Systems Administrator

General Dynamics Information Technology, Inc.; Hampton (VA); On-site; USD 98,000 - 118,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Systems Administrator to support an intelligence customer at Langley AFB, VA. You will maintain desktop and server systems, provide Tier 1–3 support, and help ensure STIG compliance and secure operations.

A TS/SCI clearance and DoD 8570 Level II equivalent are required or must be obtained within 90 days. The role involves collaboration with on-site and remote users, deployment via PowerShell/PDQ/MECM, and occasional travel (0-20%).

Qualifications

• Bachelor's degree plus 5+ years of relevant experience or an equivalent combination
• Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire
• TS/SCI Clearance required and eligibility to obtain CI Poly
• Must be able to obtain System Administrator Accounts and access within 90 days of hire
• RHEL, Windows, and/or Storage administration experience
• Experience with trouble ticket reporting systems such as Service+
• Willingness to travel 0-20% to local area sites and other locations with similar architecture

Responsibilities

• System administration of desktop and server systems connected to LAN/WAN
• Provide Tier 1–3 support and resolution
• Install/configure OS and software using deployment tools
• Maintain security configurations and STIG compliance
• Create and maintain SOPs and documentation
• Coordinate preventive maintenance and incident responses
• Support data center or end-user equipment maintenance
• Assist with backup and recovery plan testing

Skills

Troubleshooting

Documentation

On-call support

Customer support

Communication

Security clearance

Education

Bachelor's Degree

Tools

PowerShell

PDQ

MECM (SCCM)

ACAS

SCCM

Job description

Job Description

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Langley AFB, VA.

What a Systems Administrator will make an impact

Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration and reliable operation of computer systems, As a Systems Administrator, you will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 1/2/3 support of Windows workstations and Windows/Linux servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements.

Job Duties

• Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution
• Provide support for the escalation and communication of status to agency management and internal customers Provide Installation of PC hardware, Server hardware, and network connections
• Install/load operating system and application software using PowerShell, PDQ, or MECM (SCCM) software deployment tools
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
• Perform software installations and upgrades to Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
• Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
• Conduct routine and emergency maintenance of assigned data center or end user equipment
• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
• Collaborate and contribute to the development, administration, and testing of backup and recovery plans
• Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings
• Maintain operational, configuration, and other standard operating procedures (SOPs). Document providing clear working and resolution notes to all tickets and issues worked in a support ticket.
• Verify system availability with existing Enterprise tools

What you'll need to succeed

• Bachelor's Degree and 5+ years of relevant experience or an equivalent combination of education and years of experience.
• Must have Security+ certification or DoW 8570 Level II equivalent within 90 days of hire
• TS/SCI Clearance required and eligibility to obtain CI Poly
• Must be able to obtain System Administrator Accounts and access as required by customer within 90 days of hire
• RHEL, Windows, and/or Storage administration experience
• Experience working with trouble ticket reporting and tracking systems such as Service+
• Ability to respond to after hour calls “provide on-call support"
• Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint.
• Strong documentation skills, experience working with MS office products especially Excel, Outlook, and Word.
• Strong customer support and communication skills providing support to end users.
• Ability to prioritize and execute tasks in a high-pressure environment.

Physical Requirements

The employee will need to be able to lift/move/carry equipment as necessary (max 65 pounds)

Desired Skills

• Experience in the imagery intelligence domain a plus
• Ability to create and modify scripts in multiple disciplines on Windows, and Linux systems
• Knowledge of the Customer's processes and procedures and of the Customer's production systems a plus
• Ability to prioritize and execute tasks in a high-pressure environment.
• Ability to function as a team member and independently
• Prefer skills in one or more of the following: Window desktop OS, Windows Server, Powershell, Red Hat, SQL, and Imagery Production Chain
• General knowledge of database administration, network administration and possess network configuration management skills.
• Must maintain a valid US passport

Location

On Customer Site US Citizenship Required

Scheduled Weekly Hours

40

Travel Required

10-25%

Telecommuting Options

Onsite Work Location: USA VA Langley AFB

The likely salary range for this position is $97,968 - $118,450.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

Total Rewards at GDIT

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.