Systems Administrator

Nelson Connects; Santa Rosa (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

Nelson Connects is seeking a Systems Administrator to design, implement and maintain complex IT systems. You will manage LANs/WANs, servers, email, backups, and security, while coordinating with vendors and staff.

The role includes planning upgrades, documenting procedures, and providing advanced helpdesk support to ensure continuous operations. The ideal candidate will have hands-on experience with Cisco networking, Windows Server, VMware, and VOIP with ShoreTel, and a track record of

Qualifications

• Thorough knowledge of Cisco routing and switching.
• Experience with Windows Server 2008/2012 and Microsoft Exchange.
• Familiar with WSUS, IIS and Microsoft SQL Server.
• VMware virtualization experience (Server/desktop).
• Experience with Nimble iSCSI SANs and Veeam backup/recovery.
• ShoreTel VoIP system administration and deployment tools.
• Strong problem resolution and vendor coordination skills.

Responsibilities

• Analyze, monitor, troubleshoot and resolve network performance and security issues.
• Plan, install, upgrade and maintain LANs, WANs, and servers.
• Configure users, groups, rights and security for email and access control.
• Develop, document and implement backup, recovery, and data security procedures.
• Coordinate projects and act as liaison between stakeholders.
• Provide Tier III helpdesk escalation and vendor coordination.

Job description

No third-party vendors or C2C

Job Description – Systems Administrator

Under the general direction of the IT Manager, the position is a technical specialist who defines problems, proposes preliminary solutions, prepares cost estimates, develops, customizes, implements, and maintains software, hardware and network specifications, configurations, and systems; coordinates the implementation of new or modified information systems; troubleshoots user and system problems; and performs related work as required.

EXAMPLE OF DUTIES:

Positions in this class may perform any or all of the below listed duties. These should be interpreted as examples of the work, and are not necessarily all-inclusive.

1. Analyzes, monitors, troubleshoots and resolves network performance, integrity, security, availability, and other network issues and problems; coordinates the resolution of vendor problems.
2. Analyzes, reviews, recommends, and optimizes technologies to enhance network performance; evaluates and recommends network software, hardware, and inter-connectivity products.
3. Performs day-to-day LAN and server administration; creates or maintains network users, groups, rights, login scripts; network printer configurations; creates, modifies, and deletes user accounts, groups, resources, membership rights and security access for e-mail.
4. May plan, design, install, optimize, upgrade, and maintain systems and software; configures vendor software to meet organizational requirements; monitors performance of hardware and operating system software and makes recommendations to correct problems or improve performance; establishes and monitors procedures for data security and access to computer systems; designs and maintains backup and recovery procedures.
5. Evaluates software and hardware, writes recommendations for management review; prepares documentation, procedures, reports, specifications, program descriptions, operating instructions, training materials, and user manuals.
6. Plans, designs, configures, upgrades, administers, and maintains the organization-wide enterprise system, including LANs and WANs, Internet, e-mail and all aspects of hardware, software, operating systems, and inter-connectivity.
7. Develops network systems architecture involving integration of multiple platforms, vendors' products and technologies.
8. Identifies, designs, recommends, and implements standards, conventions, and policies for network systems.
9. Stays current with leading-edge technologies that could benefit the organization.
10. Consults with current and proposed systems users on the design and feasibility of proposed systems and modifications; analyzes client needs; identifies alternatives; estimates cost and timing of systems modifications, purchase, and installation; designs and participates in the development, modification, enhancement, testing, and implementation of computer systems; develops, coordinates, and provides documentation, end user and staff training and orientation.
11. Attends and participates in a variety of meetings, seminars, and committees; maintains liaison with vendor representatives.
12. Coordinates projects or components of projects; acts as liaison between various entities and project stakeholders.
13. Provides Tier III helpdesk escalation.
14. Evaluates and recommends hardware and software products, prepares budget estimates; assists departments with coordination of planning, budgeting, acquisition and implementation of systems.

TYPICAL QUALIFICATIONS:

Any combination of education, training and/or experience which substantially demonstrates the following knowledge, skills and abilities:

Thorough knowledge of:

1. Cisco routing and switching
2. Windows 2008/2012 Server
3. Microsoft Exchange
4. Windows Software Update Services (WSUS)
5. Microsoft Internet Information Services (IIS)
6. Microsoft SQL Server
7. VMware virtualization (Server and desktop)
8. Nimble iSCSI SANs
9. Veeam Backup and Recovery
10. ShoreTel VoIP phone system
11. Desktop and server system deployment tools
12. Principles, practices, and techniques of technical problem resolution

Skill and ability to:

1. Serve as subject matter expert on datacenter and computer systems (servers, desktops, VDI, routers, switches), security, and the organization's critical systems
2. Resolve problems with a wide variety of computer equipment (PCs, servers, printers, SAN, NAS, etc.)
3. Perform project management including scheduling, developing critical paths, tracking, contingency planning, resource allocation, and team leadership
4. Communicate effectively with all levels of management
5. Be flexible and adaptable to continually changing demands or situations
6. Prepare clear, concise, and accurate documentation
7. Build effective work teams
8. Establish and maintain effective working relationships
9. Be a strong team player with excellent customer service skills

Highly Desired:

1. CCNA Routing and Switching
2. MCITP: Server Administrator on Windows Server 2008 or 2012
3. VMware VCP 5-DCV, VCP 6-DCV