Systems Administrator

RealmOne; Columbia, Northern (MD, KY); Hybrid; USD 110,000 - 211,000; Full time

Benefits offered by this job

Healthcare Coverage

401K

Paid Time Off

Educational & Professional Development

Flexible work schedules

Job summary

RealmOne is seeking a Level 1/2/3 Systems Administrator to support IT systems across a multi-level Enterprise IT environment. Responsibilities include day-to-day operations, monitoring, and problem resolution for server, storage, network and mobile devices.

The role requires a technical degree with extensive SA experience, including Tier 1 help desk and Tier 2 escalation duties. Security clearance may be required and the compensation range reflects this critical mission.

Qualifications

• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• Ten (10) years experience as a SA in programs and contracts of similar scope, type and complexity is required.

Responsibilities

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
• Manage the daily activities of configuration and operation of IT systems.
• Provide support for day-to-day operations, monitoring and problem resolution for client/server/storage/network devices.
• Assist users in accessing and using IT systems.

Skills

System Administration

UNIX OS

Windows OS

Troubleshooting

Help Desk

Escalation

Education

Bachelor's degree in a technical discipline

Tools

UNIX

Windows

Networking

Job description

RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals.

Join us on this journey as we execute this mission-critical contract providing systems architecture and engineering in a world-wide multi-level Enterprise IT environment!

Your effort and expertise are crucial to the success and execution of this impactful mission. This opportunity supports an Enterprise IT contract with a team of SIGDEV Analysts, Systems Engineers, Junior Engineers, Telecommunication Technical Analysts and System Administrators, responsible for the architecture, engineering, integration, operations, maintenance and sustainment of multi-level Enterprise IT environment.

Job Description:

• The System Administrator Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

The Level 1 Systems Administrator shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.

Qualifications (Level 1):

• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• Five (5) years experience as a SA in programs and contracts of similar scope, type and complexity is required.

The Level 2 Systems Administrator shall possess the following capabilities:

• All Level 1 capabilities.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Qualifications (Level 2):

• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• Ten (10) years experience as a SA in programs and contracts of similar scope, type and complexity is required.

The Level 3 Systems Administrator shall possess the following capabilities:

• All Level 1 & 2 capabilities.
• Support the design of systems, mission architecture and associated hardware.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications and software integration.

Qualifications (Level 3):

• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type and complexity is required.

Position requires active Security Clearance with appropriate Polygraph

Pay Range: 110,000-211,000

The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role’s responsibilities, the candidate’s educational background, their work experience, and the specific competencies crucial for success in the role.

• Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available.
• Retirement + Savings: 401K – 10% TOTAL CONTRIBUTION – 5% safe harbor – 5% annual profit share (both immediately vested!).
• Paid Time Off + More: 4 weeks starting PTO – 11 federal holidays + 2 floating holidays – Paid hours for company-required training.
• Career Growth + Development: Access to FREE 24/7 learning via Udemy – Opportunities to participate in tech councils, industry initiatives, etc. – $7,500 annual Educational & Professional Development Assistance.
• MORE BENEFITS…FOR EVERY LIFESTYLE! – Paid parental leave – Annual swag drops – Flexible work schedules -Generous referral bonus program – Employee appreciation + family-friendly corporate events …and much more.

ABOUT US

• RealmOne is a mid-sized science and technology company dedicated to solving our customers’ toughest mission challenges.
• Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science, and software engineering services and products to customers in the Government and commercial sectors.
• RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia.
• RealmOne has won numerous awards, including Top Workplaces by the Baltimore Sun. Across more than 20 prime contracts, RealmOne is a premier innovator for the Government and Department of Defense, and our team is located across the United States.