contact for employees who need technology help. This role resolves day to day issues with computers, phones, printers, accounts, and software; sets up equipment for new employees; and keeps devices and inventory records in order. Because KMM supports U.S. Department of Defense programs, the Systems Administrator I follows strict security practices when handling company and customer information, including Controlled Unclassified Information (CUI). The position takes routine support off senior IT staff so they can focus on systems, security, and compliance work.Supervisory Responsibilities:No supervisor responsibilities.Core Expectations/QMS Principles:The Systems Administrator I is expected to model and reinforce the following AS9100 aligned Quality Management System principles:1. Customer Focus: Treats employees as internal customers; resolves requests promptly and courteously and keeps users informed until each issue is closed.2. Leadership: Models security-conscious behavior and follows IT policies consistently, setting an example for proper technology use across the company.3. Engagement of People: Shares knowledge with coworkers, helps employees build their technology skills, and contributes to a collaborative IT team.4. Process Approach: Follows documented procedures for tickets, account changes, device setup, and equipment disposal so results are consistent and auditable.5. Continuous Improvement: Identifies recurring issues, recommends fixes, and updates knowledge base articles to prevent repeat problems.6. Evidence-Based Decision Making: Diagnoses problems using ticket history, system data, and testing rather than guesswork, and documents what was tried.7. Relationship Management: Works effectively with vendors for repairs, warranties, and printer service, and with other departments to schedule IT work around production.Essential Job Functions:1. Provide first line technical support to employees in person, by phone, email, and the ticketing system; resolve or escalate requests within agreed response times.2. Troubleshoot Windows computers, Microsoft 365 applications, email, network and Wi Fi connectivity, and common business software.3. Set up, configure, and deploy computers, phones, and accessories to company standards.4. Create, change, and disable user accounts and access during onboarding, role changes, and departures, following approved requests5. Reset passwords and multi-factor authentication only after verifying the requester’s identity.6. Support printers, copiers, scanners, conference room equipment, and shared devices such as employee timeclock tablets.7. Follow KMM security policies, including the AI Tool Use Policy and rules for handling Controlled Unclassified Information (CUI); report suspected phishing, malware, lost devices, or other security incidents immediately.8. Keep hardware and software inventory records accurate, including device assignments and physical locations; prepare retired equipment for secure disposal or reuse.9. Write and update knowledge base articles and ticket notes so solutions can be repeated; escalate complex issues to senior IT staff with clear notes.10. Assist with IT projects such as equipment refreshes, software rollouts, and office moves, and coordinate with vendors for repairs and service.11. Perform other duties as assigned to support departmental and organizational objectives.Job Requirements/QualificationsEducationRequired:High school diploma or equivalent.Preferred:Associate degree or technical certificate in information technology.CompTIA A+ certification; Network+ or Security+ a plus.ExperienceRequired:1 to 2 years of experience in help desk, desktop support, or a similar customer facing technical role (relevant schooling or military experience may substitute).Preferred:Experience with Active Directory / Entra ID, Intune or another device management tool, and a ticketing system.Experience in a manufacturing, aerospace and defense, government contracting, or another regulated environment.SkillsWorking knowledge of Windows 10/11 and Microsoft 365.Methodical troubleshooting and sound judgment about when to escalate.Clear, patient communication with non-technical coworkers.Organized and dependable, with careful follow-through on documentation.Ability to handle confidential and sensitive information with discretion.ORAn acceptable combination of education and experience.ITAR RequirementsThis position requires compliance with U.S. export control laws. Candidates must be U.S. citizens or lawful permanent residents as defined by 8 U.S.C. 1324b (a) (3). This position also requires a background check before hire, completion of security awareness and CUI handling training at hire and annually, and acknowledgment of KMM’s acceptable use, AI tool use, and information security policies.Tools, Systems, and SoftwareWindows 10/11 desktops and laptopsMicrosoft 365 (Outlook, Teams, SharePoint, OneDrive)Active Directory / Entra ID and multi-factor authenticationDevice management (Intune or equivalent) and remote support toolsIT ticketing system and knowledge basePrinters, copiers, and multifunction devices; mobile phones; conference room equipmentWork EnvironmentOffice and manufacturing shop floor environment, with regular walking between buildings and work areas.Occasional work under desks, in tight spaces, or on ladders to install or troubleshoot equipment.Occasional after-hours or weekend work for planned maintenance.Work follows security controls required for handling Controlled Unclassified Information.Travel RequirementsOccasional local travel between KMM buildings in Dickinson.Rare travel to the Killdeer or Kerrville locations to support projects.Functional & Cognitive Job RequirementsAbility to remain seated or standing for extended periods.Ability to lift or move items up to 40 pounds, such as computers, monitors, and printer supplies.Frequent reaching above, at, or below shoulder level; regular handling of documents and office equipment.Occasional bending, kneeling, crawling under desks, and climbing ladders to install or troubleshoot equipment.Regular use of a computer keyboard and mouse requiring fine motor skills and finger dexterity.Ability to read small print and view computer screens for prolonged periods.Ability to move between work areas within the facility; occasional travel to other locations may be required.Ability to speak and hear clearly for phone calls, meetings, and employee interactions.Ability to learn new tasks, remember processes, maintain focus, work independently, communicate effectively, and make timely decisions in a workflow‑driven environment.Equal Employment Opportunity (EEO) Statement:KMM is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable laws. We are committed to creating a diverse and inclusive workplace.Americans with Disabilities (ADA) Statement:KMM is committed to providing reasonable accommodations for qualified individuals with disabilities in our hiring process and throughout employment. If you required assistance or accommodation due to disability, please contact HR.