Systems Administrator - End User Services & IT Planning - Akron FirstEnergy Headquarters

FirstEnergy; Akron (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Pension plan

401(k) with company match

Healthcare benefits

Tuition reimbursement

Training & development

Job summary

FirstEnergy seeks an Endpoint Management System Administrator to advance our modern workplace and Zero Trust initiatives. You will manage Microsoft Intune, Autopilot, and MDM/MAM across devices, while partnering with cybersecurity and IT teams to deliver secure, scalable endpoint solutions.

The role emphasizes automation, policy deployment, and enterprise-grade endpoint management with cross-functional collaboration. Akon, Ohio-based roles support a hybrid/office environment.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 2–4 years of experience in endpoint/device management.
• Hands-on experience with Microsoft Intune in an enterprise environment.
• Experience managing device compliance policies, configuration profiles, and deployments.
• Knowledge of Azure AD, Conditional Access, endpoint security controls, and Windows Autopilot.

Responsibilities

• Administer and support Microsoft Intune for Windows, macOS, iOS, and Android devices.
• Design and maintain device compliance policies, configuration profiles, and security baselines.
• Manage Windows Autopilot deployment and provisioning processes.
• Develop and troubleshoot Intune CSP policies; translate GP settings to Intune configurations.
• Collaborate with cybersecurity and IT teams to implement Zero Trust controls.
• Develop scripts/automation to improve operational efficiency.
• Monitor device compliance and reporting; support remediation actions.
• Maintain technical documentation and operational procedures.

Skills

Troubleshooting

Communication skills

Independence+teamwork

Learning agility

Automation mindset

Education

Bachelor's degree in Computer Science/IS/IT or related field

Tools

Microsoft Intune

Windows Autopilot

MDM/MAM

PowerShell scripting

Configuration Manager (SCCM)/MECM

Nerdio/Azure Virtual Desktop

Job description

Job Description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About The Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

Position Summary

We are seeking an experienced Endpoint Management System Administrator to support and advance our modern workplace and Zero Trust initiatives through Microsoft Intune, device management automation, and endpoint security. This role will be responsible for the administration, configuration, and optimization of Microsoft Intune, Windows Autopilot, mobile device management, compliance policies, and endpoint security controls across the enterprise.

The ideal candidate will possess strong technical expertise in cloud-based endpoint management, a passion for automation, and the ability to partner with cybersecurity, infrastructure, and business teams to deliver a secure and seamless end-user experience.

Key Responsibilities

• Administer and support Microsoft Intune for Windows, macOS, iOS, and Android device management.
• Design, implement, and maintain device compliance policies, configuration profiles, application deployments, and security baselines.
• Manage and optimize Windows Autopilot deployment and provisioning processes.
• Develop, deploy, and troubleshoot Intune Configuration Service Provider (CSP) policies.
• Translate traditional Group Policy settings into modern Intune-based policy configurations.
• Support enterprise endpoint modernization and cloud-first device management initiatives.
• Troubleshoot device enrollment, policy synchronization, and application deployment issues.
• Perform root cause analysis and implement corrective actions for endpoint management incidents.
• Develop scripts and automation solutions to improve operational efficiency and simplify administration.
• Monitor device compliance, inventory, and management reporting to support security and operational objectives.
• Collaborate with cybersecurity teams to implement Conditional Access, endpoint protection, and Zero Trust controls.
• Maintain technical documentation, standards, and operational procedures.
• Partner with infrastructure, identity, and application teams to ensure successful deployment of enterprise technologies.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field; equivalent experience will be considered.
• Minimum 2-4 years of experience supporting endpoint or device management technologies.
• Hands-on experience administering Microsoft Intune in an enterprise environment.
• Experience managing:
  • Device compliance policies
  • Configuration profiles
  • Application deployments
  • Mobile Device Management (MDM)
  • Mobile Application Management (MAM)
• Knowledge of:
  • Microsoft Entra ID (Azure Active Directory)
  • Conditional Access
  • Endpoint security controls
  • Security baselines
  • Windows Autopilot
• Strong troubleshooting and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Ability to work independently while effectively collaborating with cross-functional teams.
• Demonstrated ability to learn and adapt to evolving technologies.

Preferred Qualifications

• Experience with co-management environments leveraging Microsoft Configuration Manager (SCCM/MECM) and Intune.
• Familiarity with SCCM infrastructure and client-side troubleshooting.
• Experience with PowerShell scripting and automation.
• Experience with Azure virtual desktop deployment or Nerdio tools.
• Microsoft Intune, Endpoint Administrator, or Microsoft 365 certifications.
• Experience supporting endpoint management in regulated or utility industry environments.
• Knowledge of Zero Trust architecture and modern workplace security practices.

Why Join Us?

This position plays a critical role in enabling secure, cloud-managed endpoints while supporting enterprise initiatives focused on:

• Endpoint modernization
• Zero Trust security
• Mobile device management
• Automated device provisioning
• Improved end-user experience
• Secure remote and hybrid work solutions

The successful candidate will help shape the future of endpoint management while supporting a modern, secure, and scalable technology environment.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs.

FirstEnergy proudly supports workforce diversity.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world‑class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team