Systems Administrator Advisor

Marathon TS; St. Louis (MO); On-site; USD 60,000 - 86,000; Full time

Job summary

Marathon TS seeks a System Administrator Advisor to support enterprise IT environments, resolving end-user issues and maintaining desktop systems. You will work with on-site and remote users, coordinate upgrades, and provide hands-on support across Windows platforms and Citrix environments.

Based in St. Louis, MO, the role emphasizes strong troubleshooting, documentation, and teamwork to ensure system reliability and performance in a fast-paced setting.

Qualifications

• Experience in desktop support and systems administration.
• Strong troubleshooting and documentation skills.
• Ability to work with both on-site and remote users.

Responsibilities

• Provide excellent technical support to end-users.
• Maintain desktop systems and ensure reliable operation.
• Coordinate upgrades and perform hands-on support.
• Lead complex data/media recoverability and backups.
• Configure and maintain networked computer systems.

Skills

VDI technology

Windows administration

Citrix

SCCM

End user support

Troubleshooting

Documentation

Team player

Adaptability

Tools

Windows 10/11

VMware/Hyper-V

Plotters/Printers

Job description

Transform technology into opportunity as a System Administrator Advisor with Marathon TS. A career in enterprise IT means connecting and enhancing the systems that matter most. At Marathon TS you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT

As a Systems Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands‑on support for desktop environments.

In this role, a typical day will include:

• Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications.
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight for manger.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
• Train end-users on the proper use of hardware and software. May train large groups of end users.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader (Not a people Manager)
• May require after hour support or weekend support for mission, program and special project support

WHAT YOU'LL NEED TO SUCCEED:

• Knowledge in one or more of the following areas:
• Thin Client using Virtual Desktop Infrastructure (VDI) Technology
• Experience and/or knowledge with: Windows 11; Windows 10; Citrix; SMS; and SCCM
• End User Hardware
• Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone
• Desktop Image Management
• Home Directory and Profile Support Services
• E-mail Support Services
• Software Support Services
• Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
• Excellent troubleshooting capabilities
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn others to ensure teams success
• Enthusiasm and ability to adapt to new and changing technologies