Systems Administrator

Cipworldwide; Lee, Northern (MA, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Vacation time 15 days

Paid holidays 13 days

Medical, dental and vision insurance

401(k) employer match up to 4%

Tuition reimbursement

Wellness reimbursement

Employee Assistance Program

Job summary

College Internship Program (CIP) is seeking a Systems Administrator to manage Salesforce, Google Workspace, and related systems. You will support a multi-functional team, ensure data quality, and drive automation initiatives from CIP’s National Office, with a remote-friendly setup based in Lee, MA.

The ideal candidate has 2–4 years of experience with business software platforms, strong communication skills, and a passion for improving processes.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2–4 years of experience administering business software platforms.
• Experience with Salesforce administration is required.
• Strong problem-solving and organizational skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Administer and support Salesforce, including configuration and security.
• Manage user access, flows, dashboards, and data quality initiatives.
• Oversee Google Workspace and Microsoft 365 across the organization.
• Coordinate LMS, website administration, and API integrations as needed.
• Improve workflows and document system configurations and procedures.

Skills

Salesforce administration

Business process improvement

Organizational skills

Problem solving

Written and verbal communication

Learning new software

Multitasking / priority management

Technical curiosity

Education

Bachelor's degree or equivalent

Tools

Salesforce

Google Workspace

Microsoft 365

LMS

Job description

Full Time Lee, MA, US

Salary Range: $70,000.00 To $80,000.00 Annually

SYSTEMS ADMINISTRATOR

Department: National Office Reports To: Director of Finance & Business Operations Location: Remote (Lee, MA)

Why Join CIP?

Vacation Time - 15 days full time only

Paid Holidays - 13 days full time only;Holiday premium pay for part time only

Paid Sick Days and Personal Days accrued

Medical, Dental and Vision Insurance

Voluntary Benefits: Short and Long-term Disability, Additional Life, Child Life and Spousal Life

Dependent Care Flexible Spending Account

Flexible Spending Accounts

401(K) - We offer a Traditional 401(K) and a Roth 401(K) employer match up to 4%

Financial Wellness Advisor Services

Tuition and continued education reimbursement up to $3,000 annually for full time and up to $1,000 for part time

Wellness reimbursement of $200 per year for full time and $100 per year for part time

Employee Assistance Program: child care and parenting, senior care and aging, emotional health, health and wellness, legal and financial, access to discounts

A health advocate to assist with our insurance & healthcare challenges

Ongoing monthly training and professional development opportunities

Supportive and Collaborative Culture

*Please note that the benefits listed may change based on business needs, regulatory requirements or other factors

The College Internship Program (CIP) is a full-year private young adult transition program for individuals 18-26 with autism, ADHD, and other learning differences offering comprehensive and specialized services. CIP’s programs uniquely address the needs of adolescents and young adults with high-functioning autism, ADHD, and other learning differences by providing a comprehensive curriculum, expert staffing, and a structured weekly schedule. We believe that a learning disability is a learning difference, and our expert staff understand and meet our young adults enrolled in the program where they are at. Our programs focus on the generalization of specialized skills specifically for autism and learning differences. CIP students live with a close-knit community of peers within a supported apartment living setting and fully access the community around them. Each student’s unique needs are met individually as they prepare for success in independent living, college, and employment. CIP is the result of strategies we have developed over 40 years working with hundreds of young people who learn differently and have exceptionalities, helping develop the self-knowledge and skills to live happy and productive lives.

A Day in the Life:

The Business Systems Administrator is responsible for the day-to-day administration, optimization, and continuous improvement of CIP's core business technology systems. This role serves as the primary internal administrator for Salesforce while supporting the organization's broader technology ecosystem, including artificial intelligence, Google Workspace, Microsoft 365, learning management systems, website administration, integrations, reporting, user permissions, and business process automation.

Working closely with National Office departments and Center leadership, the Business Systems Administrator helps ensure systems are reliable, secure, user-friendly, and aligned with organizational goals. This role will play a significant part in CIP's multi-year Salesforce expansion initiative by supporting new functionality, improving workflows, and helping employees effectively utilize technology.

This position partners with external technology vendors, website developers, and managed IT providers but does not replace outsourced IT infrastructure services.

All the Responsibilities We’ll Trust You With:

Salesforce Administration & Configuration (Primary Responsibility)

Administer and maintain the Salesforce platform.

Configure custom objects, fields, page layouts, Lightning pages, record types, validation rules, and related platform functionality.

Manage user accounts, profiles, permission sets, public groups, queues, sharing rules, and security.

Build and maintain Flow automations.

Support dashboards, reports, and data quality initiatives.

Assist with data imports, exports, deduplication, and data governance.

Configure picklists, business processes, approval processes, and automation.

Coordinate Salesforce releases, testing, and deployment of new functionality.

Assist with third-party Salesforce integrations.

Troubleshoot system issues and respond to user requests.

Maintain documentation and administrative procedures.

Support user training and adoption across the organization.

Business Systems Administration

Administer and support organizational software platforms including:

Google Workspace

Microsoft 365

Learning Management System (LMS)

Electronic forms and workflow tools

Communication and collaboration platforms

Other SaaS applications used across the organization

Responsibilities include:

User administration

Permission management

Configuration

Basic troubleshooting

Documentation

License management

Evaluating new software solutions

Website & Digital Platform Support

Partner with Marketing and external website developers to support:

Website updates

Website backups

DNS coordination (through outsourced IT)

Web forms

CRM integrations

Lead routing

Conversion tracking

Analytics implementation

Technical troubleshooting

Website performance monitoring

Systems Integration & Process Improvement

Identify opportunities to improve operational efficiency through technology.

Assist with implementation of new software systems.

Coordinate integrations between business applications.

Support API-based data synchronization where applicable.

Improve workflows through automation.

Document business processes and system configurations.

Participate in technology planning and future platform development.

Security, Compliance & Governance

Support organizational compliance efforts by helping maintain technology systems that support:

HIPAA privacy and security requirements

FERPA compliance

User access controls

Software security best practices

System backups

Vendor security coordination

Work closely with outsourced IT providers to ensure appropriate system security and access management.

Serve as the internal technology liaison with:

Managed IT provider

LMS providers

Marketing technology vendors

Coordinate projects, troubleshoot issues, and monitor vendor performance.

Your Areas of Knowledge and Expertise:

Required

Bachelor's degree or equivalent professional experience.

2-4 years of experience administering business software platforms.

Experience with Salesforce administration.

Strong understanding of business process improvement.

Excellent organizational skills.

Strong problem-solving ability.

Ability to learn new software quickly.

Excellent written and verbal communication skills.

Ability to manage multiple priorities independently.

Ability to lift items over 20 pounds such as hardware from the floor to above shoulders.

Preferred

Salesforce Administrator Certification (or willingness to obtain within 12 months)

Experience with Education Cloud

Experience with Flow automation

Experience with Google Workspace administration

Experience with Microsoft 365 administration

Experience with website administration

Experience working with APIs or integrations

Experience supporting remote users

Knowledge of data governance and reporting

Experience supporting education organizations

Experience in or affinity to the field of autism and/or learning differences

Accommodations Disabilities Act Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job position.

Affirmative Action Plan (AAP)/Equal Employment Opportunity (EEO) Statement

College Internship Program (CIP) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This job description is intended to provide a general overview of the responsibilities and qualifications associated with this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Team members may be assigned additional responsibilities as necessary.